Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,973 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,973 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived smashed to bits and nobody seems to reply to my email”

Helpful Report

Posted 2 months ago

Hi Sarunas I was sorry to see the condition in which your recent order was received. This is not the normal standards we expect from our courier partners. Rest assured one of our Customer Services Team will be in contact within the next 24 hours. It only leaves me to sincerely and personally apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“our air fryer has failed and we have tried to contact Tower twice , still no response, maybe they hope we will give up and go away?”

Helpful Report

Posted 2 months ago

Hi Robert Many thanks for your valuable comments. I was sorry to learn of the fault with your Air Fryer. Rest assured one of our Team will be in contact to help with your enquiry very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“When I purchased the 8 Piece Air Fryer accessories set the website didn’t have the measurements page that it now has – even if it did have the page, I would have had to return the items as I have done because they didn’t fit the Vortx 4L Manual Air Fryer that I had purchased from Argos ( I have just returned this as well) Square peg in a round whole – the grill trays are just too big to fit as the cooking tray on the Vortx is curved and the trays aren’t so be careful how you measure your cook draw! It would be helpful if they listed on their site what air fryers they fit! Customer services wise it took a while but I got through to Amy who was most helpful and helped me with my returns”

Helpful Report

Posted 2 months ago

Hi Rich, Many thanks for your valuable comments. I was sorry to learn we fell short of our normal service with the information against our product listings. Rest assured we will address these. I was pleased Amy took ownership of your enquiry and assisted with your return. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“I purchased a Tower 5 in 1 air fryer some 18 days ago, the unit has not been used at all because there is a problem with it and I have contacted the so called Tower "customer services" twice in the last 15 days with absolutely no response or help since to rectify it. If you expect aftermarket support which is clearly non-existent, then I would suggest you avoid Tower products.”

Helpful Report

Posted 2 months ago

Hi A L Many thanks for your valuable feedback regarding your recent experience with Tower. I was sorry to learn of the delays your have experienced in what is a very busy time of year for us. Rest assured one of our Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager.

Posted 2 months ago

“Still have not received over two weeks after paying next day delivery. Have emailed customer services with no reply!!!!”

Helpful Report

Posted 2 months ago

Hi Sioned I was sorry to learn of the recent issue which has occurred with your recent order from Tower. Having checked our courier partners tracking it appears as though your parcel may have gone astray within their network. This is a very rare event however please accept my sincere and personal apologies for the inconvenience caused. One of my Team Managers will be in contact with you very soon to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 months ago

“Very poor customer service, did the 3 year guarantee tried to claim for leaking seal in bottom of bread pan letting liquid leak into turning mechanism under bread pan. After long drawn out exchanges still not resolved. Would not recommend tower after very poor service.”

Helpful Report

Posted 2 months ago

“Ordered my microwave on 10th January and immediately contacted Tower Customer Service to return as had selected the wrong colour. 15 days later and still no response from them despite numerous emails and private messages via messenger. Responses on messenger assure me someone will contact in 24 hours and it never happens. Customer service and after sales service is non existent, steer clear!!”

Helpful Report

Posted 2 months ago

“Awful. It got delivered and doesn’t work! Have contacted tower several times and heard absolutely nothing back!!!”

Helpful Report

Posted 3 months ago

Hi Lily We were sorry to read your comments about the rare issue with your Tower product. When a customer does contact us we do make a polite request to avoid sending duplicate messages to us as this impacts our effectiveness on responding to you in the shortest possible time. I was pleased to read one of the Team have been in contact with you in a bid to resolve your enquiry Keith - Group Customer Services Manager

Posted 2 months ago

“Upon delivery of the air fryer, we were disappointed to find the top was damaged. There was a large crack along the side of the top and are worried that it's been dropped, as the box has a crumpled edge, and therefore the workings inside could be damaged. We have tried to contact Tower several times via email as there is no telephone number to be found! We are still awaiting a response!”

Helpful Report

Posted 3 months ago

“Given a 20% discount as new customer, this didn't come off at checkout, contacted Tower 10 times with no response. Opened a dispute on PayPal to try and get my 16.00 discount back. Not response! Airfreight is very cheaply made and draws won't go in and out easily. I DONT RECOMMEND BUYING A TOWER AIR FRYER, STICK TO A MORE REPUTABLE COMPANY WHO HAVE SOME CUSTOMER SERVICE SKILLS AND MORRALS.”

Helpful Report

Posted 3 months ago

Hi Many thanks for taking the time to leave your valuable comments which are greatly appreciated by Tower. I was sorry to read your comments. When a customer messages us we do confirm safe receipt of the enquiry and we also make a polite request not to send a duplicate or chaser message as this hinders our effectiveness in responding in the shortest possible time. I was concerned to read the difficulties you encountered with the discount code provided. As a reputable organisation I have arranged for one of my colleagues to honour this discount and confirm the action we have taken. It only leaves me to apologise for any inconvenience you may have encountered. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Less than a year old. Doesn't shut correctly so heat escapes. One of the internal screws has fallen out aswell. Lost my receipt so Tower won't help regardless of the serial number.”

