The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sad to say the company just lost two orders cause I can not click on delivery dates. Bummer.”

Helpful Report

“This stuff is horrible, it doesn't kill the roaches and the smell is so awful.”

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“All my plants that I have received from this company have died with root rot. All my plants that I’ve had for 20 years and more or have not been purchased through The Stem have not. Company do not respond to emails. Will not purchase from them again.”

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“How do you order in this website? It seems like no delivery slots are available. I have a Birthday Voucher to use and I cannot select any delivery slots for the plants and customer services is impossible to contact.”

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“Beautiful products. A little slow in response but in all customer service satisfactory.”

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“Really pleased with my beautiful plant. Service and communication were excellent.”

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“Ordered two plants, one came overwatered and soil was waterlogged. Responded really quickly to my initial email but just dismissed my concern that waterlogged soil could lead to root rot. Asked for them to collect the plant and refund me as it wasn’t of the quality expected and they’ve just ignored me for 3 days. Will have to raise a dispute with my card company soon. Really poor service - avoid and go to Beards & Daises instead!”

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“The plants I ordered arrived very quickly. There is lots of info for me to understand how to look after my plants on the plant academy.”

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“Good plants, well cared for, packaged and quick delivery Have ordered a couple of time - consistent”

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“It's my first time buying plants online and was a little worried about transportation but my 3 plants and pots arrived in perfect condition. The plants were immaculate and well looked after and they look stunning in my home, the website had such good care advice and i received emails after delivery with care instructions too, i absolutely cannot find fault with anything and can't recommend enough. Thank you Stem :-)”

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“Brilliant little company, I ordered two plants and received them in good health and well packaged with some Easter eggs to boot. I ordered the money tree and banana plant, and look forward to seeing them thrive and grow 😊”

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“My friend Kim is very happy with the plant and the pot she wanted a plant that she can grow and nurture. She was also really pleased with the attached link to how to care for her plant! The deliver company also delivered right to her door as instructed so no issues there either! Thanks I will use your company again! Alison”

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“Beautiful plant thanks”

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“My money plant is marvellous, thank you very much. I will definately order from you again”

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“Great quality, only issue was delivery (outside of given slot, about 2 hours late) but this wasn’t much of an inconvenience. Plants are beautiful, are are the ceramics.”

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“Excelente products, plant and services The plant was bigger than I expect. Just lovely!!”

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“Beautiful plant nice packaging and fast delivery”

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“Lovely healthy plant, well packed and arrived on time. Hopefully, I won't kill it!!! Have ordered before and always lovely healthy plants arrived. Would recommend.”

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“The plant came in great time and it looks amazing in my bedroom with the pot I chose from the collection”

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“I love my fern a lot bigger than l expected and full of life thank you”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews