Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Answered all questions promptly and kept me up to date via email and phone.”

Helpful Report

Posted 1 year ago

Thanks for the fantastic review, Emma! We really appreciate the feedback and hope to work with you on another order soon.

Posted 1 year ago

“Fantastic service from start to finish and a great product, thank you.”

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Posted 1 year ago

Thanks for the fantastic 5* feedback, Emma!

Posted 1 year ago

“Great service & fast delivery”

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Posted 1 year ago

Wow, your bottles look great! Thanks for the 5* feedback, Richard.

Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

That's what we love to hear - thank you, Roberta!

Posted 1 year ago

“Sample sent out promptly and final promotional goods look great. Would definitely recommend.”

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Posted 1 year ago

Thanks for the fantastic feedback and the recommendation, Vicky - we really appreciate it!

Posted 1 year ago

“Excellent communication, service and product. Highly recommend.”

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Posted 1 year ago

Thanks for the great feedback and recommendation, Gary!

Posted 1 year ago

“Great service and great products. Love the attention to detail - I spoke with them both by email and phone and they were consistently great.”

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Posted 1 year ago

Hi Liz, thanks for the amazing feedback. We're glad to hear you had a great experience with us and hope to work with you again soon.

Posted 1 year ago

“Absolutely fantastic service and amazing products”

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Posted 1 year ago

Thanks so much for the wonderful feedback, Ange!

Posted 1 year ago

“Excellent Customer Service - nothing too much trouble. Always very helpful and polite. I'll be back!”

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Posted 1 year ago

Thanks for the amazing review, Linda - we look forward to working with you again soon!

Posted 1 year ago

“Really pleased with the whole Total Merchandise experience; easy to use website with neat proofing and order progress area, clear branding guidelines and competitive pricing, great products delivered on or before the times they estimated, and all backed up with a helpful and dedicated team who go the extra mile, what more could you want!!? Thanks guys! 😁”

Helpful Report

Posted 1 year ago

Hi Steve - thanks so much for such amazing feedback! We've shared your kind words with the team here and look forward to working with you on another order again soon.

Posted 1 year ago

“An excellent and speedy delivery.”

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Posted 1 year ago

Thanks for the fantastic feedback, Alan!

Posted 1 year ago

“Professional, excellent communication and the goods arrived on time and as specified.”

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Posted 1 year ago

Hi Paul - thanks for the amazing feedback! We hope to work with you again soon.

Posted 1 year ago

“Really helpful team - went above and beyond to ensure merch was ready in time for our event”

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Posted 1 year ago

Thanks for the amazing review, Krishia - we pride ourselves on surpassing our customers' expectations, so are very pleased to read this. We hope your event was a success and look forward to working together again soon!

Posted 1 year ago

“Very quick and helpful”

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Posted 1 year ago

That's what we love to hear - thanks, Caroline!

Posted 1 year ago

“Really happy with the products. The ordering process was very straightforward and user friendly, and Elizabeth was wonderful to work with.”

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Posted 1 year ago

What wonderful feedback - thanks Kayleigh! We hope to work with you on another order soon.

Posted 1 year ago

“Very good and helpful service”

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Posted 1 year ago

Thank you for the amazing feedback, Caroline!

Posted 1 year ago

“Our contact (Charlotte) ensured the process was easy and the product was made as required. Great quality and great service. The product even arrived earlier than anticipated”

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Posted 1 year ago

We always aim to surpass our customers' expectations, so we're delighted to read this! Thanks for the great review and we look forward to working together again on another order soon.

Posted 1 year ago

“Very fast and efficient service by the team, our order was processed much quicker than expected and the end product quality was great.”

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Posted 1 year ago

Thanks for the great review, Matthew! We look forward to working with you on another order soon.

Posted 1 year ago

“Very efficient service and a fast turn around.”

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Posted 1 year ago

Hi Pat - thanks for the fantastic 5* review! We hope to work with you again soon.

Posted 1 year ago

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

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Posted 1 year ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,003 reviews