Timpson Reviews

2.6 Rating 253 Reviews
39 %
of reviewers recommend Timpson
2.6
Based on 253 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat

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Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 16th November 2023
Cherry Chen
Timpson 1 star review on 19th July 2023
Anonymous
Anonymous
Anonymous  // 01/01/2019
If you have a complaint about being treated rudely by Timpsons staff, don't bother to even try to complain. They don't want to know. They'll just keep passing the buck and then turn it round on you. It is the most disgusting company as regards customer service you will ever encounter. They do not give a damn.
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Posted 8 months ago
Again, like many others I got ripped off by Timpsons in Bristol Clifton down. I was quoted £25.00 for phone battery and was charged £50.00. I was rudley told that they saw the wrong price at the time and that no one wants to do old phones like mine and that I was lucky they did it for me. Ripped off and humiliated. Rip off & rude staff. Never again
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Posted 8 months ago
This company seems to be experts in employing the most rude staff I've ever encountered and when you try to make a complaint to head office so called customer services they do nothing but fob you off & treat you like you are the wrong doer. They don't want to know. Total disgrace. Avoid at all costs.
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Posted 8 months ago
The clown in queensferry branch what an ars..ole £40 for a key that doesn't work to be told that's the luck of the draw sometimes they work sometimes they don't. Proper kn.b
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Posted 8 months ago
Went in to ask about New battery in cheap old watch and they said it would be £30... I left and checked online. The batteries are about £1 each. Absolute rip off. Glad I walked out
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Posted 8 months ago
I went in to have a leather watchstraps for my husband's Omega watch. Adam at the Lichfield branch served me, he was very helpful. I give him top marks.
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Posted 8 months ago
I phoned Timpson to enquire about a glass replacement for my watch. First off, the assistant seemed to be a little reticent. After some moments of thought they gave me a price. £45!!! Now if this had been a watch of considerable value then yes. But for an everyday, “cheap” timepiece, then NO! These prices are extortionate! I’ll never enquire about anything that Timpson trades with again. CROOKS!!!
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Posted 8 months ago
I researched the cost of replacing the broken key online and realised that there was a part I could change myself if the part was available. I could not find the part so I went to Timpson Key and locksmiths at Park Farm Ashford. The guy quoted me up to £200 to replace the fob and reprogramme the key. I explained that it only needed a part replaced, but he insisted that it would cost about £200. He was very unhelpful so I told him I would do it myself. I eventually got the part, replaced the damaged key blade holder and now the key works perfectly. It cost me less than £15 to do it myself. I would advise anyone who has a broken or faulty Car Ignition Key Fob problem to research online first and avoid being ripped off by Timpsons and Fords.
Timpson 1 star review on 19th July 2023
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Posted 8 months ago
gentleman at Timpsons branch in Trinity, Wakefield was so friendly, efficient and accommodating. first class service
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Posted 9 months ago
I went in to get my watch battery changed, costing me £25. For this I thought I would at least get a professional service. They sadly managed to break the bolt that holds the metal strap together. Accidents happen, I get that and the chap was apologetic. Fast forward to numerous wasted visits back to the shop over 2 months as they repeatedly lied about 'ordering the part' (it was a simple bolt!) and I turned up only to be told they couldn't find it.... I was then informed it was 'ready to collect', yet when I put it on my wrist (still in the shop) the bolt fell apart again. They only repaired it when I complained to their head office and still have yet to receive a satisfactory resolution. Pretty dire.
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Posted 9 months ago
I went in to the Bury shop in Tesco and the Dylan the assistant was extremely helpful the.He did a quick repair to one of my boots and said i didn't owe him anything. It was nice to now there are still good people who just don't want to rip you off. Dylan is a credit to the Company.
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Posted 9 months ago
Convenient but massively overpriced. Needed 28 keys made up. Timpsons gave a massive talk with their quote saying the better the security on the lock the more it cost. They gave a minimum quote of £252. Went to the local shop in Bexhill and they done all 28 for £39.20. Bloke in store laughed when I told him. He said keys are very cheap to buy and take a minute to cut. I said to him I'll definitely be back. Don't let Timosons rip you off.
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Posted 9 months ago
I used the dry cleaning service for curtains, very very expensive compared with suggested average prices online. Then had to sign a disclaimer in case of shrinkage!
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Posted 10 months ago
I went into Timpson with my shoes the man said he couldn’t heel them while I waited ( even tho he was just sitting there ) they would be ready later in the afternoon. I couldn’t get back that afternoon so I went on the Thursday morning to find a notice on the shutter saying it broken and the shop wasn’t open. I phoned the number on the wall twice that day asking them to ring me. It’s now Friday no phone call. Never will I take anything else their again. I have to get a train to where the shop is. It would be nice to know when it’s going to be open. I needed the shoes the Thursday that. I went there. Never again.
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Posted 11 months ago
I paid £17.99 for shoe repair in Romford arcade & was very dissatisfied & disappointed. Should have gone to a small business that would have done a better job and half the price !! The Finnish was tatty & glue not wiped off so bubble - would not use again. I will go to the small shoe repair outside Leytonstone station!!! Much better workmanship for £17.99 4/10
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Posted 11 months ago
i went to your booth yesterday at tescos brislington bristol yesterday to do my shopping and get my watch a new battery.there was one customer in front of me so i waited.after the customer had produced his third watch i put mine on the counter and asked if i could leave it and come back after shopping.in 45 mins.your man took the watch and said to the customer "some people cannot wait 5 mins".i told your man to give me the watch back and i would go elsewhere.as i walked away he said he was only joking.i told him i was not
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Posted 1 year ago
What a joke! Went in for a watch battery and was told it was going to be 50 odd pound. "But its a tag mate" was the guys reasoning. Yes but it's also 30 years old and prob worth not much more! Is it some luxury battery he was inserting instead?! Took it to the local cobblers instead for 7 quid.
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Posted 1 year ago
I was quoted £50 to get a small size 5 ankle boot resoled ? Am I wrong in thinking that a bit steep ? The leather boots didn’t cost that much when new 🤔
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Posted 1 year ago
I’d never use this company again
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Posted 1 year ago
Would give a minus but had to give a 1 star to right this review. How rude the lady was when I walked in to the Abergavenny branch today. Only went in for a battery for a watch but ended up walking out instead. The young lady should never be involved with the public. I have never come across anyone so rude and abrupt. I Will travel to another town in the future.
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Posted 1 year ago
Timpson is rated 2.6 based on 253 reviews