“I was told I would have to pay £290 for a part to fix my car .. I thought this was a lot for the part .. I asked for part number I made enquiries and discovered it was the wrong part for the job .. it turned out the part I needed was £62.00 I was quoted £130 labour for the original wrong part yet I STILL paid £130 for the part which took less time”
“I have nothing but praise for stan McDonald at vauxhall Kimpton Road Luton, choosing our first disability car was daunting . Nothing was to much for him . He was polite , helpful and went out of his way to make sure I was happy with what I chose, eagerly await our new car 🙂keep up the excellent service . Would highly reccomend.”
“Thurlow Nunn - Wisbech branch - purchased a Ford Transit van for £12,000 just over 3 months ago - at first staff seemed fine - after three days of ownership I found the heater fan was faulty so left the van there - picked it up not fixed ( there was a 3 month warrantee given to me !!) being told at the time when the part is in they will call -had no call !! so two weeks later I called in to the branch - still waiting for parts will call you - been nice if they at least called with info ?? weeks go by again nothing no call - so in I go again no one can give me info so again checked they had my phone number - weeks go by my wife calls them they promise to look into it and phone - 3 months warrantee gone NUNN aftersales - no backup -”
“Be very very careful in dealing with TN Kings Lynn, I complained about an issue with the lights on a Peugeot 2008e that I had through motablity.
I brought it to their notice within 4 days of getting the car, only that long because I hadn't driven it at night before then.
They booked it in for an inspection, I took it to them, the service manager said he had driven an identical model at night without that issue and that they would contact Peugeot to see what could be done, but most importantly, he said it was not right!
I waited and waited, and got to the point where I sought to change the vehicle through Motability. I was told this would incur a charge as there was nothing wrong with the car.
I explained the issue with the lights and that TN were contacting Peugeot.
I contacted Peugeot UK and surprise surprise TN had never mentioned this to them, in fact TN said they had never even seen the vehicle since collection, even though Peugeot UK had all the correspondence relating o the inspection appointment.
So I had to pay to change the vehicle and have placed this matter with the Financial Ombudsman, who have just replied and said I basically never told TN about the issues with the lights, and that I had never been back to see them with the vehicle.
In fairness the lady on the Motability desk was lovely, she kept us updated at every step, surprisingly she isnt there anymore. She deserves to do well anywhere she works, sadly I think the remaining bit of honesty left the building with her.
If you do go there, then make sure you keep copies of absolutely everything, take pictures when you visit, and follow everything up with an email.
I have spoken to other people and I am not the first to experience this.”
“Have tried MULTIPLE times to contact Thurlow Nunn Great Yarmouth over two days but NO ONE has answered the phone in the service department, even when "first in the queue" it just continues to ring. Did once get spares who attempted to transfer me but that was a waste of time we even booked a call back service, asap, on line but no response within a couple of hours . We feel thoroughly lets down by the personal service to us as customers”
“Thurlow Nunn LUTON !!!!
The latest issue is that the car has been making a knocking sound coming from the front, I drove to a local garage to get this checked out as I was worried about driving my children around with it happening, I was told that both anti roll bar links at the front needed replacing and although this is usually a wear and tear item a car of this age and mileage should not have this issue, they advised me to contact Vauxhall as it should be covered due to the age of the car. I also had a local mechanic just check it over not telling him what I had already been told by the garage, he said the exact same thing this car is too new to have this issue.
I then called Vauxhall to book this in for a check over, the lady I spoke with was lovely and booked me in for 02.08 I did say I did not want to pay any charges as its under warranty and my local garage said they could resolve it for around £100, I am in a predicament now as I have 2 options, pay to have it done locally for £100 or drive it over to Luton and potentially get it fixed for free as its less than two years old. The lady advised that there could be a charge but that she would add notes to the file to ask someone to call first if its not something that was covered? I never had a call.
I made my way over to Luton for the appointment and the man I spoke with at the desk when checking in told me that there could well be a charge if its not something covered under warranty, I explained that I didn’t want to pay that jus for it to be looked at as I could just pay the £100 locally for it to be fixed rathe than paying £99 for it to just be looked at!
I asked to speak to a manager and wished I hadn’t to be honest, the service manager Chris came out and within 30 seconds of him speaking I just felt upset and annoyed, his demeaner was just awful, he was arrogant and condescending, maybe because I was female, he spoke to me so rudely in front of about 5 members of staff. All I wanted was a tiny amount of compassion and understanding of my situation and I got none whatsoever. I felt myself getting so annoying and im upset that I felt that way as I work in a customer facing role and would never ever speak to a customer In the way he was speaking to me, he was thrashing his arms around telling me that he was going to listen to the original call recording which I actually would like someone to do!
He said I just wanted him to waver the fee and that’s not what I was asking I just wanted some honesty in the situation, I asked him what would he do if he was me. I totally get that the garage needs to make money and cover the costs of their time, but not from customers who pay hundreds of pounds a month for a car with warranty to be told you could potentially be charged for just looking! Its not right, a car with warranty should not be charged regardless unless the fault its intentional!!”
“Absolutely shocking.
Bought the car (Showroom one as I liked it) November 2018 on finance snd three years later, paid the rest to buy it outright.
Serviced every year at Kimpton Road and MOT plus any work needed.
