ThinkComfy.co.uk Reviews

4.61 Rating 31 Reviews
90 %
of reviewers recommend ThinkComfy.co.uk
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
average delivery time
Over 7 Days
on-time delivery
Greater than 86%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone
Read ThinkComfy.co.uk Reviews
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Phone:

01352390123

Email:

hello@thinkcomfy.co.uk

Location:

12 Queens Lane,

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Thank you I’m so happy with my sofas ordered Friday here Monday morning my lounge looks fab highly recommended
Helpful Report
Posted 4 months ago
I placed an order 22nd October and made payment in full via bank transfer, once confirming that i would received delivery of my sofas 1st November (as if not then i would have needed to look elsewhere due to the urgency) in which this was confirmed. I sent several emails leading up to 1st Nov and confirmed again that delivery was still going ahead. I then called the afternoon 1st November after no driver had shown up, to be told my sofa was actually out of stock - much to my annoyance as i was now £700 down and without any sofas, therefore requested to cancel and an immediate refund to be processed so i could look elsewhere. After several calls, emails, and facebook messages were ignored i was advised i would receive a refund in 14 days (may i add the attitude of the staff on facebook was horrendous, see photos) however by 21st Nov i hadn't received my refund, and hadn't heard back from Josh the manager as promised for 3 weeks. I eventually received a response from Josh 30th November apologising for his poorly trained staff and that i had infact now waited a month for a refund or response. Again, i was promised a refund a week later and received nothing, complained again, was told another date, guess what next? No refund. It wasnt until 30th November when i finally received the funds in my account. So unless you would like to be left out of pocket, without sofas, and a case opened with trading standards - i would NOT recommend booking and read the honest reviews on trustpilot for customers in my shoes.
1 Helpful Report
Posted 11 months ago
Very impressed with the service and price however a couple of bad points : The sofa is SLIGHTLY different to the one we wanted, no complaints as we do love it but should be exactly the same design as first chosen. Also meant to have a matching footstool but not arrived yet and had the email saying our order is complete. Where's the footstool...
1 Helpful Report
Posted 1 year ago
Excellent service, i ordered a product on monday, was delivered this morning. Can't fault there service. I ordered in store and the girl was lovely
1 Helpful Report
Posted 1 year ago
I placed an order for a lovely sofa, it took 4 weeks to arrive. It is very good quality and makes my living room look lovely. I was pleased to see i could pay monthly, as it meant i could get the sofa i wanted without having to spend everything upfront
Helpful Report
Posted 1 year ago
Ordered my furniture last week, fast next day delivery. Ordered at 11am was delivered by 9.30am the next morning. Would order again
1 Helpful Report
Posted 1 year ago
Thank you for my new sofas, they look very nice and are good quality
Helpful Report
Posted 1 year ago
Thank you very much sofa is beautiful and id like to thank your delivery boys they were totally awsome couldnt foi big sofa in but they were not deterred and mananaged to get it in the back way thank you boys and thank you for sofas way beyond what i expected xxx
2 Helpful Report
Posted 1 year ago
My maddison corner sofa came this morning and it looks lovely, was a slight mix up with the colour i ordered but was quickly resolved and the sofa is lovely
1 Helpful Report
Posted 1 year ago
I love my new bed, looks amazing thank you. I'll be back for a sofa
Helpful Report
Posted 1 year ago
Had a sofa delivered from these guys the other week, sofa came very quickly and i was very happy with the service, the lady in the office was very helpful and even made amends to my order for me after i left the store. Would buy again and will be back for a mattresses in a few months time, when i have saved the money
1 Helpful Report
Posted 1 year ago
Very poor customer service after 3 weeks I finally got a sofa not original one i did get a free footstool still waiting on my foot stools delivery
2 Helpful Report
Posted 1 year ago
Not happy with after sales. Still waiting for the chair to be repaired, after 2 weeks . It has just been picked up. Very pleased customer.
2 Helpful Report
Posted 1 year ago
The sofas were better than I expected and are a lovely addition to my living room. Would recommend x
Helpful Report
Posted 1 year ago
Had a bed delivered the other day, nice bed, nice mattress, finally had a good nights sleep.
Helpful Report
Posted 1 year ago
Had my sofa delivered last week, both drivers were very helpful and even helped remove my old sofa for me as i was struggling to get it out. The quality of the furniture is excellent and the price was good value for money. I will be returning for a bed in the near future.
1 Helpful Report
Posted 1 year ago
After having a minor issue i have to say the owner Josh has been so professional and it will not stop us using the retailer again for new sofas, good choice excellent delivery and prompt
Helpful Report
Posted 1 year ago
Amazing, very helpful, polite, can’t fault them in anyway! Super super fast delivery xx
Helpful Report
Posted 1 year ago
Josh and the team were more than helpful during our recent purchase, even after changing our order last minute! Very happy with our purchase and would 100% shop with Think Comfy again. Thank you!
1 Helpful Report
Posted 1 year ago
All set up by drivers with next day delivery, great quality �
Helpful Report
Posted 1 year ago
ThinkComfy.co.uk is rated 4.61 based on 31 reviews