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Tooled-Up Reviews

4.8 Rating 20,470 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,470 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately you delivery was 2 days short of advertising Never use you again”

Posted 3 years ago

“Ordered an angle grinder and some discs. Received an email one day after order accepted to tell me that the discs were on their way but that there was a one month delay in getting the grinder. No indication that the grinder was out of stock when ordering (and paying for) it. Discs have arrived as promised but are not much use for the next 3 weeks or so.”

Posted 3 years ago

“Great product, great price, poor postage DHL Did not say delivery time so dhl txt the day before if no ones in tomorrow you can have store pick up... i dedicated a shop nr by and waited the deliver to store confirmation email, never came... on delivery day, some hrs later went to leave home in the afternoon and had still been delivered to home AND was stood up on the threshold of the front door.. i was furious !!!!”

Posted 3 years ago

“Will review order if it ever arrives!”

Posted 3 years ago

“Slow delivery and absolutely awful packaging with garden trowels just thrown in a plastic bag. This seems to be the way these days with corporations....rubbish. Back to buying from local shops in future.”

Posted 3 years ago

“It is a great shame that Tooled Up can sell quality products at competitive prices yet allows dispatch in inadequate packaging: to receive a razor sharp pruning saw, in a Jiffy Bag is foolhardy at best and more likely to be considered totally irresponsible by most, including no doubt Royal Mail postmen or other couriers, let alone the recipient.”

Posted 3 years ago

“I haven’t received anything as yet”

Posted 3 years ago

“The product turned out to be a standard size connector. The picture on the site shows a black fitting which was originally non standard. The modern grey, standard fitting was actually delivered and is of no use.”

Posted 3 years ago

“Product failed to dedpiye being correctly assembled. It had no power. Arranging its return.”

Posted 3 years ago

“Not delivered yet by DHL. Their Tracker said delivery on Friday, but nothing. Then no delivery yesterday (Sat) was followed by an apology on their Tracker. Let’s see what happens tomorrow, but not confident..!!!!”

Posted 3 years ago

“I was not impressed with the packaging, as there was none. The item was placed in a empty cardboard box with no protective packaging. Fortunately, there was no damage that I could see.”

Posted 3 years ago

“My order arrived with missing parts, I phoned your customers help centre and the lady there told me to send a photo of the order as recieved and to list the missing parts. I done this yesterday at 12.30 and as of now I have only recieved an automated answer. Not pleased with this service as I am waiting to use the strimmer.”

Posted 3 years ago

“Excellent service and speed of delivery. My gripe is over the exorbitant delivery charge to my area. Tooled-up blame this on carrier surcharges. Funny, but I cannot find a similar excessive delivery surcharge from other tool suppliers; who also had my item in stock. Regret purchasing now from this seller.”

Posted 3 years ago

“Not received as yet.”

Posted 3 years ago

“Made a mistake with battery compatibility bought bare tool. Phoned to ask about paying a top up for the battery and changer told I’d have to return tool, pay postage and restocking as item was opened and then buy boxed set of battery and tool together. Turned out to be nearly as expensive as buying another tool with a comparable battery and charger. Did this. New tool turned up in an opened box, marked “bare tool only” and charger and battery loose in the parcel. Awkward, tight and unhelpful. Won’t be using again”

Posted 3 years ago

“wrong item supplied, fair enough mistakes happen but it's how you deal with it. I returned it the next day & didn't hear from you again despite phoning 4 times & emailing once. My account still showed it as having been delivered so I had no idea if you were providing correct item or not. 3 different people said they'd find out & phone me back, none did until 4th phone call revealed it was being packed. It just needed someone to take ownership of this issue but sadly no-one in customer services did.”

Posted 3 years ago

“Despite invoice and delivery note telling me I had received what i ordered, someone must have picked the wrong hedge trimmer in packing department. The courier collected the wrong item the day after then I heard nothing for a week. Eventually found Dave in customer service who was apologetic and helpful.”

Posted 3 years ago

“Let down by their couriers DHL. After 4 days of being promised a delivery I finally went to the depot to collect it myself! Tooled Up customer service said it happens all the time and parcels actually go missing! Time to change your courier, I won't be purchasing anything else from Tooled Up”

Posted 3 years ago

“I’ve ordered twice from Tooled-up, on the first Occasion it took a week to process my order, had to contact them before they processed it. The second time my order turned up missing a part!!”

Posted 3 years ago

“I was meant to receive my purchase on Tuesday, now Thursday evening. DHL delivered to another address - still waiting some kind of response from Tooled-up, despite being told twice that I would get call back. Still waiting for my purchase to be delivered.”

Posted 3 years ago

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Tooled-Up is rated 4.8 based on 20,470 reviews