The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,416 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 12th April 2024

610

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant range of yarn at affordable prices. Amazing service and my delivery of yarn arriving promptly. Thank you for keeping the crochet hooks going.”

Helpful Report

Posted 3 weeks ago

“Excellent, with great customer service. My order was received within 3 days of placing it. My wife says the yarn is beautiful to knit with and feels like silk, and is really good value for money. For excellent service will definitely be using this trader again”

Helpful Report

Posted 3 weeks ago

“I came across this absolutely gem of place, it's kind of like living the rainbow yarn dream. You will find every thing you need to complete your project, I've brought yarn and yarn and more yarn oh and patterns. Delivery is quick and packed beautifully,the prices are very reasonable and the yarn is of a high standard, I had a couple of naughty balls of yarn in the same order and batch that had hidden knots and breaks inside, I know you can't tell a naughty ball of yarn from a great one so I thought I would let them know at the factory , just in case more had tried to sneak in. It was dealt with rapidly and luckily I managed to finish my project. Due to the friendly understanding hard working staff ,(which is a rare these days) I placed another order delivered quickly and ready to begin another project.”

Helpful Report

Posted 3 weeks ago

“Fantastic company, great staff with excellent knowledge of their products, easy to use website, swift delivery. Highly recommended”

Helpful Report

Posted 3 weeks ago

“Great customer service and very pleased with the yarn I have bought especially Jarol baby rambler aran and the Sunbeam which is lovely and smooth. Though I did have to buy a dk pattern for the Sunbeam as too thin for the aran pattern I had.”

Helpful Report

Posted 3 weeks ago

“I am so pleased with The Wool Factoty - their service is superb, very quick delivery and the wool is very good value. I knit for a premature baby charity so need an inexpensive baby wool and theirs is lovely and soft. Thank you.”

Helpful Report

Posted 3 weeks ago

“This company is very good quick delivery service and would not use any one else now”

Helpful Report

Posted 3 weeks ago

“Easy to order, good delivery time and most importantly lovely quality wool. I wouldn't go anywhere else.”

Helpful Report

Posted 3 weeks ago

“Overall a very good service, however I have found some of the double knits a bit finer than expected.”

Helpful Report

Posted 3 weeks ago

“Very happy with the wool I purchased,I have made a beautiful blanket as shown in the pic, I won’t be getting my wool from anyway else Thank you”

Helpful Report

Posted 3 weeks ago

“First time ordered from you, but it won’t be the last. Came quickly, well packaged and nice wool.”

Helpful Report

Posted 3 weeks ago

“Always quick delivery very good service”

Helpful Report

Posted 3 weeks ago

“Excellent service fast delivery wool great loads to choose from”

Helpful Report

Posted 3 weeks ago

“Excellent Service and Fast Delivery. What more could a customer want?!?!”

Helpful Report

Posted 3 weeks ago

“lots of wool ordered for a community knitting project. Arrived promptly and all 15 participants were really delighted with the colours and quality of the wool. We wouldnt hesitate to order from the Wool Factory again. Additionally, customer reps were extremely helpful so 5/5 all round...thank you Juls”