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Tooled-Up Reviews

4.8 Rating 20,465 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,465 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I wrote you may be 4 times a negative review, never got an answer . On the other hand I got few requests for new review… I believe these reviews still there… Thanks Nahum”

Posted 2 years ago

“The instruction manuel was the worse one ever seen. Next to useless... A struggle to put together the lawnmower.”

Posted 2 years ago

“We ordered 4 of the same item! We're told they were coming. Didn't realise they get them from another supplier. So we were then told we had to wait till August 16th. Which then it wud be way too late for us. We have received one item n still waiting for 3. Rubbish service”

Posted 2 years ago

“The spray nozzle is pretty flimsy and does not spray very far, disappointing, also unable to turn the lance screw or it leaks. The nozzle end unable to turn at all. Also Tooled up failed to put all my address on the label, just the town name so the delivery driver rang me for rest of address. Not a 5 star experience sadly.”

Posted 2 years ago

“Second time I've used this company and on both occasions they've taken a ridiculous amount of time to dispatch my order.”

Posted 2 years ago

“I ordered directly from tooled up.com and their delivery went back by 2 weeks. Ordered from eBay and the delivery came within 2 days. Even after phoning them to cancel they couldn’t do anything. Strange they give priority to eBay purchasers.”

Posted 2 years ago

“Easy ordering, poor delivery confirmation, even poorer delivery timescales”

Posted 2 years ago

“Had to make the order by phone, your website wouldn't work. Then I had to phone back to place my order three times. Not good.”

Posted 2 years ago

“The order and delivery was excellent but the help from customer service after that not really up to standard. Cut off time for conversations is 5 mins and they have very little technical knowledge and do not offer to put you thru to anyone who does or seem to be able to over ride the 5 mins. The answer to my problem, when I called in for the second time was given as 'please email in to ask for help'. Have not yet done this.”

Posted 2 years ago

“Ordered a particular weeding tool and got sent one of a different make that was half the price. Asked me to return the other one before they sent out the correct one. As this was their error they should have sent me the correct one away. I am still waiting.”

Posted 2 years ago

“I have received the saws but alas not as yet the tool they are to fit”

Posted 2 years ago

“Bought some Wolf Garten products, but now wish I'd purchased from Wolf Garten directly. I chose to order from Tooled-Up as the prices were competitive and delivery was likely to be quicker. Following my order, communication from both Tooled-Up and the courier was good and it's also good that Tooled-Up asks for customer reviews. However, delivery seemed unusually expensive and whoever packaged the products must get some sort of sadistic twisted pleasure from anticipating the struggle that entails for the customer in trying to unpackage the tightly taped items and then discover with dismay that the items were significantly covered in sticky residue from the excessively used wide packing tape. This was completely unnecessary and needlessly spoils new items. My first purchase with Tooled-Up and given my experience unfortunately could be my only purchase.”

Posted 2 years ago

“Item arrived. No free items arrived with product. I had to telephone as there was no correspondence in with parcel. Apologies from staff, but need to stay in another day to receive the items. I have paid for delivery. Very inconvenient and loss of time and work. Not sure if I would have received them if I had not communicated with company.”

Posted 2 years ago

“I was very frustrated that my full order was accepted and money taken before being told the items weren’t in stock and there would be a delay on the rest of the items”

Posted 3 years ago

“I have not recieved my item yet. I'm sure it will be great if/when when it arrives.”

Posted 3 years ago

“Gave the option of delivery on a particular day, made sure someone was in that day receive it, package turned up a day later. If the delivery date can’t be guaranteed, it shouldn’t be offered.”

Posted 3 years ago

“One item delivered but still waiting for the other item which is apparently in stock to be despatched a week after ordering”

Posted 3 years ago

“Ordered a new Black and Decker Workmate, as "someone" had "borrowed" my old one rather permantly. Good vlaue, arrived next day at no extra cost. beatifully packed, BUT despite the catagogue illustrations, there was no mention that it came CKD (completely knocked down to you youngsters), and required an hours fiddly skilled assembly with tools not supplied. I think that smells of mis-selling, great product but not as described, so beware.”

Posted 3 years ago

“I ordered from the web site because web site said "order today for delivery on or before 22nd March". The item eventually arrived on the 25th March. The tool itself was good quality but it would be better if web site was accurate and not misleading.”

Posted 3 years ago

“Good choice of goods and items ordered turned up in a timely manner. My issue is with their accounts area - the full order value was asked for twice on my bank account with one hold taking a week to fall off which meant I was unable to access that amount from my bank account. It is an issue with their software as I already checked with Visa and PayPal about this issue.”

Posted 3 years ago

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Tooled-Up is rated 4.8 based on 20,465 reviews