Ticketmaster Reviews

2.06 Rating 70 Reviews
29% of reviewers recommend Ticketmaster
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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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11 - 12 hours
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"Customer service is impossible to get hold of won't answer private message on social media and won't answer phones choose an option and line foes dead"
Posted 10 months ago
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"Don't use ticket master unless you want messing around. Ordered some tickets and paid for the delivery of the tickets, was told they would arrive 3 days before the gig.. fair enough. Day of the gig...no tickets, rang ticket master only to be held on the payable charged line for over 30 minutes to be told I had to get them from our local box office. This was a Sunday too. I asked for the postage refund and was told I had been refunded 20p instead of the £2.95 as the postage charge was for the printing of the tickets??? This is the first and definitely the last time I will use ticket master."
Posted 11 months ago
"concert booked however concert re-scheduled - no tickets arrived and Ticketmaster stated that postman could not find address (I live on a main road and have deliveries daily) then they state they emailed me to say tickets had been returned to ticketmaster ( I never received any email) now the concert has been and gone and they ticketmaster had my tickets and my money and I am left angry and annoyed"
Posted 1 month ago
"Terrible company , wont delete my account and have reason to believe my details were compromised but have had no help from them what so ever ."
Posted 5 months ago
"Never received the tickets I paid postage for when I asked about the whereabouts of my tickets I was told to print them off with having no printer they told me to join a library.. I want my money back you scammers"
Posted 8 months ago
"I received a £20 gift voucher from my colleagues for my birthday. I tried to use it when booking tickets and couldn't so I called customer services (the number can't go through weq4u, so I sensed something not right. Woman on phone says I have to book tickets and then call them with the reference number and they'll send me a cheque in the post which takes 4 weeks. I was so disappointed. Who sends cheques anymore? I was charged £6.49 for the call (Can see why weq4u was blocked) for a 2 minute call and I'm not convinced a cheque would arrive and there's probably an admin fee. Why not use a voucher like any other legitimate company. This is obviously a scam and has spoilt my birthday gift. Avoid these people, rise above it and buy from a proper company. They're not the actual Ticketmaster company."
Posted 1 year ago
"The website is very confusing and difficult to use. I eventually managed to book two tickets to a musical only to find that I couldn't redeem £80-worth of Ticketmaster Gift Vouchers. So I then had to make the bookings via a 20 min call using their 0844 no. @ 7p/min to be charged another £1.50 for the privilege on top of the 13% surcharges to the base theatre ticket prices. I'll never use them again and will ask friends to give us cash or a cheque rather than Ticketmaster gift vouchers."
Posted 3 years ago
"The worst website ever! Disgrace! Avoid if you can!"
Posted 4 years ago
"This is the worst site in the entire world. I have spent hours trying to buy tickets which show as being on sale but will not process and eventually when I rang the venue was told that the tickets were sold out since last July! There does not seem to be any human being employed by Ticketmaster."
Posted 4 years ago
"Where to start... terrible website that constantly needs to be refreshed, ridiculous handling fees that cannot be combined for several purchases... a grating experience all round"
Posted 4 years ago
"Shoutout to Ticketmaster AU for some amazing customer service including a personal call. Love your work."
Posted 5 years ago
"You guys have some FOUL customer service reps."
Posted 5 years ago
"Never getting an update that a concert date is changing is an example of bad customer service Ticketmaster. Very upset & annoyed"
Posted 5 years ago
"Ticketmaster's customer service is appalling!! Get your act together!"
Posted 5 years ago
Posted 5 years ago
"Ticketmaster I try and use ticketline all the way. Much better customer service and they don't charge you £50 a min to ring"
Posted 5 years ago
Ticketmaster is rated 2.06 based on 70 reviews

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