Ticketmaster Insights

Ticketmaster have a Customer Happiness Grade of B. Customers love their delivery and customer service and are happy with their refunds.

 

B
Happiness Grade
A-

Delivery - Fast

80.00%
Industry Average
" Easy to use and safe delivery. "
- Nigell Ratcliffe
" It gave me the option to have ticket delivery by post or print ticket. "
- Dominique Arancon
" Issue with delivery address for concert tickets. Ticketmaster acted immediately to resolve the issue, very happy with their service. "
- Anonymous
B-

Refunds - Average

66.67%
Industry Average
A-
86.96%
Industry Average
" A great site to find what you are looking for and very efficient reply service once you have made your purchase "
-
" Issue with delivery address for concert tickets. Ticketmaster acted immediately to resolve the issue, very happy with their service. "
- Anonymous
" Ticketmaster customer service is excellent. wish more ticket companies were like this. "
- Jess

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Alice, Customer Support