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Tooled-Up Reviews

4.8 Rating 20,470 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,470 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with service from Tooled-Up and quality of product. However I had an issue with delivery by Amazon Shipping: the package was delivered a day later than agreed and I was not kept updated about this by Amazon Shipping.”

Posted 1 year ago

“Battery arrived on time thank's. But disappointed that the manufactures date is 2018.”

Posted 1 year ago

“The online economy has been operating for a couple of decades now. There are features of it that are givens: selecting an item for purchase; paying for the item electronically; automatic order confirmation; delivery. (There are others that ought to be givens, such as easy returns.) I bought a lawnmower online from tooled-up. The first three of my givens were as expected. Delivery was chaotic. Amazon first told me delivery would be on the Monday, then it was the Saturday (when I would be out), then it was back to Monday; then on the Saturday I got a message that Amazon would try to deliver that day, then I logged in and tried to change the delivery option, then I got a message delivery would be on the Monday, then I got a phone call from the courier that he was outside my house (when I wasn't there). I finally got the delivery with the help of my neighbour. I don't blame the courier, but Amazon needs to sort out its systems.”

Posted 1 year ago

“Ordered roller one of the ends bent in , no clips in the packaging so had to use my own, the damage I can only guess done by courtier”

Posted 1 year ago

“We were quite pleased to find the mower we ordered from you (Gardener Handymower) for its uniqueness in only being designed to mulch, with no collecting box, and consequently being very light. We were very disappointed when we couldn't get it to work, but pleased that you quite readily took it back, with the assumption that you would supply us with a replacement. We were surprised that you didn't offer us a replacement, but only gave refunds, regardless of whether it was faulty or not. This has left us wondering if you consider that we have done something wrong and that you would rather we went somewhere else.”

Posted 1 year ago

“I was very pleased to receive my grass trimmer and lawn edger within 24hrs of ordering it. However, all the emails I received about delivery - from you, from the courier and from Amazon were very confusing as well as giving incorrect information. No where did you say that the tool and the battery pack would come in separate deliveries, the first being a day earlier than expected. The strummer itself works very well and I am pleased to have it.”

Posted 1 year ago

“For one small order I received 6 emails!”

Posted 1 year ago

“I ordered one item which arrived in good time etc, but seriously, 9 emails and 3 text messages really is overkill. Tone it down please.”

Posted 1 year ago

“Good price and reasonable delivery time. Unfortunately my order is not complete and we are in dispute about an item iI have not received.”

Posted 1 year ago

“Arrived in time . Good packaging Good invoice Only concern is not enough information about guarantee.”

Posted 1 year ago

“Dispatch time was very poor but delivery was fast luckily i wasn't in desperate need of my order”

Posted 1 year ago

“Update: After posting below, they tried to cover up by claiming that my dispute related to an unauthorised discount code. This is not true. My complaint related to the poor handling and waste of time by their customer service staff that asked me to send them a whole host of information and links, over multiple chats and emails, to then not consider this when I requested a goodwill gesture of 5% off a £350 order. Not good. Orginal Review Excellent transaction, prompt delivery, good price and great product. Let down by Customer Service's lack of authority to deal with a problem. I did contact them again before leaving this review to give them another chance to change a dissatisfied customer into a satisfied customer, which would have resulted in 5 stars and not 3 stars. I would be happy to have a dialogue with a senior manager or Director to explain”

Posted 1 year ago

“Easy to use the website, not impressed about the surprosing deals, paying £50 for a bag I don't need is a deal. Next time I will take more time to buy, found a drill driver on eBay for half the price the next day. Love my drill driver”

Posted 1 year ago

“Easy to order but carrier info only available later. If wanting to choose a service point I’d have had to drive 11 miles . Should have checked. Won’t know if it’s a good product till a week after ordering. If it comes”

Posted 1 year ago

“The company is good, but as they use the Amazon delivery service one will not purchase from the company again.”

Posted 2 years ago

“I appreciate that to be seen as cheaper in searches, some companies top load the P&P charge in compensation for providing a competitive price for the item, as Tooled-Up do. But it's the bottom line that counts, and Tooled-Up had both items that I required at an okay price. But if a company is going to charge substantial fees for p&p then I think the customer should expect an item that's been securely packaged and with some evident care, which was not the case in this instance. Frankly, in all the years I've shopped online I've never seen such a shoddy effort. I did send a polite note of disappointment to Tooled-Up on this, and they replied very quickly. However, in responding that they would pass the message onto the courier, either they misunderstood my polite complaint or else meant a fulfilment centre or else sought not to take responsibility. I did seek clarification but didn't receive a response. All in all, not inclined to purchase from Tooled-Up again.”

Posted 2 years ago

“You, like many other suppliers, ask me to review an order before it has been delivered, never mind used! The delivery date is tomorrow - you told me that - why ask for a review now?!?”

Posted 2 years ago

“After a wait of a few months, the blades for my B&D circular saw was reordered and delivered-Thank you”

Posted 2 years ago

“Over the moon with what I ordered, but they need to sort out the delivery service that I received or didn't receive.”

Posted 2 years ago

“Communication and delivery by tooled-up Great. Wolf Garten product not complete, photo of the item on Tooled-up website shows there are four tool holders and description also states the same and the wall bracket is missing a stop end. Wolf Garten product is disappointing so do not recommend this as it was not cheap. Did email over the weekend but with no response as of today (Tuesday)”

Posted 2 years ago

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Tooled-Up is rated 4.8 based on 20,470 reviews