“Ordered a single tile as the sample option is bizarrely not available due to Covid restrictions. Paid £6.50 (yes, that’s the cheapest shipping option for a single tile) for allegedly next working day delivery and still haven’t received the tile two weeks later. I can’t really comment on the quality of the tile or whether it was damaged as it hasn’t shown up yet.”
“Initial delivery date missed due to incorrect location of stock, however was personally contacted to explain the error and true to their word delivery arrived as promised.
trusted supplier, excellent communication”
“I was in need of a replacement tile for one that had been cracked in our kitchen. With our house sold I needed an exact match to replace like for like. I had ordered many samples from a few different companies and nothing was right. I saw the oregon 60x60 tiles and felt this was a good match. Unfortunately due to covid I could not order a tile sample and so took a gamble and ordered it. Due to handling issues it arrived chipped and was a shade too light for a match. I emailed photos straight away and had a call the next morning from Rob Elliman who could not have been more pleasant and helpful. He arranged for a replacement of a tile a shade darker and it arrived next day delivery with reinforced packing and no issues. It was an exact match! Customer service at exceptional levels especially when my order was only for a single tile! Will not hestitate to recommend and use Tile Web in the future!”
“While in lock down I was looking for bathroom tiles and came across Tile Web. They were still open for business online and phone lines were open which was a breath of fresh air to talk to someone. They were extremely helpful and my delivery was sent out straight away. Very easy and the goods turned up safe and unbroken. I’d go back to them again.”
“We recently moved house and needed a small amount of bathroom tiles for a repair. Not only was Tile web the only company that stocked the size and colour we needed, after speaking to a very helpful member of staff we ordered our tiles and they arrived well package, promptly and are a perfect match. We will definitely use Tile web again and highly recommend the company. They are doing a grand job, especially given the current situation due to CV19”