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Timberwise (UK) Ltd Reviews

4.7 Rating 453 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

4.7

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’re still waiting for our survey in January but I have to say so far it’s been very efficient, we chose Timberwise as friends had recommended you”

Thanks for taking the time to leave a review. If we can be of anymore help prior to your survey please do not hesitate to get in touch.

“All aspects of the service have been very friendly, informative well organised and done on time. This is a very professional service with really caring people at all levels. I would unreservedly recommend Timberwise. Many thanks George”

Thanks for taking the time to leave a review and the kind words about your experience with the team - it is very much appreciated.

“This service has been extremely helpful and has demonstrated their quality and ability to surpass our expectations. Their workmen have exceeded our expectation by working with us and ahead of our agreed timelines. I would strongly suggest anyone requiring specialist in property care & preservation to contact them.”

Many thanks for taking the time to leave a review and the feedback on the service we provided. It is very much appreciated.

“Recently had assistance regarding my rising damp. Mr Keith Wilcox was very professional and extremely helpful. He went way and above explaining the problems. I would also have no hesitation in recommending Timberwise, who were also very efficient, sending the appropriate person to solve my problems.”

Thank you for taking the time to leave a review Christine and your kind words about your experience with Keith. Much appreciated.

“Timewise Cheltenham (20 Winchcombe Street Cheltenham GL52 2LY) is a mailbox address with no apparent office located there”

Thanks you for taking the time to leave a review Mr Pearson. We do have a home based surveyor who lives in Cheltenham. However, we have a company policy of not publicising our employees home addresses on the internet, hence our use of a mailbox in the area should customers wish to post details to ourselves. If we can help you with a property care related issue please do not hesitate to get in touch with the team.

“Really helpful survey by Ashley George (Timberwise Cornwall). Got all the answers I have been looking for for the last year about my damp problem. This company was recommended to me by another surveyor and I would definitely recommend.”

Hi Linda- thanks for taking the time to review your experience with us. We're pleased to hear that Ashley was able to help you out with your damp problem and that you'd be happy to recommend us. We'll be sure to pass on the kind words to him!

“Misleading marketing. They splash 'free survey' across the web page, but when they finally bother to reply to a query (no answer to multiple phone calls, and 3-4 days to respond to a website query), they hit you with a cost for it. Sorry, don't normally leave bad reviews, but this left me with a bad taste in my mouth. I can't comment on their workmanship, only my initial interactions with them. Shame as the other reviews look good.”

Hi, Thanks for taking the time to leave a review following your experience with ourselves. Firstly, apologies for the slow response to your request for a survey. Secondly, relating to our free survey offer. The vast majority of the surveys we offer to home owners are indeed free of charge. There are though certain types of survey that we are sadly unable to provide free of charge and these are detailed in the 'Terms and Conditions' that are clearly stated on the survey request page. I hope this clarifies the situation for you.

“Excellent customer service. Efficient organisation, very friendly and helpful staff. Would definitely recommend.”

Hi Ian- thanks for taking the time to review your experience with us! We're really pleased to hear that you were happy with our services and that you would recommend us!

“Excellent service from our engineer Jimmy - who realised that in order to complete our damp proofing job properly, it could not be completed in the day(as originally planned). Jimmy turned out on Saturday morning to finish the job - a 90 minute drive from his home. No additional charge from Timberwise.”

Hi Richard- thanks for taking the time to review your experience with us. We're really glad to hear that you were happy with the service provided by Jimmy. We'll be sure to let him know your kind words!

“I’ve just witnessed something amazing… I’ve just witnessed something amazing .Gary Hart the Senior surveyor for Timberwise in Richmond SW15 6NP just came to assess my cellar, for which I had been previously quoted many thousands of pounds of work to prevent damp. He told me it was all dry, after checking with a very good professional damp meter, and all I needed was a humidifier or extractor fan to lower the humidity. There had previously been water ingress due to no drainpipes which has been sorted. The experience of meeting such an honest person was quite moving. I would throughly recommend his service, and I see from other reviews that the rest of the company is equally professional. A big thank you.”

