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TJC Reviews

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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TJC 5 star review on 15th May 2021

Mr Michael Purdy

TJC 3 star review on 4th May 2021

Mrs Kay Lawrence

TJC 5 star review on 27th April 2021

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent parcel back through yodel as there was no return label. Yodel lost it. TJC keep saying I have to claim from yodel they say no TJC claims from yodel. I gave TJC tracking number. I need my money back. I’m being told you are taking more money out my account”

Posted 3 months ago

“Deliveries are a mess now. You ring up and customer care are useless, can't provide any answers and pass onto other teams to look into. They are very good at doing that to pass the buck. Tracking number if given will be wrong as happened with one of my orders, the other one should have been delivered by now and hasn't. I'd advise anyone buying gold to check the gold weight as I got a piece that well below the weight advertised. They want it back and want to refund so they can hide this fraudulent scam but I'm not having it. Customer care said rest assured they are made to the gold weights and they ignore plus lie to you. Promised supervisor call back never happens and if you do by some miracle get a call they are full of charm and smarm and tell you all sorts of bull excrement to placate you. I have now gone via Resolver and put a strongly worded complaint to the Director telling him what resolution I want for the underweight ring. Anyone ordering now has no chance of getting anything for Christmas because 3-5 days is now 2-3 weeks. They are not the same company since India took over and they do not value customer care. With the problems I've had this is too much and I'm done with them. They also mark orders as dispatched so they fool you that with that as well. When they have these x% off offers don't be fooled. They bump the prices up so that with the discount you think you are getting a bargain but they are selling at the previous price so are not making a loss.”

Posted 4 months ago

“Hi my name is Julie MacManus IV been with ijc coming up to 16 year 12 in sunderland and three in blyth this year has been a complete disaster I spent a lot and things are missing boxes are damaged taken up with tjc as it never happened in sunderland you get letter saying one half hear other on way in mean time I have bought more I bought chain an braclete chain was wrong one but no hold bracelet so I sent chain back with note saying you have wrong chain for £999 99 braclete thought was following nogold braclete went to Post Office as my parcels are damage things missing and tretaped down as it's not same as other boxes they say not there fault it's down to tjc then I get card saying items in blue dust bin nobody does that when it's out side to be emptied I bought one carat ring which tjc said delivered well day hurmes I got two little ones one with half carat rose gold and other with rose gold ring we're was third box she said only two that's two things that's not been seen I'm very concerned as things are missing or broken yes things that's broken nuwere is m jewellery going I informed police they came out to see me gave crime number as it was getting worse and it did I bought I think one carat Tanzanie stufs expensive but got little gold studs I couldn't remember buying another pair I was waiting for call again today they no I've spent a lot hear but more at my old address no phone call had to call them as VIP I feel I've been treated badly as I do like there thing for present for people and me I buy blankets for people on street who are homeless I feel I've been let down as item numbers for orders stop coming to phone what I bought bank today went threw all with me and not happy as you can see I bought please help to sort this out I can't give photos as they not on my phone”

Posted 4 months ago

“Poor quality gems and bad guality silver and gold mixed with other metals from India. Watch the netflix series. Total scam. Gems are heat treated and worth nothing. All jewellery and even clothes are made in India. Owned by Indians, and sold by Indians. Absolutely rubbish jewelry and clothes.”

Posted 7 months ago

“Giant fuchsias. ...the size of a 2p. A fern that was dead on arrival. 2 fans that wouldn't work after 2 weeks. A gemstone bracelet that was cz and stated it was made of brass. The reed diffusers had no smell at all. So much tat on here now.”

Posted 8 months ago

“Ordered a ring 27 May, CZ and emerald ring. Arrived and was ok, after 2 weeks of wearing occasionally a stone fallen out. Others have said this as well and stupid me took a chance. Won’t refund want to repair shoddy goods and return it back-this will be going back and forth like a yo-yo. Item is DW5008112. So just to warn you all, if your item is badly made you are screwed. Will never buy from them again.”

Posted 8 months ago

“I am very pleased with the service I get from TJC and the staff very helpful.”

Posted 10 months ago

“The products are fine and good prices but the delivery is very poor. One month now since my order and I haven’t received it, all tickets get resposes but nothing to bring light where the parcel is, no tracking number or info with what courier is delivered. Orders above 400£ Disappointed 🙁”

Posted 10 months ago

“I have been a customer of TJC for many many years . I can honestly recommend TJC. The service they provide is absolutely Superb . The high quality goods they offer are truly excellent, they cater for all budgets , but whatever your budget you can be sure to receive fantastic quality goods .”

Posted 11 months ago

“Arrived quickly, just disappointed with exterior of the present, looked poor quality”

Posted 11 months ago

“Was very pleased with response as I forgot my pin”

Posted 11 months ago

“Lovely rings that are a good fit . Nice price range. Fast delivery. Lots of compliments. Thank you TJC”

Posted 11 months ago

“Speedy delivery, items as described.”

Posted 11 months ago

“Great service as always. Delivery is always prompt. Good prices. They have got products you can't find anywhere else, great promotions as well. I am a happy customer and I would not hesitate to order from them again”

Posted 11 months ago

“Sent item back still awaiting refund”

Posted 11 months ago

“Nice Service 🥰”

Posted 11 months ago

“Really smart watch. Just what I was looking for.”

Posted 11 months ago

“Great value and very friendly”

Posted 11 months ago

“Ordered something for my mum and very pleased how quick it was delivered”

Posted 11 months ago

“Very pleased with the gold bracelet I recently purchased. Would have been 5 stars ⭐️ if it came in a box!”

Posted 11 months ago

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TJC is rated 4.2 based on 3,183 reviews