“Nothing adds up, do your research before you part with any money!!
I would give, even less stars if I could, I ordered some items in the sale, to be told that they were not the correct price, then to be told their website must have been hacked (read that to be.... I reckon they put the wrong price), I was told if I sent my bank details they would refund, if they had been hacked, there was no way I was sending my bank details to them. The emails have been signed by different people, who I am told when I phone and ask for them, don't work at Tor Stone. This is now over 8 weeks to get my refund, I have an online business and am very aware of how websites/refunding and the rules of online selling works, and all this doesn't add up. Sorry, the items in their pictures might be beautiful, but please do your research before you part with any money.”
“This company are very misleading... ordered a Stone Sundial.. had to call go chase for delivery after one month.. they never answer phones. Rude on phone. Product arrived and was like flat pack in 3 parts and the sundial was also flat Ockwells.. not as advertised . No instructions I emailed them immediately to complain that how am I meant to glue the stone together and fix the sundial with not screw or no clue or no instructions... I paid £450 for a product that’s now held together with gorilla glue and has to screw in the sundial myself.. complete rip of bad customer service never reply to any email or phone calls... I saw a great similar sundial in a local garden centre for £180 don’t order form this company they totally suck and over rated over priced products that do not even come assembled!!!”
“Zero communication, unresponsive, rude, 3 months late in delivery and I was foolish enough to trust them and pay 100% upfront in good face. My worst experience of shopping online to date. Proceed with caution!”
“Telephone permanently engaged. Chat line promised to get back to me but did not. info email address is not answered. sales email address bounced. If there products are as bad as their customer service I recommend not wasting your time.”
“Birdbath ordered for my mother's 80th, crack appeared within a few days of getting it. Crack extending so now non functional. Torstone said they would come out and look at it but no one has been and now no one answering phone. Very disappointed!”
“Lovely company to deal with. They helped me with a query over the phone and dispatched my stone cricketer promptly after I had ordered it online. It arrived quickly, well packaged and in good condition. Delivery was free and i used an online voucher code to get 10% off. Very happy.”
“I've just received my order of the cricket team, they arrived quite quickly by a nice, helpful delivery man. They look really good in my garden and are good quality.”
“Thank you for our order. We are very pleased with all items, very good value. Your member of staff that made the delivery was most kind and very helpful. Many thanks again Stef. Bolton.”
“I have just received delivery of my Helios Sundial after seeing an add in the newspaper. Ordering was very quick and the Sundial looks beautiful!
I bought it as a gift for my mum for Christmas and was assured that i would receive it in time and I was not dissapointed :)”
“Have just purchased a Shy Maiden & Base ,delivery on the 26/11 and we are more than pleased the service was excellent ,from the time of initial contact to the actual siting of the Statue .The Shy Maiden has really enhanced our garden. Alan Tooley Bedford.”
“Purchased three products of the range. Good quality. They look good in the garden. Delivery worked very well. Nice and very helpul delivery driver. Communication was ok, could have been more pro-active.”
“Hi. We would like to say thanks for the great customer service we received on our two orders. We ordered 4 urns. unfortunately we. Ordered the bath stone for the second pair which didn't match the first two we had bought. You very kindly brought us the Portland urns and took back the bath stone ones for no charge. We will recommend your firm to our friends and the urns look beautiful in our front garden. Many thanks to all your staff. Kind regards den and Chris crawford”
“I ordered two stone balls to top my gate posts. They were delivered promptly by car and the finish on them is excellent. They really enhance my house entrance and attract admiring comments. I am very pleased with the finished result. Torstone were available on the phone to deal with some queries I had before ordering and were extremely helpful.”
“Visited Torstone stand at Hampton Court flower shower, couldn't decide whether to purchase Indian Sandstone bird bath, as I wasn't sure where it would go in my garden. Got home saw the perfect spot, went on line an purchased it. Contacted Torstone re delivery as their were certain criteria to be met. The phone was answered by a delightful lady who couldn't have been more helpful, everything was arranged satisfactorily. Day and time of delivery arrived and so did my beautiful birdbath!”
