Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.06

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

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Metrics

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service from such a rude woman at the till m. Customer services weren’t interested, I guess they’re taking too much money to care.”

Helpful Report

Posted 1 week ago

“In all the years i have been traded with TKMAXX i have found their staff very helpfull and eager to assist.Customer service have also been 100%.Recently I had a problem regard a gift card and the problem was solved by staff membersEmily and Karni.My thanks again.Long live TK.”

Helpful Report

Posted 2 weeks ago

“Really like TK Maxx however I have just noticed I placed an order at 09:47 on a Saturday morning and paid a couple of quid extra for the next day delivery then received an email with tracking that said it will be delivered on Tuesday that's 3 days not next day, ok I will take into account the day after my order was placed was a Sunday so expected delivery to be Monday but no its Tuesday, it seems odd for next day as I have ordered from other companies on next day at a weekend and received it on a Sunday and I can't even blame useless Evri because it's Parcel Force. I'm not angry or anything I just find it strange that next day delivery if ordered on a Saturday morning actually means 3 day delivery even though they still charge you for it.”

Helpful Report

Posted 1 month ago

“Be careful, that ‘treasure’ you think you’ve found may not be what it seems. I was in the market for a rug and noticed TKMaxx had a beautiful Afghan rug for sale at £400 off the full price of £900. I placed the order and was looking forward to receiving my treasure. However, what I was sent was a completely different rug - different colour and an inferior pattern. I was absolutely gutted. I emailed Customer Services and they advised the rug I actually ordered was out of stock. Not sure why it was still listed for sale though. They advised I return the rug to my nearest store for a refund. The really annoying thing is that I paid for the rug using an e-Giftcard, as my employer has a scheme offering a modest discount at various high street stores. And of course the refund will go back to the original payment method only. That means I’m left with a high value gift card that I can only spend at TKMaxx - on items that may not be as advertised and may or may not be in stock. All I can do now is somehow try and take this ugly large and heavy rug back to my local store for the refund. I wish I hadn’t shopped at TKMaxx. All they had to do was supply what was advertised, and they failed! It turned into a hassle and inconvenience. To be fair, ‘Harmony’ the Customer Services advisor did reply to my emails quickly. Bottom line: proceed with caution when buying at TKMaxx, especially on big ticket items. I’ll be shopping elsewhere next time…after I’ve finished wasting £s on the Giftcard…”

Helpful Report

Posted 2 months ago

“I ordered something to be collected from TKMAXX TAUNTON. I was ill and missed the deadline for collection. When I asked how to get my giftcard refunded I was told someone had collected it using a driving licence. I don't drive and don't have a licence. It was not collected by me or anyone I know. The person dealing with me, Erin, has refused to show me the signature. There is fraud and theft going on here. I will be reporting this to the Police.”

Helpful Report

Posted 2 months ago

“called into Hartlepool to look for a bargain, and I bought a biscuit kit to make with my grandsons, it had a price on of £4 when I got to the till a Lovely lady called Marie said that was the wrong ticket and it was £3, she is a credit to the store.”

Helpful Report

Posted 3 months ago

“Went in for last minute presents. Followef around aisles by a store assistant constantly upstairs.made to feel really uneasy. Spoke to manager who basically said dont care. Spoke with a women downstairs who shrugged her shoulders. I know they get shoplifters but this was horrible and the response from the manager equally horrible. Avoid going if you want to feel like a criminal for just shopping. I won't step a foot in there again. Disgusting behaviour”

Helpful Report

Posted 3 months ago

“Hello, always been happy with pleasant cashiers in Culverhouse Cross Cardiff, Pontyclun Mid Glam, TkMax Swansea, and all if my items ever purchased. Wanted to leave my review to thank Stacey at Culverhouse Cross Cardiff Tues 3rd October...very helpful finding correct price for my super large memory dog bed ...then offering to take it up to the cashier desk for me on her works trolley as it was so heavy...I didn't have a trolley, so she kindly requested a staff member nearby the trolley area to the cash desk for me to use to car. Much appreciated Stacey! Quality item, and my gentle Xlarge labrador is loving it!”

Helpful Report

Posted 6 months ago

“The Wathamstow branch is the worst tkmaxx ever ! Fitting room feels like border controls and make you feel very uncomfortable! Staff rude and not interested ! Security staff grumpy look rough and think they are some kind of special forces . The store is badly arranged ! Iv seen better setups in charity shops.”

Helpful Report

Posted 8 months ago

“Called in at T K Maxx in Coleraine on Saturday for a little bit of retail therapy. During my visit I tried on several items in their changing room and the shop assistant Caria was most helpful. I couldn’t get a garment on because of the security tag which she kindly removed and then replaced after I was finished. Caira was also kind enough to look after several items for me whilst I did some additional shopping. A great experience with helpful, pleasant staff.”

