Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,974 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,974 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd of been glad to if I had received a ROSE GOLD one, I received a silver one which I did not order.”

Helpful Report

Posted 8 months ago

Hi Carol, Many thanks for your comments regarding your recent order. I was sorry to read your review.. Having had the opportunity to review your comments as well as the communications between us, we have confirmed you did order the Silver Kettle. This kettle comes in various colours and to order your preferred colour requires you to select your colour. Rest assured we have forwarded your valuable comments to our Marketing Department. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“The lettering on the timer and temperature controls getting rubbed off - Tower said take it back to the retailer has stopped trading so I have a fryer we cannot get accurate cooking times and temperature”

Helpful Report

Posted 9 months ago

Hi Chris It was disappointing to read your comments about your recent contact with Tower Customer Services. Your product is supported by a fixed 12 month warranty scheme from the retailer where you originally purchased your product from. I was sorry to learn that this retailer has ceased trading. When we were made aware of your update we have requested further information from you in a bid to fully resolve your enquiry - this information remained outstanding on your part as of this morning. We look forward to receiving the required information which will allow us to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“I’m a bit disappointed with the appliance as it doesn’t seem to brown very well. If I leave the sandwich in longer , rather than it going extra brown, it just makes the sandwich very hard. I’ve had many sandwich makers over the years, including a George Foreman and a Marks & Spencer own brand and a few others and the Tower is the only one that I’ve found unsatisfactory. Kind regards Valerie”

Helpful Report

Posted 11 months ago

“So when I buy a new appliance I expect all the accessories to be included with item. After opening the box and reading the instructions I find that I need to buy the rest of the items needed to use the fryer properly. I’m debating whether I should take it back before using.”

Helpful Report

Posted 11 months ago

“I bought my tower and email you as 1 of the grill plate was missing.very poor servie as i never heard back from you.if at all could you please send me 1 out.or i shall retune it.”

Helpful Report

Posted 11 months ago

“Struggle to put the basket in The plastic ends on the basket keep.falling off. I have lost one Only had it 1 week It takes much longer to cook than other makes which were cheaper Basket is so small it only fits one pasty comfortably. Tried to return it to Argos but they wouldn't replace I. Not happy!”

Helpful Report

Posted 1 year ago

“I bought a 4 litre air fryer vortex , on the box it says air frying, roast , grill and bake I bought from Lidl There is no instruction Manuel inside Could you please send me one or tell me where I would find one please”

Helpful Report

Posted 1 year ago

“My heating element has popped not even two weeks after having it. Tried to email customer services because apparently you can't call, 5 days after emailing twice still no response.”

Helpful Report

Posted 1 year ago

Hi KS, Thanks for your comments regarding the issue with your Tower Air Fryer. I was disappointed to read your comments and as part of our Customer Engagement Strategy I would like to provide a balanced response. Here at Tower Customer Services we can be contacted by telephone. Upon receiving your initial enquiry about your Tower Air Fryer we did confirm the expected timescales for a response as well as requesting not to send duplicate messages to us as this hinders our ability to effectively resolve your enquiry. I was delighted that one of our Customer Services Team have contacted you well within the timescales we did quote in our initial response. It only leaves me to apologise for any shortcoming in service you may perceive has occurred. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had to return this as one side didn't work the handle wouldn't stay down. I returned it and have confirmation that it arrived with you on 8th Feb but sadly no refund yet! I'm not very impressed.”

Helpful Report

Posted 1 year ago

Hi Karen, Thanks for your comments regarding the return of your Toaster. I was sorry to read that your refund had not been processed. When your original return request was acknowledged we did confirm timescales for processing a refund. I can confirm safe receipt of your Toaster which has now passed its return inspection - arrangements have been made to refund your original payment method within the specified timescales quoted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After two weeks of using it for small meals it suddenly stopped heating up and not working”

Helpful Report

Posted 1 year ago

“I have ordered this product 3L Air Fryer, model T17079, last December and picked up on December 21,2022, I am happy that finally I’ve got one , the disappointing part is I just used it for few times, and it’s not working anymore, I have tried the number given on the manual if needed help phone them fort , it’s just totally an answering machine cause they’re busy, website given . How disappointing and this cost £50.00 just bought it last week of December 2022.”

Helpful Report

Posted 1 year ago

Hi Shirley, We were disappointed to read your comments about the fault which has occurred with your Air Fryer - especially as we have had no previous contact from you. Our Customer Services Team can be contacted via a number of channels including email as well as telephone. Rest assured all of our products are supported by a warranty scheme - one of my Customer Services Team has written to you today to understand your enquiry further. We look forward to resolving your enquiry for you. Keith - Group Customer Services Manager

Posted 1 year ago

“Took delivery of Tower Eco Duel Vortex air fryer T17099 4 days ago and have spent the days trawling sites to find silicone liners to enhance the use of it. Don’t want parchment etc. Plenty for other Tower models. When can we expect to be able to buy. Wish I had bought Ninja.”

Helpful Report

Posted 1 year ago

“I would love to rate this air fryer however I am still awaiting delivery of the said item. Once I have received it, and had time to use it, I will come back and rate it again.”

Helpful Report

Posted 1 year ago

“Sadly I can't review the air fryer as Evri never delivered it. Tower customer service was great Evri is losing you customers!! I wont order again from you while you use Evri”

Helpful Report

Posted 1 year ago

“Dual basket- cook unevenly- significant difference between the two. No audible beep when timer finishes. Generally disappointing.”

Helpful Report

Posted 1 year ago

“It must have arrived early hours of Saturday morning, left out in rain, no plastic covering or address on box..How Evri knew where to deliver ??? Scratches over top of air fryer.. No maximum fill lines in baskets.. Only basic hard to understand instructions... No recipe booklet.. First time used last night and using 'smart finish'....didn't work... Couldn't get both baskets to work at the same time.....gave up after an hour....not happy. Company I bought from won't let me return it.....(health and hygiene)!! Not happy at all...”

Helpful Report

Posted 1 year ago

“Unfortunately I don't know how good the airfryer is as Evri have had it since Dec 13th.”

Helpful Report

Posted 1 year ago

“Grill plates missing- still waiting for a reply”

Helpful Report

Posted 1 year ago

Hi Ashlee, Thanks for taking the time to leave your review about your Tower product. I was sorry to read about the missing parts. Our Customer Services Team responded to your initial enquiry on 29th December and we are awaiting further information from you to allow us to resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Not received , no communication from them, apparently it’s at the deliver depot , 4 hours later it’s delayed…..”

Helpful Report

Posted 1 year ago

“I really don’t want to write a bad post as I ordered an air fryer for my wife for Christmas and it arrived within 3 days….. brilliant. However, my wife wasn’t happy with my choice of Christmas present and I now want to return it and get my money back. Unfortunately, I am finding it very difficult to contact anyone or get a response to my emails. I just want to buy a returns label which is shown in their returns policy. It is very frustrating and I can see why other comments about poor service have been made on the site. I’m hoping that I get a quick response to this so I can place a positive post. Many thanks”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for your comments - I was sorry to read you wanted to return your product to us. As you can imagine at this very busy time of the year and with all of the interest on our energy saving products such as Air Fryers and Slow Cookers our Customer Services Team have received an unprecedented amount of enquiries from our customers. When you first messaged us we did indicate the timescales of when you could expect a response from our Customer Services Team. Im delighted that we have responded to your enquiry within this timescale and we are providing details of how you can return your parcel to us. It only leaves me to apologise for any shortfall in service you may have encountered. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 4,974 reviews