Hi Ferhat- thanks for taking the time to review your experience with us. We're so pleased to hear that you were happy with the level of service provided by Gary and that you would be happy to recommend us. We'll be sure to pass on the kind words to him!

“Fantastic from start to finnish, surveyor was great, on time very professional and explained everything in detail, very quick estimate. Workmen arrived on time , did a fantastic job,very clean and covered everything to protect floors etc. We were kept up to date by Sharon in the office ,as to who was coming and at what time. Great communication with Timberwise throughout. Would highly recommend , so nice to deal with a conscientious professional firm who do what they say they will.”

Thanks for taking the time to leave a review Lesley and the great feedback on Sharon and the team. Much appreciated.

“Strongly recommend you do not use Timberwise. Their contract with us was for restoring a roof and leaving it suitable for slating. They proved unable to adequately restore the roof rafters and botched the sarking leaving rotten rafters underneath, with the ends not stable and uneven so we have to employ another two firms to remedy their work at great expense. Timberwise subesquently have been very aggressive in pursuing monies not owed to them and were unable to recognise or seek to understand the poor quality of their work.”

“The young lady I spoke to this morning was polite friendly and professional. She booked an appointment for me for the week after next for a survey on my basement which has a leak.”

Thanks for taking the time to leave a review Pauline - much appreciated.

“I phoned Timberwise this morning feeling pretty desperate as I found dry rot in my house and am petrified that it may be very bad but I don't know if it is or what. A very helpful young lady said she would try to contact the surveyor which she did and has made an appointment for him to come next week. I hope I can stop shaking soon. Thank you for your help.”

Thanks for leaving a review. I hope we put yours fears to rest with dry rot and if we can be of any further help we are only a phone call away.

“Gary Carty came round to our flat for a consultation relating to damp proofing our cellar. He was extremely knowledgeable and has helped us in understanding the root cause of our issue. He has also provided us with excellent practical advice on how to fix it which has been very helpful. I would thoroughly recommend his services and trust his opinion on anything damp proofing related.”

Thanks for taking the time to leave a review Henry - much appreciated.

“We have found Timberwise UK very helpful in arranging a survey on our property we had a response very quickly. We liked the fact that they sent us a full cv of the surveyor who will do our report. Andy & Sue More details to follow.”

Thanks for taking the time to leave a review of our survey booking in - much appreciated.

“David and Wayne have just finished a 3 day job on my property. They are a credit to the company so polite, cheery and hardworking. They both did a fantastic job with damp proofing, renewing floor joist and flooring. Would highly recommend these two employees.”

Hi Mrs Stewart- thanks for taking the time to leave us a review. We're really pleased to hear that you were happy with the service provided by both David and Wayne and that you would be happy to recommend them. We'll be sure to pass on the kind words to both of them!

“A good measure of a company is how they handle a problem, especially one they have created themselves. During the installation of a DPC in my home I pointed out a problem with the work which they had done, without making a fuss they stopped work, devised a solution and then implemented it. The end result was a good job and a happy customer.”

Hi Kevin- thanks for taking the time to review your experience with us. We're really glad to hear that you were happy with the service provided by us!

“I can highly recommend Timberwise, who have just undertaken some work on my property. Donald and Thomas were brilliant. They were prompt, tidy workers and explained every step of the work to me. All my furniture was covered up as well as the floor. Extremely happy with the work.”

Hi Jocelyn- thanks for taking the time to review your experience with us. We're pleased to hear that you were happy with the service provided by both Donald and Thomas and that you would be happy to recommend us. We'll be sure to pass on the kind words to the both of them!

“Very professional from survey through to installation of DPC,no mess at all,very clear explanation of what was to be done. Would use again.”

Thanks for taking the time to leave a review - much appreciated.

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Timberwise (UK) Ltd is rated 4.7 based on 453 reviews