Tool Net Reviews

Name: Tool Net
Rating: 2.03

2.0 Rating 34 Reviews

26 %

of reviewers recommend Tool Net

Company Reviews

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Phone:

01732 361618

Location:

Unit 3 Drayton Road, Tonbridge United Kingdom
TN9 2BE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to cancel part order within 24 hrs(after not being able to verify order info sent by tool net). No response to email, no phone number to call. Clicking on order tracking kept giving error message. Filed dispute with credit card company”

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Posted 8 months ago

“I ordered a part they sent me the wrong one. Now to get a refund I have to pay to ship the part back to them. Dudnt I already pay to have it shipped to me? They are not at all helpful. Supposedly my request was taken care of and they wanted me to do a survey. Yeah I did a survey. None or 1 star on everything and a message. "You suck".”

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Posted 2 years ago

“I also ordered parts from this company and was ripped off. Their customer service was a joke. You don't get what you order and no refund. I'm reporting this company to the authorities.”

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Posted 3 years ago

“I paid £155.00 for 2 jump starter packs that never arrived .Tool net suddenly had no email or phone number and after weeks of trying to get my money back pay pal did not want to know either. Do not be a mug like me and buy anything from TOOL NET.CO.UK it is a scam and they will rip you off. S.Miller Hertfordshire”

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Posted 6 years ago

“Order still not received, yet payment taken, cannot get any response from them on phone or email, do not use them”

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Posted 6 years ago

“Ordered some items to replace a faulty item, was advised 3-5 working days by Lenka at Tool-net on 18/01/2018, however nothing has turned up on 31/01/2108and all emails bounce back as undeliverable and phone lines unobtainable, seems they have taken the money and run, have lost out on my order and by the review sites I have read they have left a lot of extremely unhappy customers with outstanding orders behind ! Avoid, avoid, avoid and go to a reputable supplier !”

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Posted 6 years ago

“CUSTOMER SERVICE NON EXISTANT”

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Posted 6 years ago

“Have come to conclusion that this company is now operating fraudulently. Having ordered a Baby Belle cement mixer and paid £218-00 by credit card I tried to chase up delivery. No phone numbers live or available. Registered office phone is disconnected. I n despair I re-ordered mixer from another company. (toolstoday.co.uk - excellent service and most helpful) Delivered within 1 week but lo and behold on same transport another mixer from Toolnet. Returned this without unloading. Belle confirmed receipt and said they had a contact - Shirl - at toolnet and would speak to her. Shirl sent me an email saying my money would be refunded but thought would take a few days. My email in response to hers, like ALL my other emails to toolnet, have been returned by the mailserver. NO REFUND RECEIVED TOOLNET ARE CROOKS AND CONTINUE TO PRETEND THEY CAN SUPPLY GOODS BEWARE!!!!”

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Posted 6 years ago

“STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER! Ordered a ladder 19th September. I was then informed that they were out of stock until 18th October, I kept the order. 10th October I was informed that this had now moved to the 6th November so cancelled my order and informed to wait 1-2 days for refund. 6th December still awaiting a refund. This is nearly 3 months that you will have had my £250 without communication. Note on their website that the phone number which is rarely answered is for payments only!”

Helpful Report

Posted 6 years ago

“Awful service, no order confirmation, no dispatch so I emailed them (no phone number to contact them) told them my order was urgent. They told me their supplier was waiting for stock. So I asked for a refund, they then told me it would be dispatched that day with 2-3 day delivery. After 5 days, no delivery. Opened a case with PayPal. Avoid.”

Helpful Report

Posted 6 years ago

“i ordered some saws and needed to speak to someone no one replied so i cancelled. now i am trying to get my money back and no one there to reply to me. this is so bad Helen light”

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Posted 6 years ago

“Great range of good kit with good deals, that I can't beat anywhere else... What's not to like?”

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Posted 6 years ago

“very easy to place order & quick delivery”

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Posted 6 years ago

“Easy to order from online. Customer service very good, with updates on where my order was from warehouse til it arrived. Delivery very fast and product of a very high quality. Will definately use in the future!”

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Posted 6 years ago

“Best prices on the internet. Easy to order from, excellent customer serice and fast shipping. Highly recommended”

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Posted 6 years ago

“Avoid. Placed order. They took my money then emailed to say there was a mistake on website and wanted to charge me double what item was advertised at. Rubbish customer service.”

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Posted 6 years ago

“I bought a Rockler product from Tool Net. It was easier and quicker than buying direct from the USA and there was no sting in the tail with a demand for import taxes and other costs. You know from the start the cost of the item. It's great to find these items available to us in the UK. A great service from Tool Net.”

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Posted 6 years ago

“Fast delivery and competitive prices, also good choice of tools and accessories available, already recommended to fellow tradesmen. Will buy again for sure. The only recommendation would be to improve search / filter in the online catalogue.”

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Posted 6 years ago

“Large Range of Products and excellent value for money.”

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Posted 6 years ago

“I will never use these morons again. I originally ordered a roof tube and roof rack for my van and paid the postage etc etc. Next day received an email to say i need to pay more in postage as my item was longer than 3m long, surely your online postage calculator works this out! My next issue is im still waiting for the items. Ive sent plenty of emails to the company to which takes them 1 day + to reply to. Ive emailed them yesterday saying send the items out today or i want a full refund, to which they replied saying its being dispatched today and will be 1-2 days. OK great, can you tell me who its being sent out with and a tracking number..............................................not heard back from them. I can only take that its not being sent out today and i will now have to chase my money! Great. Please avoid these utter idiots. Oh and 1 last thing, there is no customer services contact number, as i can only presume that they have had that many complaints in there time that they've now had to take it down. USELESS.”

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Posted 6 years ago

Tool Net is rated 2.0 based on 34 reviews