Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Custumer service and very fast delivery”

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Posted 3 months ago

Hi Sara, thanks for the fantastic review! We look forward to working with you again soon.

Posted 3 months ago

“Good quality items and excellent prices. Definitelt recommended, I use them a lot.”

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Posted 3 months ago

“Swift customer service, speedy delivery, smooth process. I will use them again!”

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Posted 3 months ago

“Always a good experience with TM, never had any issues, good communications throughout and always a great product at the end Thanks”

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Posted 4 months ago

Hi Olivia, thanks so much for the amazing feedback! We really appreciate your comments and look forward to working with you again in 2024.

Posted 4 months ago

“Very helpful customer service! Delivered in a tight turn around to meet our deadline. Thank you!”

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Posted 4 months ago

Hi Beth - we're so pleased to hear it! We look forward to working with you on another order soon.

Posted 4 months ago

“Was able to turnaround an order quickly. Were friendly and easy to work with, and delivered on time.”

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Posted 5 months ago

We're so pleased to hear it, Andrea! Thanks for the amazing feedback and we look forward to assisting you with another order soon.

Posted 5 months ago

“Great communication throughout and excellent quality”

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Posted 5 months ago

Hi Vanessa - thanks for the fantastic 5* feedback! We really appreciate your comments and hope to assist you with another order soon.

Posted 5 months ago

“Very helpful and quick delivery turnaround”

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Posted 5 months ago

We're so pleased to hear it - thanks for the 5* review, Peter!

Posted 5 months ago

“The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.”

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Posted 6 months ago

We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.

Posted 6 months ago

“always a prompt response to any enquiry and products are of a high quality”

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Posted 6 months ago

Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.

Posted 6 months ago

“Excellent customer service with prompt and helpful response time and a great quality product. We will use again!”

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Posted 6 months ago

Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.

Posted 6 months ago

“I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.”

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Posted 6 months ago

Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.

Posted 6 months ago

“Brilliant support & service. The products look great as well.”

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Posted 6 months ago

We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.

Posted 6 months ago

“We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!”

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Posted 7 months ago

Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.

Posted 6 months ago

“Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price”

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Posted 7 months ago

We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.

Posted 6 months ago

“Very good service, quick provision of quote and delivery on day as promised”

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Posted 7 months ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 7 months ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

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Posted 7 months ago

We're so glad to hear it, Nikki - thank you!

Posted 7 months ago

“Great customer service and so patient- thank you! We love our new banners!”

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Posted 7 months ago

Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.

Posted 7 months ago

“Excellent service and excellent product”

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Posted 7 months ago

That's great to hear - thanks for the 5* feedback, Rosemary!

Posted 7 months ago

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

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Posted 7 months ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 7 months ago

Total Merchandise is rated 4.8 based on 2,003 reviews