Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,975 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,975 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There should be a mash below coil. Light weighted snacks get stuck into coil due air pressure and burns”

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Posted 4 months ago

“Good quality just1 point noisy”

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Posted 5 months ago

Hi Many thanks for taking the time to leave your valuable comments. As your review was the first occasion we were made aware you may have an issue with your product I have arranged for one of my Customer Services Team to contact you to understand your comments further. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“frying pan is good to use but slight chip due to very poor packaging in massive box”

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Posted 6 months ago

Hi I was sorry to read about the condition of your Frying Pan upon delivery. Rest assured one of our Customer Services Team will be in contact very soon in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

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Posted 6 months ago

“Rather split opinion. Had it for 9 months and was wonderful. Use at least once daily. Last night flames came out so I now have a replacement”

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Posted 6 months ago

Hi Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of the supporting warranty scheme for our products. Rest assured if you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Happy with the sensor bin, good size holding a lot of waste however there is an issue with the battery cover, doesn’t seem to click in no matter how many times I try, Tower couldn’t of been more helpful to resolve the situation and I am currently awaiting delivery of a replacement part, great customer service. Len Wilkinson”

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Posted 7 months ago

Hello Leonard It was disappointing to read your comments about your Tower Sensor Bin especially as we are unable to trace any previous contact from you reporting such an issue. Here at Tower we pride ourselves on the Customer Services we deliver when our customers do contact us. I have arranged for one of our team to contact you to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 6 months ago

“A bit disappointed with size of basket. Described as 4.3L but with the basket it’s quite small.”

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Posted 7 months ago

Hi Traceek, We were sorry to read your comments about your Tower Air Fryer. Rest assured all of our products dimensions are shown on our website. Should you have any concerns with your product please feel free to contact our Customer Services Team who would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“I bought the 7 in 1 airfryer /steamer without cookery book. Others on line but not Combo. No telephone x bad site. How do I get one. Compared to Ninja you are a shower..get with it”

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Posted 9 months ago

Hello, Thank you for your comments. We're sorry to read that you were missing a recipe book with your appliance. Please note, not all products come with a recipe book. However, our Customer Service team are always readily available to look into this for you. Sadly, we are unable to trace any previous contact from you. We can confirm that we do have an active phone line which phone is open Monday to Friday and this information can be found on our website. One of our Team has reached out to you over email so they can look to resolve your enquiry for you. Best Wishes Tower

Posted 9 months ago

“Very powerful and loud fan. Almost too powerful to be honest.”

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Posted 9 months ago

“Haven't received it yet & it's been almost 3 weeks”

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Posted 10 months ago

HI Lynsey, Thanks for taking the time to leave your comments. I was sorry to learn about the unusual delays you have experienced with your delivery - rest assured this is not the normal level of service provided by our courier partners. Rest assured one of our Customer Services Team are investigating this for you and will be in touch to fully resolve your enquiry. Once again please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“All good only the legs aren't great bit flimsy”

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Posted 10 months ago

“Airfryer purchased from ideal world. Cannot find anything wrong with the product as yet. Unfortunately website will not allow me to extend warranty. Just keep getting message cannot find product. So happy with product (so far), but not so happy with the warranty registration system.”

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Posted 10 months ago

Hi Jeff Many thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn you had difficulties registering the extended warranty for your product. I have arranged for one of our Customer Services Team to contact you to ensure your products warranty is fully registered. Regards Keith - Group Customer Servcies Manager

Posted 10 months ago

“Nice BBQ looks good could do with being a bit sturdier but if careful will be ok. Very quick delivery and good price”

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Posted 10 months ago

Hello Susan, Thanks for getting in touch about the delivery experience of your Tower BBQ. I was delighted our courier partners delivered your BBQ safely and in good time. With best wishes, Keith - Group Customer Services Manager

Posted 10 months ago

“Not happy light not working only used this product about 6 times will be going back to Argos asap”

