“The 99L item was considerably bigger than what's mentioned in the description (Width and Depth), initiated the return process, and was advised that i'd have to pay for postage myself (£49) which is almost half of the price of the item at the time, as they don't collect items. Luckily, Amazon is looking to refund the postage amount. Just feel fortunate that Amazon was in the middle, otherwise i'd have to take the loss. Horrible experience, I'll definitely pay mroe attention to refund policies after this event, thanks for the learning opportunity i guess...”
“I have bought an induction Hob as packed in 5 days before guarantee runs out, they send would refund, after a week I am still waiting for refund, I don’t have pay pal, so say they can’t refund, they can’t send telephone number, EBay say they have my bank details, I asked for them to send a cheque, I have photoed my email address and sent that which they asked for, Kayleigh has sent 5 emails do knows the situation, as the other emails are by different people. I am getting two emails a day with no refund yet. I have noticed on remarks that somebody else has had no luck with a.refund. My email is at the bottom again as requested, on emails trying to get a refund back. They said they don’t have that job anymore.”
“Ordered a wine cooler. Company said nobody was home when it was delivered. Amazon state the item is lost! Which one is it? I have requested a refund 3 times now but to no avail.
Looks like I’ll have to go down the legal route.”
“Drivers very unhelpful , I asked if they could explain how to change door , no !! I am 80yrs and invalided , I got no help customer exp and help non existant”
“Worse experience I have ever had
Freezer arrived in a shocking state one leg support missing wires or cables split and showing inside it looks as it had been a return at some point it says that the company is a reseller so not sure where stock comes from but I wouldn’t buy stay well clear I had to take two days off work to wait for a return which I don’t get paid for I’m well out of pocket beeare”
“Total disgrace I bought a counter top fridge so I had more fridge capacity for Xmas I ordered it on 15th Dec and was told delivery would be by xmas eve at the latest.(the courier has had it since the 16th). It is now the 29th Dec and I still don't have it.I emailed them explaining that now xmas was passed it was not needed now as they had not delivered when they were supposed to and I've been told that I will only receive a refund 130 pounds when they receive it back from the courier and its been checked over.Today I've received an email from amazon saying the item is probably lost ,so what on earth is going to happen about my money .Why should I have to wait until they get it back when I never received it in the 1st place .Total con of a company I can't afford to lose over 100 pound and wish I had never parted with my money to them.Anyone thinking of using this company please think again and use a reputable company .”
“I purchased a cookology wine cooler in sept 20 which I did not plug in till December I noticed it was not cold enough so went through the instructions again , I sent an email to cookology who have never replied I then called them and was told To go back to supplier which I did and was told to check various things which I did , when I got back in touch I was told it was out of warranty umm it’s only July not sept still battling them been to trading standards , as the goods have never worked as described I should expect a repair and if not possible a replacement so let’s wait and see will keep you posted. Sheila Flintoft”
“DO NOT BUY from this company, they are complete and utter con artists! If I could give Zero stars I would!
I bought a ‘recirculating cookology downdraft extractor fan with extra carbon filter’ only to find out that it doesn’t recirculate at all, after 4 weeks of chasing and hardly any response I was told to ‘block the hole with a sponge’… or ‘let the grease circulate in the cupboard underneath in your new kitchen’
I would avoid using this company at all costs, I now have to replace the item at my own cost as well as buy a new breakfast bar worktop. I hope that no one uses this unprofessional company and suffers the same money loss and time waste I have!
No wonder even the good reviews are about taking back faulty goods!”
“Item not arrived for over 2 weeks. Contacted them and was told it would arrive in the next few days. Still nothing, contacted agin and told it had been delivered a week ago. I had to call the delivery depot myself to arrange a redelivery. Don't buy from here.”
“After 17 months the wine cooler purchased from them packed up. As it was outside the guarantee I called a technician and he said that I needed spare parts and that his company could not find them anywhere. I contacted The WrightBuy, the Amazon seller, but It is impossible to get service from them, they just dismissed me as item not under guarantee any longer; they do not provide service, repairs or spare parts and when I asked where I could get spare parts they were unable to provide a contact number of a supplier for these. All they were worried about was that I might ask for compensation. Avoid them if you can!”
“The reviews on trustpilot must be fake...
First time to purchase, was offered 1st January as a delivery date, sat at home the whole day waiting for nothing. I tried tracking the delivery, the courier's website showed no update. I then tried to contact Wrightbuy both by livechat and phone, I stayed on the phone for more than 3 hours and finally gave up as no one picked up the phone, how bizarre even where it's very busy. First time to buy but will certainly be the last... Still waiting for dishwasher to show up, The Wrightbuy haven't even bothered with sending me an update, disgusting service. Thanks the Wrightbuy for ruining my 1st January, I'm sure your staff enjoyed theirs, they didn't even pick up the phone... Do not buy from them, avoid the stress...”
“First time to purchase, was offered 1st January as a delivery date, sat at home the whole day waiting for nothing. I tried tracking the delivery, the courier's website showed no update. I then tried to contact Wrightbuy both by livechat and phone, I stayed on the phone for more than 3 hours and finally gave up as no one picked up the phone, how bizarre even where it's very busy. First time to buy but will certainly be the last... Still waiting for dishwasher to show up, The Wrightbuy haven't even bothered with sending me an update, disgusting service. Thanks the Wrightbuy for ruining my 1st January, I'm sure your staff enjoyed theirs, they didn't even pick up the phone...”
