Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful staff and nice small company who are quick and easy to deal with.”

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Posted 8 years ago

“We have used Total Merchandise for 2years now and have always been very happy wtih the provided services (like mockups, flexible payment methods, etc) and the merchandise has always met our expectations.”

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Posted 8 years ago

“Extremely efficient and attentive. Very professional and prompt service. Would recommend to colleagues.”

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Posted 8 years ago

“I found them very easy to deal with - they answered emails and calls promptly and kept me fully informed as to progress all the way trough. Would recommend them.”

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Posted 8 years ago

“Great quality product and quick delivery. Very happy with the final result.”

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Posted 8 years ago

“Our order was made easily and delivered within a few days.”

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Posted 8 years ago

“They delivered exactly what I wanted and went the extra mile to ensure it got delivered on time and to an alternative I address I informed them about at the last minute. Very happy indeed and happy to recommend.”

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Posted 8 years ago

“The delivery came ontime and the product was exactly what we needed. We also where able to get it cheaper with this company that any other we looked at! Also the team we worked with where great and answered all our questions really quickly.”

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Posted 8 years ago

“goods delivered quickly and efficiently”

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Posted 8 years ago

“Helpful and answered all enquiries promptly and efficiently.”

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Posted 8 years ago

“Excellent service from initial Quotation and then being fully informed by Sekinat as to production and delivery schedule. Also we were contacted the day before delivery arrived, and a follow up email once delivered. Great service!!”

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Posted 8 years ago

“Great customer service and advice when needed, true support throughout the entire process. Very happy overall with choosing total merchandise for my production needs, I will be back to order more very soon. Thank you”

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Posted 8 years ago

“Well priced products, guaranteed delivery dates”

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Posted 8 years ago

“I had a tight deadline to meet and despite being a relatively new customer with artwork needing to be designed, TM totally pulled it out of the bag and I had my order on exactly the day it was promised in time for the event at which it was needed.”

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Posted 8 years ago

“Very efficient and helpful”

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Posted 8 years ago

“The service from Total Merchandise was excellent. We ordered cotton tote bags with branding for an event. The bags were good quality, the design came out well and we were all very pleased with the result.”

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Posted 8 years ago

“Great customer service. Very friendly and helpful and a very quick turnaround time on queries. In addition I am extremely happy with the merchandise I received, exactly as described and arrived quickly with no issues.”

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Posted 8 years ago

“I found out Monday afternoon that our first order from another supplier was shipped incorrectly and wasn't going to get to our client before they left the USA for an event at the British Open. That gave me about 2 days to get an order produced and delivered the morning of the event, in Liverpool! I contacted Total Merchandise with my rush request. Beth Gilbert was a huge help in getting my order in, despite the 5 hour time difference. They produced and delivered exactly as we needed. The goods were delivered exactly when promised, and our client was pleased! Thank you for saving the day on such short notice!”

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Posted 8 years ago

“Excellent prompt service. Very pleased with the product.”

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Posted 8 years ago

“Total did a great job with our mugs, we were very pleased with quality. Overall a great service.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews