Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.37

1.4 Rating 567 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 567 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 21%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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01473 695235

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Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

103

Anonymous

Anonymous // 01/01/2019

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“I purchased a packet of Shirley tomato seeds and them a month ago in a heated propagator. Not one seed has germinated. These seeds are not cheap”

Helpful Report

Posted 2 days ago

“I tried to canceal the review on here .With thomas morgan. That got hold of me. And explained they can not ship out of uk. They said it was on web site . Which i did not see. However they handled everything . And explained everything . I apreciate how fast they took care of my concerns”

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Posted 2 weeks ago

“I just ordered from Thomas morgan. Was supposed to be a special . paid for my order.Now it said it was cancealed. Still cant reach them . Why run these specials .If you cant keep your word”

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Posted 3 weeks ago

“I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!!”

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Posted 1 month ago

“Deliveries delayed and stock not arriving as expected.”

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Posted 5 months ago

“i really would give no stars as Thompson-Morgan are so unhelpful ...no help on the phone at all and not even suggestions for an ordering problem I had. what has happened to this company who were great a few years ago?”

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Posted 6 months ago

“Included in my order was 100 tulip bulbs. On arrival half were rotted and almost the other half pitted or damaged. I could hold the number of good bulbs in one hand. The rest of the order~ Allium and Crocus bulbs were fine. I contacted Thompson and Morgan and sent them photographs and within hours received an email to the effect that they were reimbursing me the cost of the tulip bulbs. I have therefore no issues with their customer service but I would have preferred to have received good quality tulip bulbs in the first place.”

Helpful Report

Posted 7 months ago

“Ordered a pack of perennial mini plugs. On arrival the pack was squashed and the majority of plants destroyed. Contacted Customer Care and they arranged for another pack to be despatched. Received yesterday and although better than the first, many of the plants had rotted stems. I am now giving up but will not use them again. The photographs of the plants for sale are misleading and nothing like the plants received”

Helpful Report

Posted 7 months ago

“I have already put a review in I won’t go into details again . Only to say never ever buy from T&M again been stitched up again . My poor wedding plants they sent the wrong ones .”

Helpful Report

Posted 7 months ago

“The plants i ordered can looking very sick but I bought them back to life. The we’re Elephant Fuchsias . I bought them in pink for a garden wedding . The theme was pink. But they sent the wrong plants that didn’t even look like Fuchsias. Never going to buy from T&M again . Not the first time I’ve had to complain . I have spent a lot of money with them . I did get an apology and my money back but that’s not good enough , they should double check that the plants are what you ordered. Spoiled my display 😢”

Helpful Report

Posted 7 months ago

“Never received my order or a full refund. Apparently they take orders they don’t have stock of, and they don’t refund postage. Feels like a scam to me.”

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Posted 8 months ago

“We have bought Geranium Best Red for several years and all have been good. However this year they have been very poor, different colour flowers and flower heads very poor. After many years it now seems time for a change.”

Helpful Report

Posted 8 months ago

“I ordered 2 fuschia hanging baskets on 5 July and after 2 phone calls was advised it was on its way. I received them on 22 July. It was full of dead flowers on the soil, and so many seed pods that I spent half an hour deadheading them. Their marketing is fantastic but the end product and waiting time will stop me buying again and I have a large garden to fill. Their loss.”

Helpful Report

Posted 8 months ago

“The despatch durations on each product mean absolutely nothing…I ordered loads of plants on a 24hr despatch as I had a project to complete, 10 days later I’m still waiting. They’ve missed items off orders despatched and so far have refunded one on ‘good faith’ I’ve another plant missed so we’ll see how they respond to that. The quality of the later plants have not been great…had the first few been this poor I wouldn’t have ordered more but I was ordering lots in a short space of time.”

Helpful Report

Posted 9 months ago

“I ordered2 of a trio of alstroemeria plants. Both contained badly plants including dry stems with no leaves on. As there were no loose leaves in the packaging I can only assume they were not there when packed. In both sets it was item A damaged. To produce the desired effect all three plants would be needed. In the past I have ordered several times with T&M but this time they have fallen far short of my expectations so doubt whether I shall order from them again”

Helpful Report

Posted 9 months ago

“Purchased plants with the same name of a family member who has recently passed as a gift for family members. The original dispatch time was 72 hours, after 5 days or so of hearing nothing I contacted them to be told the plants would be sent out that week. After 14 days had passed, I got back in touch to enquire as to their whereabouts and to ask to change the delivery address as I would be away. They then got back to say the plants were being picked now so they couldn’t refund or change the delivery address. Plants arrived while we were away and the courier was told to drop them off in a safe spot via ring doorbell. A family member popped in that evening to check on them. 1 of the plants was broken and the others are pretty sad looking for plants that cost £53.99 each (would not usually spend so much if it wasn’t for sentimental reasons). We’ve returned and found out the plants are not even those that we ordered, they’ve been substituted for another variety. They’ve currently said we will have to pay to return the plants. Chose to shop here due to the big name and thinking they were a reputable company but will avoid like the plague in future.”

Helpful Report

Posted 9 months ago

“I recently ordered a “Climbing Iceberg” rose plant from Thompson & Morgan. What was delivered was a shrub rose labelled “Schneewittchen”. When I queried this with the Customer Care Team, Katerina replied claiming that this was the same thing, “just with its Latin name.” It is obviously not Latin. I checked and found that “Schneewittchen” is the German name for “Iceberg”. However, what I had been sent was a shrub rose, labelled as growing to a height of 120 cm, rather than the climbing rose, with a height of 3 metres, that I had ordered. “Iceberg” comes in both climbing and shrub forms. I replied to Katerina enclosing a photo of the label and a link to what I ordered on their website, pointing out that “Iceberg” and “Climbing Iceberg” are two different varieties, and what they had sent was not what I ordered. I asked them to send me what I ordered or refund my money. I received no reply after five days, so I wrote again. I then got a reply from Thomas claiming that what they sent is what I ordered, even though I had pointed out quite clearly that it is not, and telling me that if I want a refund I will have to return it at my own expense. It is bad enough that a long-established horticultural firm like Thompson & Morgan apparently don’t know the difference between a climbing rose and a shrub rose, especially a well-known variety such as “Iceberg” which holds the RHS Award of Garden Merit, but when this is pointed out to them, to treat the customer like an idiot and basically lie to me is totally unacceptable, appalling and abysmal customer service.”

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Posted 9 months ago

“Received my order today hanging baskets 2x plants look OK but disappointed that they are in cheap plastic pots still waiting for the rest of my order apparently delayed 🙃 this is my first order and have just read reviews and not good .”

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Posted 10 months ago

“0 stars!!! greedy company sending dead and dying plants in damaged packaging with bent pots. asked for refund and they send another dead plant. Happened twice. asked again for refund and they've informed me they'll send a replacement again. I don't want more dead plants. I just want my money back. Do not use this company!”

Helpful Report

Posted 10 months ago

“I paid for sweet corn 'pot of gold', x15 garden ready plants - more like, 'garden ready for the compost heap. Thompson and Morgan in the past was a company that sold quality plants. My plant s arrived decapitated as they had been carefully bounced in the delivery box. Hard to say if it was a poor packaging design, or the delivery handling. Good money for old rope. What a rubbish company to deal with.”

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Posted 10 months ago

Thompson-Morgan is rated 1.4 based on 567 reviews