Total Health Clinics Reviews

4.74 Rating 250 Reviews
94 %
of reviewers recommend Total Health Clinics
Merchant Metrics
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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About Total Health Clinics:

Specialist physiotherapy, osteopathy, chiropractic, sports massage, acupuncture and podiatry clinics throughout East Anglia.

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Anonymous
Anonymous  // 01/01/2019
I am concerned about your inference that chiropractic treatment is predominately limited to neck and lower back complaints. My husband and I have been practicing chiropractic for over 20 years and our treatment encompasses a variety of joint and soft tissue issues listed under your osteopathy banner. I am sure your qualified chiro is also trained holistically in: Frozen shoulder Tennis & Golfers Elbow RSI & Carpal Tunnel Syndrome Arthritic change to hips & Knees Sprained ankles Changes in posture and pain related to pregnancy Sports injuries So perhaps reflect this in your website?
Posted 6 months ago
Really disappointed - felt appointment rushed - lack of examination - not what I have experienced before
Posted 10 months ago
I was referred to Total Health Care via my work. The process was done very professionally and very quickly, the lady I spoke to on the phone from Cambridge was lovely and very friendly. However, Unfortunately, I found the experience unpleasant when going to the clinic, Steve who was the physio was arrogant from start to finish, at times I found he had rude attitude with how he ask questions and not very professional. He made me feel that I was wasting his time!! I went for a knee assessment and at one time he looked under the table and told me to roll my trousers up, I couldn't get them passed my knees and he said still looking under the table ' How I'm I suppose to see them then' in a rude manner! At this point I felt like I wanted to walk out. If this is how you are treated privately then I will stick to the NHS where I have found them far more pleasant!!
Posted 2 years ago
I was woken twice by completely unnecessary Total Health Care Cambridge clinic phone calls around 8:50 on a weekday and around 9:20 on a weekend. The first call was the receptionist telling me that according to her system I had tried to book an appointment online the previous evening but that it "hadn't completed". I told her that that was strange as I had received an email confirmation for my booked appointment. She double checked on the system and realised it had actually gone through and so she had made an error in calling me. As the appointment booked was not for four or five days, calling me up so early in the morning was not needed. The second wake-up call from a receptionist (pre 9am) was equally strange. The receptionist told me she was calling to let me know that my physio would be making it in for my 1:30pm appointment despite the bad weather. It was particularly odd as I had not received any message previously saying he would not make it in, so I was under the impression that unless otherwise, the appointment would be going ahead. It would make much more sense to only call clients in this particular circumstance if it is the case that the physio isn't coming in due to weather (rather than out of the blue calling to tell me he will be coming in despite the weather). The actual physio itself was fine. It's just being called two times completely unnecessarily by receptionists, both extremely early calls that woke me up, really created a terrible first impression of Total Health Clinics for me, particularly considering I hadn't even had any visits to the clinic yet. Very unfortunate. Incorrect and unnecessary calls made at very early times should be avoided.
Posted 3 years ago
Total Health Clinics is rated 4.74 based on 250 reviews