Timberwise (UK) Ltd Reviews

4.60 Rating 198 Reviews
91% of reviewers recommend Timberwise (UK) Ltd

About Timberwise (UK) Ltd: Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:
01606 339 070

Email:
hq@timberwise.co.uk

Location:
1 Drake MewsGadbrook Park

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"The contractors who visited my property provided excellent customer service and an excellent product. They got on with the work promptly and completed it within a few hours. They also gave me further advice on some issues with the property. I would definitely recommend."
"The survey report was explained clearly and the work carried out very professionally by Matt Yates. He was courteous and helpful throughout."
"Very professional service from start to finish. I spoke to Rachel in the Sherborne office, who kept me informed and confirmed my appointment by email. She organised for Andrew to visit me within a couple of days. He was so helpful and offered me some fantastic advice on how I could rectify a woodworm problem in a timber outbuilding. He was honest enough to tell me that because the problem area was very minimal, I could easily treat this myself. I really appreciated this sort of honesty. It's great to find a firm who doesn't try to profit from doing unnecessary work."
Hi Maria - Thanks for the kind words about Rachel and the team. We pride ourselves on our honest and integrity which are the cornerstone of our brand values.
"Incredible friendly and thorough service - highly recommend."
Thanks for the kind review - glad we could be of service!
"We have had condensation in our bungalow for a few years. it was very bad. We contacted Timberwise , after a survey they installed a air ventilation system. It is amazing, we can not believe how good the system is. No more condensation."
"The first person I spoke to at Timberwise was Rachel at Yeovil who arranged for David to carry out a survey and then Justin Bartlett came and carried out the work. Each person was very knowledgeable, helpful, friendly, efficient and the work was carried out on time. Justin deserves a particular mention as we spent most time with him, (albeit he was working up in the attic), but we had a chat on his arrival and again on his departure. We would not hesitate to recommend Timberwise who know what Customer Service actually means.."
"The team from Exeter were very professional and efficient as well as flexible as we were awaiting a completion date for the house before any work could take place. They gave us a competitive quote to sort out the damp proofing as well as get rid of the dry rot that was found on the survey. The gentleman who came to do the work did an amazing job and cleaned up well at the end of the day. Very impressed with that! What could have been a stressful time for us was made so much easier thanks to the considerate actions of the Exeter team. Thanks again guys!"
"Having found we had a serious dry rot problem, we are pleased we made contact with Timberwise who, from the start with the visit of surveyor Michael Horton, through the diagnosis and remedial work carried out by the team of professionals, through to the completion of the works, we were kept informed by all the team and production controller Connie Copsey. Very reassuring at all times and special mention of the first class standard of work by Dave Knott who spent many days with us without causing any inconvenience to us and left the premises each day in a liveable state despite the loss of our kitchen. Stressful time made much easier by the whole Timberwise team. Job done with our thanks."
"We had timber and wet rot treatments carried out in July 2018, following reports from and a meeting with the Timberwise Surveyor (David Laughton) from the Exmouth office. His explanation of the issues and the treatments required were very clear and helpful. The works were carried out by Kevin Pidwell. He was very professional and accommodating throughout. We would have no hesitation in recommending the company."
"The managing surveyor from Timberwise discovered the dry rot when examining a damp problem under the floor. The technician who came out to treat it was punctual, friendly, explained the treatment and efficient in applying it to every possible place affected. He cleaned up and explained how long to leave the room unused and aired. I would recommend the company."
"I would never recommend this Company to anybody. We had an Independent Surveyor to a property following their works, who basically advised us that the work they did was an absolute joke. They are not interested at all and we will be seeing them in court."
"I brought a bungalow 3 years ago. It had been damproofed the year before I brought it. I soon notice the bedrooms smelling of damp. I contacted timberwise who basically didn't want to know but sent a man round to have a look. He told me the it wasn't damp, the wall had been papered too soon after plastering!! I have since had a professional expert on damp to have a look and have been told the damp course has been put in at the wrong level. I would not recommend timberwise to anyone unless they have lots of money that they want to give away!"
"We have had a really hard and upsetting time with Timberwise Liverpool. I hope this review serves as a warning to others looking to get dry rot / damp treated. They started a job removing dry rot from our downstairs living room in early 2017. They replaced part of a sash window frame, multiple floorboards, and replastered a quarter of the room. As well as treating the rot. We had problems with them from start to finish. The rot has now been found again in the skirting boards in the same area where they conducted the work. Here are the problems we had with them: 1. They cost a lot of money compared to other companies 2. They took nearly 2 months to complete a job which should've been done in 1 week 3. Days would go by without anyone coming to the house and the job half finished 4. We were rarely kept updated on the progress of the work and we had to call them to find out what was going on / what the delay was 5. One day we came home in the pouring rain and found the window was boarded up, no one had told us this was going to happen 6. After calling up to complain we had someone sent round to complete some demanding manual jobs and they sent someone with a broken arm! 7. We found rot back within 18 months in the same area 8. They were going to charge us £160 just to come out and have a look 9. Their surveyor came out and spent 2 minutes looking at it, he failed to assess the walls, windows and floor boards 10. He said that they had failed to properly finish the job 11. He spoke to a director who then refused to honour our guarantee (which we had paid a substantial amount for) and refused to finish the job 12. Now we are left with an incomplete job, visible dry rot in the room, a guarantee which is worthless, and have already had to pointlessly redecorate the room once which cost us £500 13. After complaining they said they would come and see the work again with the complaints team in 3 weeks time! 14. They then agreed to come sooner, reviewed the work and once again accepted no responsibility for the incomplete job I am now awaiting an independent surveyor to come and review the work and I’m going to liase with the ombudsman. I would wholeheartedly not recommend this company to anyone."
Thank you for taking the time to leaving a review.

