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Top Furniture Reviews

4.8 Rating 7,001 Reviews

97 %

of reviewers recommend Top Furniture

Company Reviews

Product Reviews

4.8

Based on 7,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 23rd April 2024

Top Furniture 5 star review on 22nd April 2024

Top Furniture 5 star review on 21st April 2024

Top Furniture 5 star review on 20th April 2024

Top Furniture 5 star review on 20th April 2024

Top Furniture 5 star review on 18th April 2024

Top Furniture 5 star review on 18th April 2024

7092

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture arrived promptly, respectful delivery men. Once the cardboard came off the chest of drawers, there was an awful smell to, it has taken about a week for some of the smell to go,the paint wasn't wet,but a white dusting was visible on my hand. I am not very happy,if my husband hadn't got rid of the cardboard wrappings I would have sent it back.”

Posted 8 months ago

“When the bench was built , I was so pleased with it , lovely quality , until I sat on it .!!! it is 2 to 3 inches higher than my kitchen chairs, it's more for perching than sitting , my feet don't touch the floor.!!. Recommend you check height before ordering. A Currie.”

Posted 9 months ago

“The chest of draws looks lovely, I scored it down as I was disappointed that the draws are not on gliders so do not open and close easily.”

Posted 11 months ago

“Unfortunately my chest of Toulouse drawers was damaged once took off all protective packaging. No problem contacting them with very prompt service and new drawers on their way within the week.”

Posted 11 months ago

“Nice furniture, but quality control has slipped a little. I have built up the ‘wobbly’ corner and learned to appreciate the large oak knot as a feature. Delivery Guys are great!”

Posted 11 months ago

“Lovely piece of furniture, really goes well in our lounge. I would have given a higher rating, but: a) the top surface marks far too easily - I put an (unlit) candle down for a couple of minutes and it left wax residue marks, which no amount of cleaning will remove. Also moving things like coasters and remotes around leaves tiny scratch marks. This may be due to the top being MDF not wood; and b) the drawer runners are uneven, meaning the drawers when slid out and then in again, stick out on one side until you push that side in. The legs are 6cm, but have a curved corner on one side, so 'square' plastic feet or carpet gliders will not fit.”

Posted 1 year ago

“Wanted a sideboard as a room divider, checked with Natalie that the back would be OK but it has a large knot hole and several small ones. Front is good, delivery on time.”

Posted 1 year ago

“I ordered an oak bar stool which is very sturdy and I love the design, the one problem I have with it is that on the legs there is obviously a mixture of blocks of wood used of different shades which to me makes the stool looks cheaper than the price paid. I try to make sure the leg is facing in and not in view.”

Posted 1 year ago

“We wanted a chair to match one we'd bought before as it is well designed, comfortable and sturdy. The first chair to arrive had bad joints on the back rest. Communication with customer support was excellent and it was replaced within 2 weeks. Having asked for the replacement to be checked before despatch, it was apparent that only the backrest was, as one of the legs was split and another had a small chip. It seems that there has been a lack of quality control somewhere in the system.”

Posted 1 year ago

“The actual piece of furniture is fantastic however I purposely bought from this retailer as it said that they would deliver the item to a specific room - as it was a large solid wood piece I needed this as I can not lift it upstairs to my daughters room alone - when it was delivered the gentleman asked where I wanted it and when I said upstairs he said that he couldn’t do that as he wasn’t insured, when I said that it said he could when I ordered he said “loads of people say that but we can’t “ I feel very misled and had the item sitting in my living room for nearly a week until I could get some people to help me lift it - I would never have ordered if that was the case as I knew I couldn’t manoeuvre it upstairs alone!”

Posted 1 year ago

“Service good. Product not so good( dining chairs)”

Posted 1 year ago

“Had my toulouse black nest of tables a couple of days and noticed a small circular bump on the middle table notified you and you want images of it i do not have a camera on my phone and not really up to speed sending things like that all i know is you have had £220 of me and one of the tables is not perfect what are you going to do about it ?”

Posted 1 year ago

Hi J H Emery, Thank you for your review, and we are sorry for the issue to the Toulouse Black Nest of Tables. Can we please ask that you contact us directly by emailing support@topfurniture.co.uk, where the images of the issue can be sent through to, and we will be happy to discuss this matter further with yourself. Kind Regards, Customer Support Team

Posted 1 year ago

“Waiting for a replacement”

Posted 1 year ago

Hi Allison, it was very disappointing to hear that your item arrived with some slight damage, we have now resolved the situation with a replacement. We apologise once again for any inconvenience this may have caused you. If there are any other issues please contact our support team who will be on hand to offer a swift resolution: support@topfurniture.co.uk Kind regards Customer Support Team

Posted 1 year ago

“I purchased a few bits of furniture after reading excellent reviews and hoping I was buying excellent quality oak furniture. Delivery and first customer service was very good. But quality of furniture after opening boxes was a disappointment. The only oak part was top of the chest of drawers. Rest of the materials was cheap wood. All the drawers are fiddly different shapes, same are hard to open. And the stoppers they put behind drawers are already broken after using a few weeks. I wouldn’t buy furniture again from this company.”

Posted 1 year ago

“Furniture is nice , although not up to the standard of The Cotswold Company. The backing ( very thin board) of the chests are stapled on. This has left small rough holes,on each piece of furniture. Delivery appalling - Two men literally ran into house and 'Dumped' furniture in living room. When I asked if they unpack the furniture ( so it can be checked) and take packaging away - was told a blunt 'No'. This usually wouldn't have been an issue except both of us are disabled and had no way to unpack, move furniture into position or have the facility, to get rid of the tremendous amount of packaging. Furniture looks ok in situ , however, would not purchase again and would buy any future painted furniture from Cotswold Company - as much better quality...”

Posted 1 year ago

“Table arrived with rubbing along one top end which had removed the staining colour. Chair legs not all chamfered on ends so some risk of legs splintering. Generally, not finished as well as furniture from Oak Furniture Land.”

Posted 1 year ago

“Shame about some blemishes on the paintwork, otherwise well made furniture, well packed and delivery good. No suggested solutions to blemishes by customer service dept.”

Posted 1 year ago

“I purchased a small oak sideboard from top furniture the product on delivery was of a good quality packaged well arring unmarked the delivery guys were grt too, however this took forever to be dispatched 3 months, the communication was non existent which was very frustrating! I will be using a different company for this kind of purchase in the future.”

Posted 1 year ago

“Items appear roughly finished off”

Posted 1 year ago

“The television cabinet was excellent however the large table in the nest of tables has a slight chip on the edge of the table”

Posted 1 year ago

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Top Furniture is rated 4.8 based on 7,001 reviews