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Thomson Holidays Reviews

1.9 Rating 98 Reviews

20 %

of reviewers recommend Thomson Holidays

Company Reviews

1.9

Based on 98 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have traveled with tui for over 40yrs no more we were lied to from first day,we did have a fantastic holiday but that was down to hotel not tui,we didnt get room we had booked when checked in it was very late so ok as long as the room/bathroom is ok thats fine,we were in a single room with two single beds pushed together,bathroom had toilet shower was hose on wall no sink,sink was behind door in bedroom,went to rec next morning the lovely rec staff showed us another room said it was for none uk guests it was lovely nice room/bathroom/sea view, not what we booked however fab room we were happy, rep lied to us she said first room they didnt belong to tui big lie uk guest put in that room they went to rep she would not move them after a few days the hotel did,the rep did nothing but lie and tui u have lost a lot of customers and that was just one small hotel why lie to customers you going down the pan tui cannot understand how you think u can treat customers like you do and still oparate your can see you going into admiastration very soon. When going home it was a jet2 rep who told us about long delays and cancellations it had been going on all day our rep said no delays as we got on bus to go to airport another lie,tui rep outside airport said she new nothing of delays because she had been at airport all day delays were everywere that day even in uk lies lies more lies”

Posted 4 years ago

“Went to Dom Republic stayed in the Ocean El Faro, TUI advertised water sports ( hotel doesnt have licence) fish restaurant and BBQ restaurant advertised but not there,to top it all i complained on their website on return on the 12th July, advised they will respond in 28 days, so far after me chasing them now 3 times to be told again this is in hand!! 2 other couples who also complained about the same hotel a week later have had their follow ups and agreed compensation.. Bloody poor service, like a fool i have recently book next years holiday with them but considering cancelling.”

Posted 4 years ago

“Hotel Riu Monica Nerja 18 July- 25 July. All I can say about this hotel is WOW. Rooms, are lovely beds very comfortable and big. Staff friendly. Restaurant plenty of choice food is of high standard. Pool lovely, free pool towels plenty of beds even at 10 o’clock in the morning. Pool area very clean. Bar a little expensive. Entertainment ok. The but I have about the Riu is for me Bathroom towels are a bit small and not fluffy also would be tea and coffee in the rooms. This would make this hotel. Outside the hotel across the road are 5-6 restaurants-bars I can highly recommend. The ship, Ruskins, Only 5 minutes walk from town centre. Would I return to this hotel yes tomorrow.”

Posted 4 years ago

“Hotel was great but TUI were a joke. They sub-contracted our flights out to a company that provided an aircraft that was grounded as it taxi'd to take off with mechanical problems as the pilot said it was too dangerous to fly and then wanted NOTHING to do with it when the airline couldn't get us home. So use TUI if safety and return journeys are not a priority to you and your loved ones. Cross their eyes, doubt their T's and put U in a coffin.”

Posted 4 years ago

“We booked a 2 week holiday to Florida for 10 people. We booked a villa plus villa but on arrival the villa was dirty and needed a good clean. The outside area had empty glass beer bottles left round the pool and the tables ect had not been cleaned. The kitchen items were dirty so we had to wash them before use. We did complain and were offered another villa but on viewing it the size of it was only fit for 5 people and the area did not look safe so we had to stay where we were. We think thomsons should check all villas to make sure what we pay for is what we get.”

Posted 4 years ago

“While enjoying my family 2019 holiday we decided to book for the same location for our 2020 holiday prior to returning home. Returning home I contacted TUI to request they add the 'Thank You' discount of £150 to my booking only to be told this was not possible as I had already booked! £8,000 of holidays with TUI and they cannot/ will not add a 'Thank You' discount to my next holiday with them, maybe I should return to Jet2?”