“Our parcel was lost in transit just before Christmas. I had contact from 3 company members all of which were so helpful. They offered all options including a replacement with no guarentee it would arrive before Christmas ....well they arranged a special overnight delivery at no expense and we received it on Christmas Eve so I would highly recommend this family business to anyone and once again thank them for a fantastic service.”
“I have had a POSITIVE experience with this company. The first microwave arrived on time with online courier updates but the item was damaged in 2 places presumably in transit. (They must throw the boxes around to get this sort of damage or be dropped from a height.) However on contacting the company promtly and providing photos. I was refunded the same day and re-purchased. Perhaps extra FRAGILE labels on box would remind handlers that they could damage contents if dropped. It is such a waste to have a new piece of equipment rendered unsaleable and consigned to the tip because of insufficient packing and careless handling, and from other comments this does not appear to be an isolated case.
The second microwave arrived on time and all was in OK.
I cannot comment on future service if I have a problem during guarantee period.
So well done Kayleigh and the team.”
“Cannot agree more with the other reviews. I ordered a hot tap and a part is missing. They provided me with a contact number of the vendor for me to spend the best part of an hour on the phone to get a part sent out. Still waiting for the part and the vendor does not want to do nothing about it. Definitely the 'Wrong' buy!! Avoid at all costs!”
“Ordered a cooker hood which arrived damaged. Company terrible as refusing to replace the chipped glass. Shocking customer service. Avoid at all costs”
“Firstly - The Retro Cookology fridge was bought on Amazon back in January for £169.00, but after countless text from their couriers saying they were going to arrive between 7am and 5pm on a specific date I had to cancel the product.
I rebought the product from thewrightbuy.co.uk in April for £199. The courier was meant call half an hour before arrival, nope, they arrived at my arena without and notification. The Fridge had a dent in the front door and then there were two feet missing from the rear of the fridge, I don't know if this was affecting the fridge/freezer, but the sound has a very hollow loud ringing to it.
On the day of arrival, I contacted the thewrightbuy both by email and telephone. Now 48hours later, still no contact. Avoid this company at all cost, they have no regard for their customers.”
“They sold a dangerous gas hob - didn't offer to repair it - appalling customer service -
I ordered a gas hob (and paid for installation). Within a month the hob was leaking and the gas engineer (I paid for the gas engineer's visit for the checks) shut the gas supply off as he deemed the hob extremenly dangerous. I then asked for WrightBuy to repair it as I didn't want to order a new hob and pay for installation again (close to £130), and it states clearly in their terms and conditions that they offer a repair first and will send replacement only if it cannot be repaired. Customer services then said those terms and conditions are not valid for their own brand although it doesnt state that in their terms and conditions (clearly a poor brand!!). They said they cannot even send anyone to repair it! I asked them to refund my repair costs or installation costs (in case of a new hob) . Customer services initially said they will look into it, and a day later, they said they cannot do anything. They then said I wouldn't have to return it as it is faulty. Then a day later, customer services emailed me and asked me to pack everything in the original boxes and be available for them to collect it from me on a week day before they can order a refund. After a lot of back and forth, they agreed to refund the money. Again, nothing in my account. 5 days later, I had to chase them again and finally they offered a refund. I have wasted hours and hours on them. And I spent on the gas engineer's visit to check the leak and also for a new gas hob installation (for the second time)
Lesson learnt - never even buy anything from thewrightbuy. The worst customer service ever. The most inconsistent messages received from them. Each person says a different thing every time.
I am going to make sure to spread this word about them so people know of their bad products and bad service.”
“They sold a dangerous gas hob - didn't offer to repair it - appalling customer service -
I ordered a gas hob (and paid for installation). Within a month the hob was leaking and the gas engineer (I paid for the gas engineer's visit for the checks) shut the gas supply off as he deemed the hob extremenly dangerous. I then asked for WrightBuy to repair it as I didn't want to order a new hob and pay for installation again (close to £130), and it states clearly in their terms and conditions that they offer a repair first and will send replacement only if it cannot be repaired. Customer services then said those terms and conditions are not valid for their own brand although it doesnt state that in their terms and conditions (clearly a poor brand!!). They said they cannot even send anyone to repair it! I asked them to refund my repair costs or installation costs (in case of a new hob) . Customer services initially said they will look into it, and a day later, they said they cannot do anything. They then said I wouldn't have to return it as it is faulty. Then a day later, customer services emailed me and asked me to pack everything in the original boxes and be available for them to collect it from me on a week day before they can order a refund. After a lot of back and forth, they agreed to refund the money. Again, nothing in my account. 5 days later, I had to chase them again and finally they offered a refund. I have wasted hours and hours on them. And I spent on the gas engineer's visit to check the leak and also for a new gas hob installation (for the second time)
Lesson learnt - never even buy anything from thewrightbuy. The worst customer service ever. The most inconsistent messages received from them. Each person says a different thing every time.
I am going to make sure to spread this word about them so people know of their bad products and bad service.”