Helpful Report

Posted 8 months ago

“Purchased a handbag in Clearance (TK Maxx, Solihull), clearly marked £20 with red sticker. Paid for items and left store. When I arrived home, I saw from the receipt I was charged £27.00, and that cashier too it upon herself to remove Clearance tag. Having contacted Customer Services, they instructed me to return to store for them to check price. I returned to store asking that they check CCTV footage. Within 10mins Manager returned said they were unable to see clearly as camera(s) were too far away (what load of rubbish) and that the correct price was charged. When challenged about the Clearance tag been removed from only that one item, she was dissmisve of the fact that the item was tagged as a Clearance item by mistake. I WOULD URGE ANYONE PURCHASING ITEMS IN TK MAXX TO CHECK THE FOLLOWING: 1) ITEMS ARE BEING SCANNED AT THE PRICE TAGGED; 2) THE CASHIER DOES NOT REMOVE TAG SHOWING PRICE DISPLAYED.”

Helpful Report

Posted 9 months ago

“It was my wife’s birthday i have ordered 12 different items. It said in the website it should arrive in 5 days. 5 th day didn’t arrive.6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them .day 7 I contacted tkmaxx custemer service again they said sorry just wait. My wife birthday passed . I was checking the parcel every day day 12-13 goes on same story. At the end day refunded me which is i lost 14 days plus up to 14 days to get my money back. Ruined the birthday for me. I hope you dont do the same mistake. Sorry they offered me 10£ gift card for it all. I said keep it and spend it to customer service”

Helpful Report

Posted 9 months ago

Helpful Report

Posted 9 months ago

“I have been shopping at tkmaxx for over 6 years l had a very bad accident last November and now am classed as disabled. The service was always good at your Brighton store. but last week 23rd June as l always call in each week since coming out of hospital to find new clothes as now l am extra large size .l went up to mens wear floor got new underwear came back down in lift to pay with my two crutches and there was a very bid queue at the pay desk so like last week l went to the jewellery counter as the young lady was just standing there doing nothing she said get in the queue over there .l replied last week on the same day Friday l bought over £120 of stuff and the lady was happy to serve me .then she said your no different just because your on crutches l replied but l have a blue 💙 badge and can't stand long so l went and got in the queue when it was my turn the very nice man with a goaty beard was so helpful and l as for the manager she came right away .l have to use the lift can't get on moving staircase. Then today Sunday went to eastbourne store staff are five star the manager always says hello as myself and my partner spend a lot of money there we only shop at tkmax.”

Helpful Report

Posted 9 months ago

“Store is disgustingly dirty fitting rooms are awful windowsill got flies aplenty on them like they breeding manager Katie very rude to staff and cleaners think they changed cleaning staff as was fantastic before need to get rid of the manager Katie as she bullies the staff I witnessed”

Helpful Report

Posted 9 months ago

“Bad manager is Henry from Forest Hill Chase ,the idiot didnt give me the job when im perfect for the job 20 years of customer service high end Retail work,available anytime perfect person for the basic job,Henry from Forest Hill Chase needs to go maybe he is a racist.”

Helpful Report

Posted 11 months ago

“Ordered 2 items both arrived damaged. Been waiting over 3 months for a substantial refund customer service do not care they just want to get you off the phone.”

Helpful Report

Posted 1 year ago

“Visited the TKMaxx at Lakeside today. Hilary who was on the changing room entrance was so lovely. Personable and really made our visit memorable. She was so friendly.”

Helpful Report

Posted 1 year ago

“Absolute joke! Tk Maxx has been my go to for few years, until the recent expereince. I have found the shoes online for £37.99 and went to store to try them. By some miracle, they had them in store however price was £44.99. I came to the till to see if they will match the price. How wrong was I??The woman looked at me as I am absolute alien trying to concur the world. She told me if I like the shoes, I should buy it online and leave her alone. To prove the point, i Did. The order was supposed to arrive on Sat 2 weeks ago, then on Monday and then on Tuesday... and then 2 weeks later in still in some warehouse. Tk maxx customer service is terrible, basically sending the same message every time I contact them, that they will get in touch with courier within 48 hrs and thats it. I have now requested a refund no luck. That was my order for shoes, a birthday present for my best friend and Xmas present for my partner. All of which are no longer available online so I will just have to hope at least they will refund £££ I spent. Never never again!”

Helpful Report

Posted 1 year ago

“I went today to pick up a few gifts the gentleman (Ghali)that served me was so helpful and pleasant with a good sense of humour some of my items didn’t have a price. He was quite happy to go and find a price out even though they were quite busy.”

Helpful Report

Posted 1 year ago

Tkmaxx is rated 3.1 based on 227 reviews