Posted 4 years ago

“I made several complaints to Thomsons after booking a holiday with them to Morocco, AGADIR (RIU palace TIKIDA palace) in April 2019, only to find the manager of a 5 star hotel verbally swore at me and my daughter in front of my 3 year old grandson. But both companies believe it’s ok for this to happen and the manager has still kept led his job despite of this dangerous abusive man who’s not safe around women and children!!! I was so traumatised that I asked security and staff to call the police and they refused and laughed at me. I couldn’t wait to return home to uk. I have put a video on YouTube as I am so upset after paying thousands of pounds to be abused. Your not protected by TIU at all so be careful!!!”

Posted 4 years ago

“Jupiter hotel Bulgaria says 3 star but hotel a different part to it that is 2 star rooms r tiny air con didn’t work no cupboard space we had to pay to get moved to main building and don’t bother with breakfast it’s disgusting”

Posted 4 years ago

“You put deals on for cruises, why are there no deals that go out from Manchester air port, they go from all over the country, so why not Manchester”

Posted 4 years ago

“I regret that I have to award one star as it is totally undeserved! When holidays go right with TUI you may be ok but look out when things go wrong and be prepared to fight this outfit. October last - an expensive all inclusive holiday for a family of 5 - the two grandparents - the two adults and one child of eleven. Two apartments pre booked in March in one hotel in Gran Canaria. The day before the flight - oh dear - the hotel is overbooked so we have moved you (the grandparents) out to another hotel in the same resort but dont worry this is a better hotel and is Adults Only - and no extra charge. Thanks a lot TUI - the hotel is 500 meters away and the granddaughter cant visit there at all! Options given by TUI - take it or leave it - accept the new hotel or cancel your holiday.(But you can use your original hotels resources - that was something I suppose. Not impressed obviously but no choice but to go - with my wife and I walking the one kilometer return journey three times a day so that we could spend some time and eat with the family (TUI -note that is the purpose of a family holiday - and the exercise did us good and worked up an appetite! Good job we are fit and active pensioners!)) Whilst there my wife and I spotted another couple, in our 'new' hotel, also wearing two wristbands each - a bit of a clue - and exactly the same thing had happened to them - again with TUI and their family were in the hotel down the road as well ! My view was that TUI were negligent and uncaring and as such I complained formally when we returned to the UK. When they eventually replied they declined to pay any compensation so eventually (after discovering that ABTA are also a total waste of space) I issued county court proceedings against TUI. I did warn them, but as the lady from TUI later told me - most people 'dont bother going to court' even after they have sent in the formal letter before proceedings. TUI obviously have vast experience in dealing with complaints from dissatisfied customers! Court proceedings is a very simple process so dont be afraid because firms like this will almost always go for an out of court settlement if they are in the wrong. I recommend 'Which' Legal if you need a 'steer'. They are very helpful and I have the distinct feeling that they are no strangers when it comes to TUI. TUI did settle out of court, at the very last moment in my case, with a £900 plus costs payment. That will go nicely towards the next holiday which wont be with TUI”

Posted 4 years ago

“I regret that I have to award one star as it is totally undeserved! When holidays go right with TUI you may be ok but look out when things go wrong and be prepared to fight this outfit. October last - an expensive all inclusive holiday for a family of 5 - the two grandparents - the two adults and one child of eleven. Two apartments pre booked in March in one hotel in Gran Canaria. The day before the flight - oh dear - the hotel is overbooked so we have moved you (the grandparents) out to another hotel in the same resort but dont worry this is a better hotel and is Adults Only - and no extra charge. Thanks a lot TUI - the hotel is 500 meters away and the granddaughter cant visit there at all! Options given by TUI - take it or leave it - accept the new hotel or cancel your holiday.(But you can use your original hotels resources - that was something I suppose. Not impressed obviously but no choice but to go - with my wife and I walking the one kilometer return journey three times a day so that we could spend some time and eat with the family (TUI -note that is the purpose of a family holiday - and the exercise did us good and worked up an appetite! Good job we are fit and active pensioners!)) Whilst there my wife and I spotted another couple, in our 'new' hotel, also wearing two wristbands each - a bit of a clue - and exactly the same thing had happened to them - again with TUI and their family were in the hotel down the road as well ! My view was that TUI were negligent and uncaring and as such I complained formally when we returned to the UK. When they eventually replied they declined to pay any compensation so eventually (after discovering that ABTA are also a total waste of space) I issued county court proceedings against TUI. I did warn them, but as the lady from TUI later told me - most people 'dont bother going to court' even after they have sent in the formal letter before proceedings. TUI obviously have vast experience in dealing with complaints from dissatisfied customers! Court proceedings is a very simple process so dont be afraid because firms like this will almost always go for an out of court settlement if they are in the wrong. I recommend 'Which' Legal if you need a 'steer'. They are very helpful and I have the distinct feeling that they are no strangers when it comes to TUI. TUI did settle out of court, at the very last moment in my case, with a £900 plus costs payment. That will go nicely towards the next holiday which wont be with TUI”