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Posted 11 months ago

“From time of order to receiving my kettle it is the black rose gold pyramid kettle it's stunning and only took 2 days to arrive easy to register the 3 year guarantee and I liked that there is a customer service number i can call not any video chat so am very pleased :)”

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Posted 11 months ago

Hi Charmaine, Thanks for your kind words about the order and delivery experience of your Tower Kettle. Rest assured our Customer Services Team are readily available via telephone or email to assist with any enquiry you may have in the future. We hope that any communication with our Customer Services Team may increase your rating score to 5 stars moving forward. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Dual Basket Air Fryer, Well pleased, Build & Quality Good, Double Trey’s working independently makes for better cooking with meals Being Picky, I think Draws & Trey’s would have been better finished with a non stick coating, Teflon or whatever, Gloss Stove Enamel is reluctant to release gooey residue even in hot soapy water.”

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Posted 11 months ago

“I purchased an airfryer and i wanted to return the item i have sent an email still no response(request no 713119)”

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Posted 1 year ago

Hi Harish, Thanks for taking the time to leave your comments - here at Tower we readily welcome our customers feedback. As part of our Continuous Improvement Strategy we always revisit our customers comments and wherever required provide a balanced response. Having reviewed your enquiry I can confirm safe receipt of your initial communication over a weekend period when our Customer Services were closed. Upon receipt of your enquiry you will have received an acknowledgement of safe receipt of your communication as well as timescales as to when you could expect a response from us. I was delighted to learn we replied to your enquiry, regarding the return of your Air Fryer which you incorrectly ordered, well within the timescales for response we quoted. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“I bought this Tower Airfryer in October 2022. And already there a bits of plastic coming off the handle. Every time you pull the drawer out another piece breaks off. I wouldn't buy Tower again.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your comments about your Air Fryer. We were sorry to read your comments as well as being surprised as we have had no previous contact from you reporting an issue with your Air Fryer. Here at Tower our products are supported by a robust warranty scheme to provide our customers with peace of mind in the rare event an issue should occur with their product. I have arranged for one of my Customer Services Team to contact you very soon to investigate your enquiry further. In the meantime it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We absolutely love the air fryer, it’s simple to use and big enough to cook quite a large chicken. Unfortunately we had only had it just over four weeks when the bulb went. What’s the problem you might say? I am quite a handy guy a round the house a retired engineer but when I looked to see where the bulb was situated it was quite inaccessible, a crazy design. What made matters worst I could not find any information on how to change the bulb, I tried ringing “Customer Support “ that was a total waste of time, apparently due to the popularity of the product there was no one available to speak to, I guess bulbs were popping left right and centre. Halogen bulbs are renowned for blowing hence you would think they would have made it easy to change. Daft as it seems I ended up taking the fryer back to Argos who were brilliant and changed it straight away. How ridiculous to have to take something back because the bulb had gone. So Tower please give instructions on how to change the bulb!”

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Posted 1 year ago

Hi Thanks for taking the time to leave your comments about the fault which occurred with your Air Fryer. We were sorry to learn of the issue. When our products are designed we always consider our customers safety as a priority - as a result some of the parts within our products are sealed units. Our products are also supported by a robust warranty scheme in the rare event that a fault should occur with your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I cannot comment on this sealing ring it doesn't fit my pressure cooker even though I paid extra for next day delivery it didn't arrive until 3 days later ,very disappointed”

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Posted 1 year ago

Hi Carol, We were disappointed to read your review about your recent order with Tower. Here at Tower, we welcome our customer's comments and feedback which are always investigated allowing us to provide a balanced response wherever required. Having investigated your comments I can see your order was delivered earlier than expected. Your order was placed on Friday after the 24-hour cut-off time quoted on our website, with your order being delivered on Monday - some 24 hours earlier than scheduled. I trust this demonstrates there is no issue on behalf of Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 4,975 reviews