The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,416 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th April 2024

610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love The Wool Factory,the staff are amazing,they’re friendly and so helpful,everything in stock is so reasonably priced,but is also top quality,I now buy most of my knitting and crotchet supplies from them.”

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Posted 1 month ago

“Fantastic price, quality brilliant, postage on time Will buy again from you”

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Posted 1 month ago

“Fabulous quality wool, beautiful colours and extremely reasonable prices, this plus prompt service what more could you ask for.”

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Posted 1 month ago

“Very good service. Pattern was sent very quickly. Thank You.”

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Posted 1 month ago

“Lovely wool u will be ordering more soon”

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Posted 1 month ago

“Excellent service! Order arrived very quickly and well packaged. Great selection of yarns st very good prices. Cannot fault this company.”

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Posted 1 month ago

“Wool arrived quickly, well-packaged and communications were good. I will happily use this firm again.”

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Posted 1 month ago

“Very pleased with service quick delivery will definitely use you again satisfied customer”

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Posted 1 month ago

“Delivery on time,am enjoying using your wool,nice bright colours”

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Posted 1 month ago

“I've ordered 3 times from here and every time I've been notified on the delivery status, You have to physically receive it from the postman and it is always packaged well. Will continue to order from wool factory”

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Posted 1 month ago

“Very happy, lovely quality yarn at a very good price.”

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Posted 1 month ago

“Above and beyond when they corrected my order for me after I realised I had made a mistake in my order. Pattaya Cotton Touch knits up beautifully. Great stitch definition and soft after washing.”

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Posted 1 month ago

“This is the 2nd delivery of wool I have had within a month, delivery is fast and ordering is easy. Staff have always been helpful when I have contacted them with enquiries. I wouldn't buy any where else.”

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Posted 1 month ago

“I have ordered a lot if wool from The Wo Factory and always been very happy with it. They are quick sending it out and will ask a dye number if required”

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Posted 1 month ago

“Lovely wool, and delivered really quickly”

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Posted 1 month ago

“Absolutely fantastic shop ,I was like a kid in a sweet shop , Mel is fantastic at her job ,very helpful ,we visited today 5 th March 23 from Grimsby ,well worth the car journey as I normally order on line it's fab to see the wool and feel the textures , Caters for everyone ,knitters,crocheting,needlework ,this shop is Amazing ,we will return soon.”

The Wool Factory Ltd 5 star review on 5th March 2024

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Posted 1 month ago

“I was impressed by the speed my order was dealt with and the lovely communication received then.The wool is delightful, and is now partly crocheted into a baby shawl , and will be winging its way to a relative abroad shortly. Thank you team Wool Factory for your very prompt attention to my order. Best wishes to you all in your business.”

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Posted 1 month ago

“Quick delivery wool great just about to start cardi no 3”

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Posted 1 month ago

“Lovely to deal with. Great wool at a great price and speedy delivery. Only 4 stars as I was a new customer and it said if I signed up to newsletter I would get 10% discount but I didn't. Or at least I couldn't work out how to get it because there was no code. More likely my fault than theirs 😆”

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Posted 1 month ago

“Once a again great service.”

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Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 8,416 reviews