Posted 4 years ago

“If you have an accident whilst on a TUI holiday do not expect any assistance from the TUI reps in your resort. We cut short our holiday after having an accident getting out of the minibus provided by TUI from the airport on day one, was cleared to fly after five days and not once did a rep make contact to find out if there was anything they could do. Would not assist in arranging assistance at the airport, their reason being “we don’t have a flight today so there won’t be a rep at the airport, you will have to arrange it yourself when you get there”. Everything was too much trouble for them. After Travel Customer Service back in the UK has been just as terrible. When they received the complaint, they not me, decided to send it to their legal team, which they rejected and now They refuse to respond to any of the issues mentioned in my complaint as according to them it’s been dealt with by the legal team, which in fact all they did was reject a claim they instigated. They are disgusting and have no idea what customer care is.”

Posted 4 years ago

“Changed flights costing £120 in connections. Refused to respond to emails for 7 weeks despite numerous emails promising a response in 70 hours. Never again!!!!!”

Posted 4 years ago

“Had personal family problem whilst staying at kerkrya hotel Thomson staff made it worse sneaking my sons children into car after his wife accused wrongly of wrongdoing would never ever book Thomson again totally unprofessional staff”

Posted 4 years ago

“I would giver zero if i could, spent 6k on a holiday in october just to tenerife and was atrocious riddled with cockroaches, in cupboards, fridge, drawers prob on my kids in night, a seawge leak on grounds, my young child getting head injury due to unsafe equipment rep vile didnt care, i complained to tui who said im the only one complaining which is a lie judging by trip.asvisor reviews, also went through abta offered no compensation at all for the worst most un safe holiday ever i will never ever use again and continue to warn people of this rip off merchant.”

Posted 4 years ago

“Group Payment Balance: I contacted the travel agent at Sunderland to make a final payment, the person entered my bank details incorrectly, no apologies given. A agent extended the payment date, but this lead to further delay due to TUI bank not releasing the money for a repayment. I complained, no apologies from management only from Natalie who was professional through out the process. Management give the group a lounge payment but this was after I said I'll be taking this further. We was grateful for the package, but a apologies and a better way of working would be enough for me as we were planning our wedding in Jamaica via TUI. Hotel at RUI Ocho Rios Jamaica : [ ] refrigerator is noisy, no maintenance came to the room at any point throughout the day if complaint . [ ] front desk know we was getting married at the hotel and we were give two signal beds . [ ] broken wardrobe, doors not on the runner [ ] Wedding planner did not inform us she will not be delivering our wedding [ ] The wedding planner sent a email Perior to our arrivals , with a date of 12th April at 10am, we arrived to the appointment but she forgot about the appointment. No Aologues by wedding planner [ ] A hand over was taken place while we were there. We was told a email will be sent regarding to the change of appointment, no email received. [ ] The door key lock was not working on the second day of our arrival, multiple times throughout the day we had to reboot the keys at reception. No maintenance came to the room at any point throughout the day. [ ] On the second day of arrival, I asked for sanitary bags for the room at the front desk. 3rd day in, no bags in the room. [ ] There is hair and cobwebs in the room.. [ ] We receive a call to find out about our stay at the hotel on the 13th April, by Charry. I express by views about the two beds in the and was told to speak to the wedding planner, but documentation states, this is done by reception. [ ] Poor WIFI [ ] Entertainment poor”

