Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Entertainer Reviews

2.8 Rating 103 Reviews

46 %

of reviewers recommend The Entertainer

Company Reviews

2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how The Entertainer made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Entertainer 2 star review on 6th October 2022

The Entertainer 2 star review on 6th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid extra for quick delivery which said Saturday delivery. Waited in all day Saturday and no delivery. Rang customer service who said item was still in the warehouse and refunded the delivery. Within the hour I surprisingly got an email saying it has been dispatched. Their courier then emails me to say delivery Sunday afternoon which is inconvenient but it is what it is. We rush around Sunday morning to get home and low and behold at 315pm I get a message saying there’s “a problem” and it won’t be delivered. Another bloody day wasted. I have no idea when this will arrive now. First time I’ve used this company and the last. Shocking service and shocking delivery. Sort it out entertainer, it’s your mess and YOUR courier . Terrible service !”

Posted 4 years ago

“Ordered and paid extra for quick delivery which said Saturday delivery. Waited in all day Saturday and no delivery. Rang customer service who said item was still in the warehouse and refunded the delivery. Within the hour I surprisingly got an email saying it has been dispatched. Their courier then emails me to say delivery Sunday afternoon which is inconvenient but it is what it is. We rush around Sunday morning to get home and low and behold at 315pm I get a message saying there’s “a problem” and it won’t be delivered. Another bloody day wasted. I have no idea when this will arrive now. First time I’ve used this company and the last. Shocking service and shocking delivery. Sort it out entertainer, it’s your mess and YOUR courier . Terrible service !”

Posted 4 years ago

“Some good offers and good prices for toys you can't always find in High Street shops!”

Posted 4 years ago

“The worst toy shop out there! Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff! Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money! The member of staff was very rude and patronising and was pratically making fun of the fact that my sons Christmas has been ruined by The Entertainers incompetance. AN ABSOLUTE SHAMBLES!! AVOID!”

Posted 4 years ago

“Found this shop in silverburn by chance. It's absaloutley brilliant. Many toys on Christmas list purchased up to half expected price. Its a really well stocked shop and really reasonably priced.”

Posted 4 years ago

“Saw a great offer online. Added to basket and looked for the Hermes collection option that is clearly advertised on the site. Only delivery or store pickup available. Phoned customer support, sent messenger txts. Got zero help. This should not be on the site of they do not do Hermes collections.”

Posted 4 years ago

“Saw a great offer online. Added to basket and looked for the Hermes collection option that is clearly advertised on the site. Only delivery or store pickup available. Phoned customer support, sent messenger txts. Got zero help. This should not be on the site of they do not do Hermes collections.”

Posted 4 years ago

“Staff are so polite and helpful and toys are good prices”

Posted 4 years ago

“Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar. Will not be using again and woukd advise others to shop elsewhere.”

Posted 4 years ago

“This store is amazing as I had said before but yesterday I went on to the sale and saw the amazing price I was extremely excited in till I started to add things to my cart and the site crashed and I left and went back the next day and there was nothing left”

Posted 4 years ago

“Entertainer made me happy and my younger brother happy because your shop workers are so fun ,hardworking and enjoyable people.and you price are the best price out of any other toy I know .you also have a huge variety of learning toys from books to puzzles and more. Your delivery price are extremely cheap and your click and collect work so well and it is so simple”

Posted 4 years ago

“Excellent customer service”

Posted 4 years ago

“Received an E mail to say sale on. Logged into my account, added a number of items to my basket and just as I went into it to order and pay the sit crashed . Did this 5 times and gave up. When I went back in later on nothing was left. Massively disappointed and frustrated. If issues with a website, take it down and fix it properly so everyone doesn't waste their time. Very poor customer service.”

Posted 4 years ago

“As an ex employee I can say they are atrocious to work for, they don't really care about customers just profit margins. You get warnings for not selling enough batteries, cards, gift wrap or kinder eggs. You will be asked for your email address for non existent competitions ie win £100 of entertainer vouchers. Stores are marked down for giving refunds so even if you are owed one they will do everything possible not to give you one. Company hides behind its 'ethical' values which I found don't exist poor company, poor management and a disrespectful CEO who when he visited my store twice in 4 years never even took the time to say hello! That just about sums it up, no time for the minions that are nicely building up his multi million pound empire! We also had to throw over 200 kinder eggs away which were past their due by date! Staff have them the manager laughed we're not allowed to do that and threw them all in the bin after smashing them all up! Stockport Entertainer I wouldn't recommend it all.”

Posted 5 years ago

“Great products, upto date, competitively priced, great communication.”

Posted 5 years ago

“Good advice and friendly staff”

Posted 5 years ago

“Competitive prices and very quick delivery. Great!”

Posted 5 years ago

“Tried to return something. Customer service not responding to emails. Poor management”

Posted 5 years ago

“Shocking customer service in the Hanley store. Totally unhelpful staff with a serious lack of customer service skills. I can only imagine thay head office have a huge back log of complaints to deal with as an email sent over a week ago and in still waiting on a reply. Would not recommend.”

Posted 5 years ago

“I will never go to the Preston branch again, very rude, arrogant and incompetent manager who refused to refund a faulty toy. Took over 40 minutes to get refund as manager refused to believe that it was faulty. Would not test toy in infront of me but went behind in warehouse to test. Even threatened to remove me from the store with faulty toy and told me to phone customer service for refund. Manager has NO customer care or compassion at all, I think he needs to go on a training course again before he has any interaction with customers. He even accused me of giving back toy with missing parts, he finally realized it was all present when I asked him to check box on shelf. No apology given at all by the arrogant store manager. I will AVOID buying from this company in the future, as giving refund for faults is a problem for them. I wish I could give zero stars to this company.”

Posted 5 years ago

«
1
2
3
4
5
»

The Entertainer is rated 2.8 based on 103 reviews