Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, easy purchase”

Helpful Report

Posted 1 year ago

Thanks for the great review!

Posted 1 year ago

“Whilst using the services of Total Merchanside, my main contact was Elizabeth Burrows who was very helpful and attentive, there were a few issues and bumps with sign off on our side but she handled it very well and tended to our every need. If later down the line we require more branded material, I know where I will begin my search.”

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Posted 1 year ago

Hi Harry, thanks for the great review! We're delighted to hear we were able to work with you to create your perfect products. Look forward to working with you again soon.

Posted 1 year ago

“Very helpful and responsive team. Thank you.”

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Posted 1 year ago

Thanks for the wonderful review!

Posted 1 year ago

“Always excellent service from Samantha Robbins - thank you! :-) Good prices, fab products, speedy delivery, free samples - what more could you need?”

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Posted 1 year ago

Hi Lynsey - thanks for the amazing review! We really appreciate it and look forward to working together again soon.

Posted 1 year ago

“Helpful staff and good quality goods for a very reasonable price.”

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Posted 1 year ago

Thanks for the great review! We hope to work together again soon.

Posted 1 year ago

“Brilliant service and products, highly recommend!”

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Posted 1 year ago

Thanks for the fantastic 5* review!

Posted 1 year ago

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

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Posted 1 year ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 1 year ago

“Great products and service, thanks.”

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Posted 1 year ago

Thanks for the wonderful review, Louise!

Posted 1 year ago

“Not particularly prompt at responding to queries, then items delayed by multiple issues with delivery, and to top it off items delivered to me that weren’t mine. Would be wary about using this company again.”

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Posted 1 year ago

Thank you for taking the time to leave us a review and we're so sorry to read this. We've looked into your order and can see that the issues arose via our third-party supplier, for which we can only apologise. We notified our Sales Manager about your feedback and know that she has been in touch with you this morning to provide a resolution. We hope to get another chance to work with you in the future and to give you our usual 5* customer experience!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thanks for the 5* review, Kate!

Posted 1 year ago

“Product was great, as ordered. Customer service was fab - really helpful when I needed to make an update the order.”

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Posted 1 year ago

Thanks for the amazing review, Emma! We're so glad you had a great experience with us and hope you love your products. Hope to work with you again soon.

Posted 1 year ago

“Got order details wrong and found it difficult to speak with my account handler.”

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Posted 1 year ago

Hi Gordon, we're sorry to read this - your account handler has contacted you to find out more. We hope very much to get the chance to work with you again so we can give you our normal 5* TM experience!

Posted 1 year ago

“Super service from Total Merchandise, great advice and customer service. Quality Service and products delivered quickly.”

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Posted 1 year ago

Thanks for the fantastic review, Kirsty!

Posted 1 year ago

“Excellent communications, value and quality.”

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Posted 1 year ago

Thanks for the fantastic review, Wendy - and your banner looks great!

Posted 1 year ago

“Very happy with the pens, only reason this is not a 5 star review was the way the sale was handled. My order was taken then an hour or so later I received an email saying that you had missed something and the agreed price had increased considerably without even consulting me. I had to then chase this and eventually cancel my order, it wasn't until I did this that the price reverted back. Felt it was a bit underhand, to be honest but everything else was very good and the end product was great.”

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Posted 1 year ago

Hi Iain, thank you for the review! We can see that the pricing changed due to the printing option requiring an update and have taken your feedback onboard regarding this - thank you. We're so glad that we were able to work together on this and that you're pleased with your finished products. We hope to work with you on another order again soon!

Posted 1 year ago

“Everyone was helpful and efficient and our order was ready for delivery early. We're very pleased with the quality.”

Total Merchandise 5 star review on 3rd June 2022

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Posted 1 year ago

Thanks so much for the wonderful review and for sharing the photos, Kate! We're so glad to hear you were happy with your products and hope to work together again soon.

Posted 1 year ago

“Very efficient service and excellent quality goods. Very pleased with the items we purchased.”

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Posted 1 year ago

Thanks for the fantastic review, Anne - and we're so glad to hear you're delighted with your finished products!

Posted 1 year ago

“Great service, prompt delivery and everything was as proofed online.”

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Posted 1 year ago

Thank you so much for the fantastic review!

Posted 1 year ago

“Great service, great product, great delivery. Very pleased with our order and would recommend”

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Posted 1 year ago

Thanks for the fantastic feedback, Lizzi - hope to work together again soon!

Posted 1 year ago

“Easy to use website, good turn around of product and quality item. Will be using again”

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Posted 1 year ago

Thanks for the fantastic review, Stuart!

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,003 reviews