“I placed an order for a towel radiator in November which according to their website was in stock. After a week I received a phone call that they have sent out my order but the chrome towel holders are missing and will be delivered just before Christmas, but I didn't get them. I sent an email but my email was ignored. I managed to talk someone over the phone but he said now their supplier will send it in January. 3 more weeks passed but items were not delivered and called them again but the person that I was dealing with my query was always busy with another customer and was supposed to call me back but never did. Anyway I finally managed to get them to send me the missing items after about 10 weeks . Althought the quality of the product is not bad and it looks good but the customer service is appalling.”
“Do not place orders with this company. My order has never been delivered despite being confirmed and none of my communications have been answered by this company. I recommend going elsewhere.”
“I’m happy with the choice I made. I’m absolutely satisfied with the performance of the towel radiator. It’s been over a few months since I installed it and I’ve found no problems whatsoever.”
“My experience with them has been pretty disappointing. I was expecting better packaging of the product that might have kept it from abrasion during the transport. Also, the shipment was quite late. Not sure if I would come back to them for purchases in future!”
“I’ve liked almost everything about their service. With such a diverse range of products coupled with a responsible support desk, it always makes a good deal to lock up! I recommend them for what they do and offer!”
“It was kind of average experience of purchasing heating element and high towel radiator. Price was okay but delivery of the ordered items became horribly late”
“I thoroughly enjoyed dealing with T-R. The ordered pack of product reached in time and as far as I can see, there is nothing wrong with the packaging or finishing of the products.”
“No questions about the timely shipping and responsive customer support but the quality of towel radiator wasn’t that impressive. I reckon it could have been rather better.”
“The monthly deals are exclusive here. Just purchased six units of Chrome Cover Caps For Blanking and saved great deal of money. It is certainly the cheapest online store for radiator accessories.”
“The customer services were excellent and the support center proved of great help. Product received quite in time and was as required. Perfectly done everything…”
“We’ve been purchasing in bulk from towel-radiator.com since last year or so and I’ve noticed that despite of their increasing popularity, there has been no difference either in their low cost or highly finished products. This really is a class apart”
