“1. The website is excruciatingly slow! I have an average of 40 mbps and ended up going away to do something else every time I clicked on something.
2. I ordered samples of 1 tile range because you can't go anywhere in person to see the tiles. I was then informed that you are only permitted 1 sample per range. How on earth can I make a decision based on 1 tile?
3. Due to a glitch in their system I did recieve 2 samples from that 1 range, both of which are staggeringly different in colour. If I had ordered several m2 of that range I would have been quite confused about the resulting arrival. I don't dislike the colours and would be happy to use them, but I have no idea if there is more variation in the range
4. Email interactions with customer services are unhelpful and curt (I asked about the colour variation and was given zero assistance aside from "the range Rosa Matt tiles can vary in colour shade"). Any chance of a few photos to show how they vary?? Who would buy a set of tiles when they are playing a lottery with the resulting colours?!
5. Delivery is a whopping £49 in comparison to between £20-£30 from every other tile company I've researched (and believe me I've looked at a lot of tile companies).
The only plus is that the samples arrived within 2-3 days unlike many other tile companies.”
“Very good. Quality product, delivered as advised and managed to take advantage of the January sale. A few tiles were broken on delivery but easily sorted with the excellent people who manage the phone line. Would definitely use them again!”
“Love the tiles and great customer service on telephone with assistant
however not a smooth transaction Tiles originally sent in two parcels. One went to wrong address (warehouse error) and eventually arrived a week later with nearly all tiles broken . Tile web sent replacement as they had not arrived by the Friday and I had a tiler booked for the sat . They sent them for sat del but didn’t arrive till Tuesday with the broken ones (Blame courier) Have had to rebook and pay again for tiler 😟”
“Very very pour packaging. No bubble wrap or any protectoin at all. All 3 samples were smashed to bits, so we couldn't get any idea at all which one would be suitable. Which defeats your well intended offer of a free sample.”