“Our parcel was lost in transit just before Christmas. I had contact from 3 company members all of which were so helpful. They offered all options including a replacement with no guarentee it would arrive before Christmas ....well they arranged a special overnight delivery at no expense and we received it on Christmas Eve so I would highly recommend this family business to anyone and once again thank them for a fantastic service.”
“I have had a POSITIVE experience with this company. The first microwave arrived on time with online courier updates but the item was damaged in 2 places presumably in transit. (They must throw the boxes around to get this sort of damage or be dropped from a height.) However on contacting the company promtly and providing photos. I was refunded the same day and re-purchased. Perhaps extra FRAGILE labels on box would remind handlers that they could damage contents if dropped. It is such a waste to have a new piece of equipment rendered unsaleable and consigned to the tip because of insufficient packing and careless handling, and from other comments this does not appear to be an isolated case.
The second microwave arrived on time and all was in OK.
I cannot comment on future service if I have a problem during guarantee period.
So well done Kayleigh and the team.”