Helpful Report

Posted 3 months ago

“I have not received it they said next morning delivery it did not come! I tried to rearrange but could not get through!they tried 3 times but I was qt 2ork I have requested my money back last week! But herd nothing! Tried to get again in contact but can't get through”

Helpful Report

Posted 3 months ago

“We payed for next day delivery, your currier, totally messed it up, and after 12 days of trying to sort it out , we asked for our money back, so not a first great experience”

Helpful Report

Posted 3 months ago

“I registered my appliance for the 2 year warranty . However 13 months into the warranty period the air fryer stopped working however after 5 emails and 3 weeks waiting Tower customer serviced advised although the warranty was registered if I no longer had the original receipt they wouldn’t do a thing ! Very disappointing for such a large organisation and I thought I was buying a reputable brand but will never purchase Tower again”

Helpful Report

Posted 3 months ago

“It arrived broken, I've tried contact customer services with no reply. I don't recommend buying off Tower directly. Your package will arrive poorly wrapped with no protection. And your emails enquiring about returning & refunds ignored.”

Helpful Report

Posted 3 months ago

Hi Nicola, Many thanks for your valuable comments. Here at Tower we value the time taken by our customers to leave their comments. I was sorry to read that we took slightly longer to reply to your message during what is a very busy time for us however I can assure you we never ignore any customer communications. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“It hasn’t arrived, the delivery confirmation had a blurred picture of nothing in it, and I am getting no response from tower customer services. Overall very unimpressed.”

Helpful Report

Posted 3 months ago

Hi Jo Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the issue you mention. Rest assured one of our Customer Services Team remains in touch with you until your enquiry has been fully resolved. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“The food only cooks on the top. If you fill it you are shaking and moving food a lot. Fine for one single layer of food. Youd be better off going smaller. Its a heating ring with a fan.”

Helpful Report

Posted 3 months ago

“This is the second time a Tower Vortex Air Fryer has packed up on me. What's worse is that I tried registering the extended warranty when I got it but their website was messed up and wouldn't allow me to complete the registration so I gave up and am now paying the price. What a scam.”

Helpful Report

Posted 3 months ago

“Bought a 4 slice toaster, plugged it in for the first time & found it was faulty. Reported it to Tower immediately but I’m still trying to arrange an exchange, Tower are asking for proof of my extended warranty! And now I maintain the appliance! Im afraid they have not been very helpful to date.”

Helpful Report

Posted 4 months ago

Hi Sarah, Many thanks for taking the time to leave your valuable review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever required. I was sorry to learn that the service you have received to date was not as expected. As part of a warranty enquiry we do request certain pieces of information - it was disappointing to read that certain information requested wasn't required to resolve your enquiry. I do believe your enquiry is now reaching a conclusion with a replacement toaster being dispatched to you shortly. It only leaves me to thank you once again for your comments and apologise for any shortcomings in the service we have provided. Keith - Group Customer Services Manager

Posted 3 months ago

“Bought a dual air fryer in October 2022 from B&M. I registered the warranty and received confirmation it was for the extended 3 years. Sadly in November this year one fan failed and I needed to contact Tower, that’s where it all went wrong. I was asked to produce a till receipt, which I could not (B&M don’t always give them and have confirmed they can’t produce a duplicate more then 22 months old) Despite several emails and speaking to who was quite frankly a very rude customer service person, Tower were not going to back down and honour the warranty . I can prove I bought one item at B&M on the day and paid £99 for it. This it seems is not good enough. Reality is that if you want quality, pay for it and not buy a cheap alternative that is likely to break down and then the company twist their way out of responsibility, despite them confirming I had a 3 year warranty. If it is so important why do they not insist on a receipt at the point of registering. I suspect this is because they assume people don’t keep receipts.”

Helpful Report

Posted 4 months ago

Hi Nicky and Peter Many thanks for taking the time to leave your review. Here at Tower we readily welcome our customers comments and reviews as it allows us to improve our products and services wherever necessary. It also allows Tower to provide a balanced response to the comments made It was disappointing to read your comments about the fault which has occurred with your Air Fryer. As part of our warranty we do request you retain your proof of purchase - this was confirmed to you when you registered your warranty as well as being shown within your products Instruction Manual. Sadly a copy of a transaction from a bank statement is not proof of purchase. It was also disappointing that you feel a reputable organisation such as Tower is attempting to twist our way out of honouring a warranty enquiry. I have arranged for one of my Leadership team to contact you to discuss your enquiry further. It only leaves me to apologise for what you perceive are shortfalls in the service we have provided to you. Regards Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 4,973 reviews