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Tooled-Up Reviews

4.8 Rating 20,428 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,428 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in good time but packaging was poor and lucky not to sustain any damage from carrier. Actually ordered wrong item as differential of similar products wasn't clear, sadly aftersales weren't really interested in resolving, nor made any comment about their lack of protective packaging.”

Posted 2 years ago

“I purchased some Draper sanding discs which where advertised at being 305 mm diameter When they arrived it stated on the packet that the size was 305mm diameter On measuring I found they are 300 mm dia if you need 305 dia these aren’t for you”

Posted 2 years ago

“Customer service were excellent with I telephoned for ordering advice. I can not rate the product as DHL have not delivered the product! It is now 6 days late and they were unable to help when I contacted them by telephone. ( this is because I was buying the product for my son so the delivery address is different from mine. I have emailed them and expect a response in 3 working days.”

Posted 2 years ago

“The Bosch Garden Blower arrived very efficiently a couple of days after ordering, but the charger that was included in the pack was the incorrect one, so we could not use the item and with it being weekend we have not been able to get in touch until today. Just await this to be amended, so that we can use the product we purchased. Otherwise service and item were brilliant, but I need to try this first to see if this all works.”

Posted 2 years ago

“Never received an email about order until I phoned up and asked then the kind lady sent me all 3 I should of got, dispatch was 1 day late and again no email that the order was dispatched first I knew the order was on its way was the text from dhl all items where as described and all well packaged only let down is the communication system it’s really bad particularly when your spending £1000’s of pounds. If you see the other reviews lots of people are saying the same thing about the emails Tooled-up you need to get this sorted out other than that it would of been 5 stars ⭐️ From me”

Posted 2 years ago

“Had Webb mower delivered the other day,unfortunately the courier w as holding the package by the tape which snapped and dropped onto concrete drive. He said it will be ok because they are well packed.As you know there is no soft material inside.I have assembled but not used yet,hopefully it will run ok.”

Posted 2 years ago

“A good range of tools which are not easily available elsewhere. Unfortunately I have found a high proportion of my purchases have been on long delivery. Generally I can accept this but it is a disadvantage.”

Posted 2 years ago

“The picture on the eBay page showed a Stanley Power Lock 10M tape measure, which I wanted to replace my lost tape. The small print upon checking after delivery said 3M. My bad for not reading the detail but was it misrepresentation? The real kicker was that I could have got this 3M tape measure for £4 cheaper elsewhere which was a double kick in the nuts!!!!!!”

Posted 3 years ago

“Quick delivery and my items arrived in good condition. Product pictures showed grey handles, but I received orange ones, not a big deal but I could have gotten this set of chisels in orange cheaper on Amazon.”

Posted 3 years ago

“Received item from DHL, which had been previously opened, one day after originally indicated. However very pleased with B & D. strimmer.”

Posted 3 years ago

“Hi Guys Not received yet... I’ll let you know”

Posted 3 years ago

“Received my nail gun and I’m so happy I went with tooled up. The only thing I didn’t appreciate is me paying for a delivery service and not getting it!! It was only £1.00 but if you add up per day per customer it’s loads! I will come back to this company but I need confirmation not Brocken promises. Must say, the lovely Irish lady that dealt with me was a professional and very apologetic for something she had no idea about. People like this lovely person need recognition. Thank you tooled up and a massive shout to the sexy Irish voice that deals with other incompetence 😜”

Posted 3 years ago

“I knew what I wanted. I ordered it. The communication was excellent and delivery surprisingly swift. A pleasent experience!”

Posted 3 years ago

“Ordered and acknowledged on the 15th March but the same day I received messages requesting a review and satisfaction survey. Considering the item only arrived today the 22nd, you are very premature with these requests. When I queried non-receipt days ago I was informed to allow 14 days for delivery. Two weeks for a Mail-Order is unduly lengthy in these days, when more people are ordering online due to the Covid restrictions.”

Posted 3 years ago

“7 emails for one traction not good”

Posted 3 years ago

“Tooled up site and service very good black and decker product instructions painful for a novice”

Posted 3 years ago

“The item was not as the picture advertised, which was a picture of the genuine hozelock part I was replacing. The item does fit the hozelock sprayer, but not giving a complete seal as the original does, but adequate for my use, so no need to return.”

Posted 3 years ago

“Online ordering if you find what your looking for is s efficient and quick. However the search facility in the website is clunky and slow and doesn't match search words used.”

Posted 3 years ago

“ordered 2 items but only one invoiced for and sent.had to re order 2nd item and pay postage on 2 parcels.”

Posted 3 years ago

“I placed the order on the 3rd Feb and it partly arrived on the 8th Feb. This was the Bosch Chainsaw oil. But I will have to wait an other three weeks for my new Chainsaw to arrive.”

Posted 3 years ago

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Tooled-Up is rated 4.8 based on 20,428 reviews