The Watch Hut Reviews

2.20 Rating 5 Reviews
20% of reviewers recommend The Watch Hut
504 Review Views (past 24 hours)
8PM - 10PM
40 Review Views
10PM - 12AM
44 Review Views
12AM - 2AM
22 Review Views
2AM - 4AM
22 Review Views
4AM - 6AM
40 Review Views
6AM - 8AM
42 Review Views
8AM - 10AM
40 Review Views
10AM - 12PM
34 Review Views
12PM - 2PM
36 Review Views
2PM - 4PM
104 Review Views
4PM - 6PM
41 Review Views
6PM - 8PM
39 Review Views
8PM
8PM
Are you a business owner?
See Business Solutions

Write Your review

Tell us how The Watch Hut made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Customer Service
Email
communication channels
"I ordered a watch in February this year, after 2 days the face was steaming up. I returned the watch immediately. After weeks and weeks of chasing for updates about 3 month after they had my watch back they replied saying they the manufacturer cannot repair the watch and I have to pay an additional £80 for a replacement. Obviously I was not going to pay more. I asked for them to return the broken watch and they refused to do that as well. So basically they held it to ransom until I had a family friend who works for the ombudsman send a lengthy email the other day. I have only just received my watch back today! Proceed with caution and heaven forbid the watch is faulty once received!! I will never use them again."
Helpful Report
Posted 1 month ago
Are you The Watch Hut? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback The Watch Hut receives and that when things do go wrong you do your best to put things right. Reply Free
"My husband and I visited your shop at the Ashford Outlet, to ask for a replacement battery to be placed in my Skagen watch, a very unhelpful male assistant refused to do this and was very rude to us. Do not recommend this shop, have purchased watches on several occasions and in the past staff were very helpful - not now though!!!"
Helpful Report
Posted 7 months ago
"I bought an expensive Swiss watch that literally fell apart on my wrist, fell to the concrete floor and was damaged. I returned it for a replacement or refund as it was clearly faulty. They told me they had returned it to the manufacturer and after the first week I contacted them and they said that it hadn't been sent out yet but they were sending it today. They did this exact same thing for 3 weeks in a row, lying to me about returning the watch. Then today out of the blue, I received the damaged watch back with no email or communication. I've waited a whole month for this to be resolved and now I'm back at square one. Appalling customer service AVOID!!!"
Helpful Report
Posted 9 months ago
"Bought a cheap watch. Cost me £24. Has stopped once and run slow once. Get what you pay for??!!"
Helpful Report
Posted 9 months ago
"the watch was exactly as described. arrived on time.very happy"
Helpful Report
Posted 1 year ago
The Watch Hut is rated 2.20 based on 5 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support