We are disappointed to hear that you are not satisfied with the works you have had undertaken and the issues you are now experiencing. I understand from our Operations Manager that he has visited the property and has given you the advice of contacting the Property Care Association or an Independent Remedial surveyor that is a member of the Property Care Association for a second opinion to the new outbreak of rot that is on the other side of the room to where we have treated. He has also said that once this report has being received that Timberwise will return and review the findings and decide on how we move forward with a satisfactory resolution.

We understand your frustrations but as a reputable company with many decades of providing excellent customer service we will work with you to resolve this matter.
"A very quick efficient service from first survey to the two operatives who applied the treatment. We would have no hesitation recommending this company and its excellent service to others."
Thanks for your review Nick - pleased we were able to help.
"Good workmanship. Clean, Neat and Tidy. Very pleasant workman. Cheerful and polite. Work finished to a high atandard, it has certainly cured our rising damp problem. Price was good and competitive. Would certainly reccomend Timberwise if you want a good professional job done."
Thanks for the review Donald - pleased we were able to put an end to your damp problem.
for you.
"The chap who came to do our woodworm was knowledgeable and professional, a really nice man and a very good worker."
Thanks for the review Sarah - pleased your woodworm problem is now a thing of the past.
"The Timberwise technician arrived on time and got straight to work. They had a pleasant manner and cleaned up after. The surveyor gave accurate information and advice."
"Excellent experience with Timberwise. Punctual, in budget, clean and kept us up-to-date with every step of the job in hand. Very satisified customers."
"Good professional trust worthy employers, little fuss, pleased with the work they carried out."
"I had a surveyor from Timberwise who came and looked at my woodworm. He was very professional and also was very conscious not to over charge or suggest I had more done than needed to be done. When they came and carried out the work they were equally professional and efficient. The price was also the cheapest but that in no way meant they did less of a job. I really could not recommend them highly enough."
Thanks for taking the time to leave a review Moira. I'll share your kind words with the Timberwise London team.
Timberwise (UK) Ltd is rated 4.60 based on 198 reviews