Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great process from ordering to delivery. I also liked the personal service, it was great to know who was handling my order. Very quick and good quality merchandise.”

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Posted 8 years ago

“Grand prices. Happy helpful service.”

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Posted 8 years ago

“Delighted with Total Merchandise. Requested a quote and had a call from an excellent friendly and responsive sales rep within minutes. Listened to my requirements and turned round a proof of concept within hours. Our order of pens came through within a week and looked better than our previous orders from an alternative provider, and at a lower price. Better yet, we saved a good £200-300 on top, as our past provider was quoting a 22% price increase for the same product just 12 months on! That provider didn’t even respond when I asked them to justify the price hike. Suffice to say, Total Merchandise will be our first choice moving forward.”

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Posted 8 years ago

“Poppy kept in contact with us every step of the way regarding our order!”

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Posted 8 years ago

“Helpful and efficient service, and delivered products quickly and in very good order.”

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Posted 8 years ago

“It was very quick and efficient to place my order and the result was excellent.”

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Posted 8 years ago

“Beth was super helpful and very patient despite us changing our requirements and having a short deadline. She was great from our initial enquiry until delivery, really happy with the product too - will come back again!”

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Posted 8 years ago

“Friendly and accommodating with great customer service and support throughout the buying process, topped off with great products.”

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Posted 8 years ago

“Liz, who handled our order, was very helpful and thanks to her we managed to meet a tight deadline. The final product looked great.”

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Posted 8 years ago

“Excellent service, speedy response and our keyrings look great!”

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Posted 8 years ago

“We love our new books of mini-post-its! At a recent recruitment event, we were the only exhibitor with this design of "freebie", which is both professional but eye catching. Thank you!”

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Posted 8 years ago

“Excellent service from start to finish & the product (sunflower desk plant pots) have gone down an absolute storm at work. Can't fault them :-)”

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Posted 8 years ago

“Excellent Company to deal with, great customer service”

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Posted 8 years ago

“We have previously ordered these pens and are very satisfied with your product.”

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Posted 8 years ago

“Very reliable and great products.”

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Posted 8 years ago

“The mugs we ordered look fantastic. Top quality and the customer service was exceptional. Will be working with them again.”

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Posted 8 years ago

“Amazing service”

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Posted 8 years ago

“I enjoy working with TM account managers, very professional team”

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Posted 8 years ago

“Couldn't have been better, able to work to a very tight deadline and produced excellent results.”

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Posted 8 years ago

“Brilliant service, great product, excellent value”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews