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"I was moved to Toto Energy by the Industry, not by choice. It started a few week before they took over my account from Solarplicity whom had been useless... sporadic billing etc. I received an text from Toto extolling their virtues.... I will paraphrase: "We are Toto Energy we are in partnership with Solarplicity and we will be performing your billing from now on. Don't worry, nothing is changing but the name....." Lie number 1 - Solarplicity had gone bust (not in partnership with Toto) Lie number 2 - Solarplicity have provided everyones details and charges (this was August 19, according to the industry they would not receive these details until 01 Sep 19 Lie number 3 - The prices wouldn't change - they rocketed! It moved on the same vein from here, tried to put the correct gas reading and because it was lower than they held - was rejected. An email address was provided for this eventuality - which bounced back. I attempted (now on my fifth attempt) to resolve these issues with very little result. Solarplicity had not been billing because of their fankle, but I had downloaded all the bills they had produced which clearly illustrated my lower prices. During one of my contacts with Toto these documents of proof were requested which I emailed that very second while the Escalator was on the phone. To this point, I have heard nothing on either my prices or my Gas reading."
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Posted 1 month ago
"Signing up was fine and easy. However when I moved house my account was in credit and they have still not refunded my money after 4+ months despite several phone calls (which always means means a long wait). They are also slow to answer email. My next step is legal action."
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Posted 8 months ago is rated 1.00 based on 2 reviews