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Total Merchandise Reviews

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worked with Total Merchandise quite a lot over the past twelve months, the pricing is fair, products are good quality and the customer service is outstanding.”

Posted 9 months ago

We're so glad to hear it, Julie! Thanks fo the 5* review and we look forward to working together again soon.

Posted 9 months ago

“Excellent service, with regular email updates, and quality of badges very good.”

Posted 9 months ago

Thanks for the amazing review, Hannah - we're so glad to hear that you're pleased with your products!

Posted 9 months ago

“Great product and excellent customer service, the team really helped out with getting our order completed on a tight deadline and with some changes along the way!”

Posted 9 months ago

We're so pleased to hear it! Thanks for the amazing 5* feedback and we look forward to working with you on another order soon.

Posted 9 months ago

“Great advice and efficient service. Arrived within our very tight timeframe.”

Posted 9 months ago

We're so pleased to hear it, Louise! Thanks for the 5* review and we hope to work with you again soon.

Posted 9 months ago

“Second time using them extremely happy”

Posted 9 months ago

We're so glad to her it, Sue - thank you!

Posted 9 months ago

“Supportive and friendly, would highly recommend as the end product was great at a lower cost compared to competitors. I especially liked that their pricing was fully transparent on their website with no hidden fees.”

Posted 9 months ago

Hi Joanne - thanks so much for the fantastic feedback! We always strive to be as transparent and upfront as possible with our customers, so are delighted to read this. We look forward to working with you on another order soon.

Posted 9 months ago

“Products and service were excellent”

Posted 9 months ago

Hi Judith, thanks so much for the amazing review! We look forward to working with you again in the future.

Posted 9 months ago

“Really speedy and helpful service.”

Posted 9 months ago

Thanks for the great feedback, James - we really appreciate it!

Posted 9 months ago

“Excellent service provided by Total Merchandise, We look forward to working with them again.”

Posted 9 months ago

We're so glad to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 9 months ago

“I am really please with all the products we have received - we will be ordering from here again! Samantha's assistance has been much appreciated and no request was too much”

Posted 9 months ago

Thanks for the amazing feedback, Charlotte - we're so glad to hear you had a great experience with us and look forward to assisting you with your next order!

Posted 9 months ago

“Fantastic, efficient & helpful service from start to finish and the cheapest prices too.”

Posted 10 months ago

That's what we love to hear! Thanks for the review, Lisa - we pride ourselves on always offering our customers the best service and lowest prices, so are delighted to read this. We look forward to working with you on another order soon!

Posted 10 months ago

“very helpful and great communication”

Posted 10 months ago

Thanks for the great feedback, Nicola - we really appreciate it!

Posted 10 months ago

“Excellent service and customer communications. So far two out of two delivered ahead of schedule and looking great. Will definitely use again.”

Posted 10 months ago

Hi Karen - we're so pleased to hear it! We pride ourselves on the 5* experience we offer our customers, so it's great to read this. We look forward to working with you on another order soon.

Posted 10 months ago

“Efficient, quick turnaround and brilliant quality!”

Posted 10 months ago

Hi Dawn - we're so pleased to hear it! Thanks for taking the time to review us and we look forward to assisting you with another order of promotional products soon.

Posted 10 months ago

“Very good and quick communication throughout process.”

Posted 10 months ago

“Product delivered quickly. Excellent quality - Thank you.”

Posted 10 months ago

Hi Mary - we're so glad to hear it! Thanks for the brilliant feedback and we look forward to working with you again soon.

Posted 10 months ago

“Excellent service and super helpful staff. Thoroughly recommended!”

Posted 10 months ago

Thanks for the fantastic feedback and the recommendation, John - we really appreciate it! We look forward to assisting you with your next order soon.

Posted 10 months ago

“Good product, good delivery”

Posted 10 months ago

Thanks for the review, Martyn - we hope to work with you on another order soon!

Posted 10 months ago

“Items have arrived and they are great! Excellent communication, helpful and friendly staff”

Posted 10 months ago

Thanks for the fantastic feedback, Emily! We really appreciate it and look forward to assisting you with another order soon.

Posted 10 months ago

“Excellent service from ordering through to receiving merchandise. Quality products with clear pricing so know exactly what everything costs from the outset.”

Posted 10 months ago

We're so glad to hear you were wowed by your TM experience, Angela! We look forward to working with you on another order of promotional products soon.

Posted 10 months ago

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Total Merchandise is rated 4.8 based on 2,003 reviews