Timpson Reviews

3.00 Rating 13 Reviews
46% of reviewers recommend Timpson

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"Nice chap in the shop but the soles on my shoes were just poorly done. Started to peel off after one day. I noticed that the surfaces had not been crazed to aid purchase and the glue had been thinly applied and was just tacky. A two minute job cost £23. I returned and the shoes were re-done but I have little faith in the long term. In the future I will find an independent cobbler or do it myself. Typical of standards in the UK as large store chains move in."
Helpful Report
Posted 1 month ago
"I left a full job to work for these jokers Where I worked was a busy store in Telford did everything apart from car key cutting enjoyed going to work there the people who I worked with were lovely the manager at the sainsburys telford who i worked with Rob is a credit to the company the area managers(Adam, Daz ) for the Shropshire area are stuck up and power hungry they do not give you any appraisal they have no compassion for anyone or no empathy considering Timpsons is ment to take you in like your part of the family if you have them to dont bother joining timpsons... The things they expect you to learn in the time frame of one month is unrealistic they give you a booklet for things you should know by each week yet when your getting tested your getting tested for the the hole section... I was told I would be give 4 days to re tested if I failed my contract would be terminated and I was told the publicly everyone could hear I got over half right in the test but because I got 3 questions wrong the test was stopped even tho I said to carry on I passed everything in the practical the area manager expect me to do the ordering of stock as a trainee as on the day of my test we did not have the write colour solo in for the type of shoe and he was like" iv know for so long and I havent bothered to have it ordered" that was and I said" it will do" meaning to show that I can do the practical and he put down in his notes "I am flipping stuff off" the other area manager was no help either they stick together and back each other up they at like bullies in a play ground shocking they should be watched... Also the admin paid me extra by mistake and was threatening court action even tho they was the ones not doing there job right Other than the poor management it was good pay is anit rubbish but training you get fuel paid up front and lunch"
2 Helpful Report
Posted 1 month ago
"Shocking service, took a sofa cover to be cleaned as red wine was spilt on it, they said with confidence it could be removed went to collect 3 days later asked if it was successful they guy serving us said well if there’s no ticket on there to say it’s been unsuccessful it will be fine, got home had a look at the sofa cover it looked terrible, went back and they didn’t over a refund, I was just basically told it is what it is and they tried, he told me to go get some vanish stain remover! Terrible company will never use them again,"
1 Helpful Report
Posted 2 months ago
"went to Timpson outside sainsbury's in Farlington near Portsmouth. they cut a couple of keys and I bought a couple of keyrings. they were super helpful and efficient. many thanks."
Helpful Report
Posted 2 months ago
"Ruined my Ted Baker Jacket. Broken zip, scrubbed out fabric and lost button. They did an 'independent report' and they take no responsibility, blaming Ted Baker. Cost me £12.50 to destroy a £200 jacket!"
1 Helpful Report
Posted 2 months ago
"Second time this has happened (If it dont fit bring it back) other shops manage to make it fit first time why cant Timpsons. Then you do take it back and they ask for your receipt (you dont need a receipt if you can prove purchase and as retailers they should know that."
Helpful Report
Posted 5 months ago
"By giving me a spare key for my car and assisting me with putting my mind at ease"
Helpful Report
Posted 11 months ago
"Timpsons at Sainsbury's orbital great service -had my daughters iPhone screen fitted in 45 minutes - friendly reliable service by the young man who served me 😊"
Helpful Report
Posted 11 months ago
"Very quick battery change in both watch and car keys"
Helpful Report
Posted 11 months ago
"Great service, adviser went over and above to assist. Happy to recommend."
Helpful Report
Posted 1 year ago
"The company stained a dress that was taken for dry cleaning. Despite several attempts, they failed to remove it. Although they offered a replacement dress, which was by then unavailable, the offer was for me to buy a new dress, and they would keep the stained one, or I could keep the dress, and buy a dress for which they would give me 25% of the value. I declined, and emailed the company, after an initial reply, a second email was unanswered, and I was still charged for the cost of the drycleaning.Dreadful customer service."
Helpful Report
Posted 1 year ago
"Fast service with good service and at a fair price."
Helpful Report
Posted 1 year ago
"Iron and launder (full service) my work shirts - good service especially as my wife hates ironing my shirts - I don't do ironing - too complicated for me!! My wife thinks its excellent value for MY money!"
Helpful Report
Posted 1 year ago
Timpson is rated 3.00 based on 13 reviews

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