Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elizabeth was very responsive and made the experience very easy! We love our tote bags.”

Helpful Report

Posted 11 months ago

Thanks for the amazing feedback, Jessica! We're so glad to hear you had a great experience with us and are pleased with your tote bags, and look forward to working with you on another order in the future.

Posted 11 months ago

“Goods as expected good quality in good time”

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Posted 11 months ago

Thanks for the 5* review, Deirdre - we're so pleased to hear that you were satisfied with your TM experience!

Posted 11 months ago

“great service and brilliant product”

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Posted 11 months ago

We're delighted to hear it - thanks for the 5* feedback, Adrian!

Posted 11 months ago

“Very easy to work with.”

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Posted 11 months ago

We're so pleased to hear it! Thanks for the 5* feedback, Brendan.

Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

That's what we love to hear! Thanks for the 5* feedback, Aoife.

Posted 11 months ago

“Roxanne at Total Merchandise was great to work with from start to finish. Everything was quick and easy, even when I needed to amend things with the design we wanted. Will definitely order from again.”

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Posted 11 months ago

Thanks for the fantastic feedback, Lauren - we're so glad to hear you had a great experience with us! We look forward to working with you on your next order.

Posted 11 months ago

“Excellent service and communication.Tank You”

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Posted 11 months ago

We're so glad to hear it - thanks for the fantastic review, Cathryne!

Posted 11 months ago

“Great service from start to finish and an excellent product”

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Posted 11 months ago

Thanks for the fantastic feedback, Charlie - we really appreciate it!

Posted 11 months ago

“Prompt efficient service and all goods received as expected.”

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Posted 11 months ago

Thanks for the great review, Sandra! We hope to work with you again soon.

Posted 11 months ago

“Quick, easy and no fuss. Great transaction”

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Posted 11 months ago

Thanks for the lovely feedback, Nicola! We look forward to working with you on another order soon.

Posted 11 months ago

“Brilliant service”

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Posted 11 months ago

Thanks for the fantastic feedback, Graeme!

Posted 11 months ago

“Most of the products we have received have been excellent, we had one issue but this was resolved.”

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Posted 11 months ago

Hi Faye, thanks for leaving us a review! We're sorry that you had an issue but are very glad to hear that we were able to work with you to get it resolved ASAP. We look forward to working with you on another order soon.

Posted 11 months ago

“As usual, very good.”

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Posted 11 months ago

We love to hear it! Thanks for the 5* feedback.

Posted 11 months ago

“Helpful and courteous staff.”

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Posted 11 months ago

Hi Geoff - thanks for the great review! We look forward to working with you on another order soon.

Posted 11 months ago

“Great quality product.”

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Posted 11 months ago

Thanks for the 5* feedback, Fiona - we really appreciate it. We look forward to working with you on another order soon!

Posted 11 months ago

“Excellent service and communication throughout.”

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Posted 1 year ago

That's what we love to hear - thanks for the 5* feedback, Wendy!

Posted 1 year ago

“Fantastic product delivered on time thanks for your help .”

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Posted 1 year ago

Thanks for the wonderful review, Roger! We look forward to working with you again soon.

Posted 1 year ago

“Great service and speedy delivery of custom products.”

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Posted 1 year ago

Thanks for the fantastic 5* review, Paul - we really appreciate it!

Posted 1 year ago

“brilliant service, very fast turnaround, we have used total merchandise a couple of times and the service has always been great, and we will continue to use the service”

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Posted 1 year ago

Thanks for the amazing feedback, Lee - we really appreciate it! We look forward to working with you on your next order soon.

Posted 1 year ago

“I have been using you over the years, when working for various companies! I have ordered some printed noted pads for internal use on this occasion. We had some delivery issues due to DPD but Hayley was really helpful and went above and beyond, she kept me updated as to what was happening and communicated between DPD and myself to ensure my order eventually arrived. Thank you :)”

Helpful Report

Posted 1 year ago

Thanks for the great feedback! We're sorry to hear about your delivery issue - as you mention, these are due to the third-party courier but we always do our utmost to provide helpful updates and assistance on the rare occasions when delivery problems occur. We hope you're pleased with your notepads and look forward to working with you on another order again soon!

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,003 reviews