4.61 Rating 31 Reviews
90% of reviewers recommend
542 Review Views (past 24 hours)
10PM - 12AM
46 Review Views
12AM - 2AM
18 Review Views
2AM - 4AM
43 Review Views
4AM - 6AM
38 Review Views
6AM - 8AM
44 Review Views
8AM - 10AM
85 Review Views
1 New Reviews Written
10AM - 12PM
38 Review Views
12PM - 2PM
40 Review Views
2PM - 4PM
61 Review Views
4PM - 6PM
46 Review Views
6PM - 8PM
43 Review Views
8PM - 10PM
40 Review Views
Visit Website



12 Queens Lane,

Are you a business owner?
See Business Solutions

Write Your review

Tell us how made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
average delivery time
Over 7 Days
on-time delivery
Greater than 86%
accurate and undamaged orders
Customer Service
communication channels
"Thank you I’m so happy with my sofas ordered Friday here Monday morning my lounge looks fab highly recommended"
Posted 12 hours ago
Are you Gain access to your dashboard so you can reply to this review. Free Access
"I placed an order 22nd October and made payment in full via bank transfer, once confirming that i would received delivery of my sofas 1st November (as if not then i would have needed to look elsewhere due to the urgency) in which this was confirmed. I sent several emails leading up to 1st Nov and confirmed again that delivery was still going ahead. I then called the afternoon 1st November after no driver had shown up, to be told my sofa was actually out of stock - much to my annoyance as i was now £700 down and without any sofas, therefore requested to cancel and an immediate refund to be processed so i could look elsewhere. After several calls, emails, and facebook messages were ignored i was advised i would receive a refund in 14 days (may i add the attitude of the staff on facebook was horrendous, see photos) however by 21st Nov i hadn't received my refund, and hadn't heard back from Josh the manager as promised for 3 weeks. I eventually received a response from Josh 30th November apologising for his poorly trained staff and that i had infact now waited a month for a refund or response. Again, i was promised a refund a week later and received nothing, complained again, was told another date, guess what next? No refund. It wasnt until 30th November when i finally received the funds in my account. So unless you would like to be left out of pocket, without sofas, and a case opened with trading standards - i would NOT recommend booking and read the honest reviews on trustpilot for customers in my shoes."
Posted 7 months ago
"Very impressed with the service and price however a couple of bad points : The sofa is SLIGHTLY different to the one we wanted, no complaints as we do love it but should be exactly the same design as first chosen. Also meant to have a matching footstool but not arrived yet and had the email saying our order is complete. Where's the footstool..."
Posted 9 months ago
"Excellent service, i ordered a product on monday, was delivered this morning. Can't fault there service. I ordered in store and the girl was lovely"
Posted 10 months ago
"I placed an order for a lovely sofa, it took 4 weeks to arrive. It is very good quality and makes my living room look lovely. I was pleased to see i could pay monthly, as it meant i could get the sofa i wanted without having to spend everything upfront"
Posted 10 months ago
"Ordered my furniture last week, fast next day delivery. Ordered at 11am was delivered by 9.30am the next morning. Would order again"
Posted 10 months ago
"Thank you for my new sofas, they look very nice and are good quality"
Posted 10 months ago
"Thank you very much sofa is beautiful and id like to thank your delivery boys they were totally awsome couldnt foi big sofa in but they were not deterred and mananaged to get it in the back way thank you boys and thank you for sofas way beyond what i expected xxx"
Posted 10 months ago
"My maddison corner sofa came this morning and it looks lovely, was a slight mix up with the colour i ordered but was quickly resolved and the sofa is lovely"
Posted 10 months ago
"I love my new bed, looks amazing thank you. I'll be back for a sofa"
Posted 10 months ago
"Had a sofa delivered from these guys the other week, sofa came very quickly and i was very happy with the service, the lady in the office was very helpful and even made amends to my order for me after i left the store. Would buy again and will be back for a mattresses in a few months time, when i have saved the money"
Posted 10 months ago
"Very poor customer service after 3 weeks I finally got a sofa not original one i did get a free footstool still waiting on my foot stools delivery"
Posted 10 months ago
"Not happy with after sales. Still waiting for the chair to be repaired, after 2 weeks . It has just been picked up. Very pleased customer."
Posted 10 months ago
"The sofas were better than I expected and are a lovely addition to my living room. Would recommend x"
Posted 10 months ago
"Had a bed delivered the other day, nice bed, nice mattress, finally had a good nights sleep."
Posted 10 months ago
"Had my sofa delivered last week, both drivers were very helpful and even helped remove my old sofa for me as i was struggling to get it out. The quality of the furniture is excellent and the price was good value for money. I will be returning for a bed in the near future."
Posted 10 months ago
"After having a minor issue i have to say the owner Josh has been so professional and it will not stop us using the retailer again for new sofas, good choice excellent delivery and prompt"
Posted 11 months ago
"Amazing, very helpful, polite, can’t fault them in anyway! Super super fast delivery xx"
Posted 11 months ago
"Josh and the team were more than helpful during our recent purchase, even after changing our order last minute! Very happy with our purchase and would 100% shop with Think Comfy again. Thank you!"
Posted 1 year ago
"All set up by drivers with next day delivery, great quality �"
Posted 1 year ago is rated 4.61 based on 31 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Create Free Account Now

Fill the details below & get instant access