Posted 4 years ago

“Terrible do not give your hard earned money to this arrogant company avoid like the plague”

Posted 5 years ago

“We booked our wedding package in August 2018 for the following July in Cyprus. We were sold this with a wedding planner allocated to us from day one that would be there to advise and support us in making decisions for our wedding day. We did receive an email with prices for suppliers that must be used at the hotel we had chosen as no outside suppliers were allowed in the hotel complex!! No names were given just what you want and pictures, so you are unable to research anything about the person or company who they have decided is suitable for your special day. From that point we have not had any correspondence from the wedding team so i emailed them to ask a few questions, it took 10 days for them to reply and they only answered one of my questions claiming they are moving offices and advised to contact the shop that I booked at. I did this to be told it is practice with tui wedding team n Cyprus not to start working on the wedding until 90 days before! This is a total contradiction to what I was sold and very disappointing. The shop told me unless you have special requirements this is how it works and I should contact the shop who will email or telephone the wedding team on my behalf. So 4 months before i an due to fly to Cyprus for our wedding nothing has been arranged so i have canceled and booked everything elsewhere. Due to me canceling the wedding package part we lost the £250 deposit we had paid plus had to pay another £120 extra off of our holiday deposit. Please bride to be do not use TUI the prices they charge once you have signed on the dotted line are over inflated and you can not change to the suppliers you want as this is not allowed in most tui hotels in Cyprus but you don't find this out until you have paid your deposit and the wedding has been confirmed. Warning to all brides if you join some of the online sites regarding a Cyprus wedding the stories about what other brides have said about the Tui and their wedding experiences you will not even consider using them. I will continue to warn brides to be as the experience we have received has put a large dampener on our upcoming wedding as we haven't been able to get excited or plan until now.”

Posted 5 years ago

“We booked our wedding package in August 2018 for the following July in Cyprus. We were sold this with a wedding planner allocated to us from day one that would be there to advise and support us in making decisions for our wedding day. We did receive an email with prices for suppliers that must be used at the hotel we had chosen as no outside suppliers were allowed in the hotel complex!! No names were given just what you want and pictures, so you are unable to research anything about the person or company who they have decided is suitable for your special day. From that point we have not had any correspondence from the wedding team so i emailed them to ask a few questions, it took 10 days for them to reply and they only answered one of my questions claiming they are moving offices and advised to contact the shop that I booked at. I did this to be told it is practice with tui wedding team n Cyprus not to start working on the wedding until 90 days before! This is a total contradiction to what I was sold and very disappointing. The shop told me unless you have special requirements this is how it works and I should contact the shop who will email or telephone the wedding team on my behalf. So 4 months before i an due to fly to Cyprus for our wedding nothing has been arranged so i have canceled and booked everything elsewhere. Due to me canceling the wedding package part we lost the £250 deposit we had paid plus had to pay another £120 extra off of our holiday deposit. Please bride to be do not use TUI the prices they charge once you have signed on the dotted line are over inflated and you can not change to the suppliers you want as this is not allowed in most tui hotels in Cyprus but you don't find this out until you have paid your deposit and the wedding has been confirmed. Warning to all brides if you join some of the online sites regarding a Cyprus wedding the stories about what other brides have said about the Tui and their wedding experiences you will not even consider using them. I will continue to warn brides to be as the experience we have received has put a large dampener on our upcoming wedding as we haven't been able to get excited or plan until now.”

Posted 5 years ago

“Been on many fully inclusive holidays with no complaints. Tui does not care about their customers. We had many problems in our hotel and complained to the tui rep who acknowledge the hotel was well below par and was sick of receiving complaints about it. His manager did nothing about it. Write to tui when I got home and got no reply. Their current advert on tv “putting you in the middle” is a joke. My advice book with someone elsemargaret”

Posted 5 years ago

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Thomson Holidays is rated 1.9 based on 98 reviews