I have walked to my place of work for the last 5.5 years but my car has needed tyres… apparently, they perish if you don’t use your car much! 🤣🤣
When booking the service and MOT this year, slightly earlier than normal, I noticed that all the service charges from year 1 to 7 inc and from year 9 onwards were all in the £200s but 8th year (mine) was in the £300s. That’s quite spooky!
As I bought my car in November I have never needed the air con on until spring/summer. It has never worked properly but every time it got to November I’d forget to mention it.
Last year, I made a point of telling them that the air is not cold… and I don’t think it ever has been like I feel in friends’ cars and they looked at me like I was bonkers. I suppose it’s my fault for never mentioning it but they then said, in the patronising way that ‘experts’ do that I should get the gas refreshed every year. Well… that was in fact new to me but then wondered if it had a new gas ‘thing’ when I bought it. Paid the £20 and hoped for the best but feared the worst.
March was a little on the warm side… air con goes on, warm air comes out. My daughter got in and faffed around (she too has a Vauxhall) and stated that my air con is dog s**t.
Went through the summer with windows and sun roof open knowing that the hot weather wouldn’t last forever. And… here we are. I’m told that my bill for broken tracking rods, tyres and air con, service and mot (it failed) comes to just over£1200. I authorise this but get a phone call the next day saying that the price didn’t include the air compressor. So what was the £288 for? The labour! My bill is now over £1500…
Today. Car has been in 6 days. I ring them. Sales advisors are busy… I don’t want to buy one I need to speak to someone whose interest is in helping me get my car out of the workshop!
They ring back whilst I’m writing this. I can collect it but some pipe work needs doing!
I’ve given up. I’m collecting it and never taking my car anywhere near a Thurlow Nunn. Terrible service. I wouldn’t be surprised to find out they are all wfh!”
“Shocking and unprofessional!!
Vehicle was booked in for service and replacement/courtesy vehicle agreed weeks in advance.
Turned up in morning of service and no courtesy vehicle available?
Needed to go to work and so had no option but to cancel and keep my vehicle.”
“Disgusting. So, lights not working properly, went into Thurlow Nunn Kimpton Road in Luton.
Told, I would need to book it in for a 'diag' for £98. Just to diagnose the problem, not refundable, just to diagnose the problem. This doesn't include the work.
I used to be a mechanic MANY years ago, and it was my job, to diagnose and fix a problem.
We would not disgustingly, charge a customer for something they should be doing as part of their job to find and fix a problem.
I was going to purchase an electric Astra from Vauxhall. Now, absolutely no way, with this type of attitude toward its customers, it will be another brand of vehicle.
Didn't turn up for my appointment.
My advice, avoid Vauxhall.”
“I bought a new car 3 weeks ago and from the beginning there were problems. I reported it to Thurlownunn Luton also to Vauxhall customer services. Now Thurlownunn have turned their back telling me my contract is with Vauxhall and to deal directly with them not to ring Thurlownunn again.Great way to treat a customer that's just spent over £20,000 with them .The manager even threatened me with solicitors. Worse than having problems with the new car is with the way this man has treated me. He certainly needs more training in dealing with customers and needs to check his manners.I have reported him directly to Vauxhall.”
“PLEASE PLEASE DO NOT DEAL WITH THIS COMPANY . STAFF ARROGANT AND RUDE.WORST EXPERIENCE OF MY LIFE . WISH I HAD READ THE REVIEWS ON HERE BEFORE PARTING WITH MY HARD EARNED CASH”
“Thurlow Nunn Luton, service (mot department) I have a vehicle under the motability scheme, a lovely silver Astra estate. My car was due it's first mot in early August,I booked the car in July for collection and delivery on 5/7/22 only for the appointment being cancelled the day before because the driver was ill, a new appointment was then arranged for 29/7/22 again for collection and delivery between 8.00am and 12 ,rang on the 27/7/22 to verify appointment and was assured that the booking was viable. Come Fri 29/7/22 no sign of anyone coming to pickup car,contacted dealership at 11.50 to enquire when my car was being picked up, only to be told by the receptionist that the dealership had no Knowledge of the booking,and they would send a driver up soon, very vague. 2.00pm still no sign of driver contacted dealership again spoke to manager who said he would come personally up to our house and collect my car and get the mot required, which he duly did and returned to my drive vacuumed and car washed, thank you.”
“Thurlow Nunn staff are very roude and rough. I booked my car for leaky valve to investigate. They called me back and said you got got leaking valve and cost is £190 for just replacing valve stem or £100 for just saying leaking valve.
Went back to collect car and report. No mention of valve leaking on diagnostic report. When asked the guy was very rude and rough. Charged me £100 for nothing.
I will never go back to Thurlow Nunn Luton and don't recommend.”
“No parking at all. Total mess.
I asked on the reception for assistance on Motability advisor. The receptionist told me to wait. After a long while I asked if anyone can show me the model Vivaro ah the receptionist said yes he is coming. Next around 10-15 min no one came and I could see a few gentlemen chatting and having a great time arond the sales area.
I had to leave my wife in the car at the middle of the parking blocking several other customers cars. She called me to maneuver my car to make way for some one to leave.
I will never return to this place ever again.
Extremely bad service!!!”
