“Our representative James was pleasant enough but we were unhappy with the lack of resolve to our issue. As a long time fan and loyal BPM festival goer (purchasing 10 tickets for festivals in recent years) we had expectations of consumer satisfaction that were just not met.”
“We ordered tickets months in advance. They were only sent to us with days to spare before the event. This was doubly bad as we were leaving home 5 days before the event. So we only just got them in time, creating stress, and no opportunity to fix any problems that could occur. If we had left two days earlier we wouldn't have got them.
On a positive note, Victoria answered me promptly by email when I chased it up.”
“My tickets for the Wales Rally are not send yet aldo I warned your services by phone on 10/09 and by email on 18/09. Tickets bought on 22/05! That's more than 4mounths ago!! We are leaving for Wales the 1 of october!
No tickets yet at this date (23/09)!! Very poor service!
What to do when tickets are not arrived before friday 27/09??”
“I submitted an inquiry re: refunds, the person helping me did not read my inquiry correctly, sent me an email with next steps that were not a viable solution for my problem and then closed out the inquiry immediately (I know this because after their last communication to me I got a link to this very survey seconds later). Not cool – didn’t even wait to make sure you’d actually helped your customer!”
“I buy the tikets on the day 4 of september and still waiting for recive it 15 days after.
The only solution I have is to contact support 5 days before if I haven't receive it.
If you can't send it, why did you offer it?
“Unfortunately the show I had tickets for was cancelled and after being ignored by the venue your team took my case and gave me all the information and answers I needed to either have a full refund or the chance to go to the rescheduled event. Top marks to Victoria and Alex who took the initial call.”