“Our representative James was pleasant enough but we were unhappy with the lack of resolve to our issue. As a long time fan and loyal BPM festival goer (purchasing 10 tickets for festivals in recent years) we had expectations of consumer satisfaction that were just not met.”
“We ordered tickets months in advance. They were only sent to us with days to spare before the event. This was doubly bad as we were leaving home 5 days before the event. So we only just got them in time, creating stress, and no opportunity to fix any problems that could occur. If we had left two days earlier we wouldn't have got them.
On a positive note, Victoria answered me promptly by email when I chased it up.”
“My tickets for the Wales Rally are not send yet aldo I warned your services by phone on 10/09 and by email on 18/09. Tickets bought on 22/05! That's more than 4mounths ago!! We are leaving for Wales the 1 of october!
No tickets yet at this date (23/09)!! Very poor service!
What to do when tickets are not arrived before friday 27/09??”
“Poor information regarding keeping your wrist band to get refunds after the event. Nothing on event website and nothing on the advance prepay drinks ticket email, ‘keep your wristband for any refunds’ just would have made the experience better for a first timer. Now I know but it’s cost me!!”