Review and raise up to £2.00
I bought my Dathana Metro Black Bumpy kitchen tiles from this company at the end of May 2014 after ordering a sample tile which looked fine. After installing around 7m2 of this in my kitchen, I discovered that the 4 lines of protective wax on each tile when rubbed off prior to grouting left permanent marks on the vast majority of the tiles where the protective wax was (the irony, it's supposed to protect the glaze and instead appeared to have damaged it somehow). Obviously the entire lot now needed stripping and retiling. I spent the next couple of months in dispute with them trying to get them to cover the cost or labour of this. Be warned though that as soon as you enter their returns process you're unlikely to actually be able to speak to anyone in my opinion - they told me over the phone their returns process is dealt with by e-mail. As part of trying to sort things out I sent them some sample tiles, which were to be picked up from my place of work. Unfortunately the courier they used to pick up the sample tiles picked up a totally different item not meant for them with a totally different destination address written on it (I have no idea why their staff at the other end even accepted this item). This then led to Tile Supply making calls to my place of work, which took up both my and my work colleagues time. Eventually I'd had enough of this and asked to be refunded. They had offered a refund earlier, however it eventually became not worth the hassle to pursue more than just a refund. At this stage you might think it would all be over in a few days - think again! The refund took 28 days to happen. I called after a few days to find out what the delay was only to be unhelpfully told "it's with accounts". When I asked to speak to accounts to find out what the hold up was I was told this was not possible. When I contacted them again (by e-mail) trying to find out what was happening with my refund, I was asked to please stop harassing their staff. At the time of writing it's now September and I've finally just about finished stripping off the old tiles and am almost back to square one again. I, for one, will never buy tiles over the web again. In my opinion anyone even considering buying from this company should think very, very carefully.