“No cable was included with my folio keyboard case that I ordered from you. I e-mailed yesterday and have received no response. Your web site is very unfriendly as you can only e-mail and it is very frustrating. I cannot use my keyboard until I get the cord from you!!!!! Because of this, I have decided to send the whole thing back and deal with a different company. Shame on you! Ann Athas, annathas@yahoo.com. 914-980-4232.”
“This is not a review, but 2 question:
1) I placed several orders for Snugg iPad Air 2 cases on or around 12/25,2016. One order was order #419220, which I immediately cancelled. You issued an email stating that a refund had been issued. My question is: Please check your records to be sure that you did not both-issue a refund and also ship the cancelled case. Things were a bit hectic here at that time and I not sure if I received something that was not ordered and what might have been sent as gifts.
YOU HAVE A HIGH QUALITY CASE FOR THE iPad Air 2 AND THE LAST THING THAT I WANT TO DO IS TO CHEAT YOUR COMPANY.
PLEASE ADVISE?
MY PERSONAL AND PRIVATE EMAIL ADDRESS IS: fredmacreno@gmail.com (no advertisements please).
In addition, I need a Leather SNUGG case for my wife's iPad Air 2 (color Amethyst). Do you have one available? Your assistance would be much appreciated.
Thank you,
Fred Macreno”
“I have just received my second cover for an iPad air two. As with the first it goes dim when put fully into the cover. If it is moved out from the right edge of the cover the brightness comes back to the screen. I have had email communication with Snugg and they said I received the incorrect cover the first time. I gave them the model number the second time and the same problem occurs”
“The item was here very quickly and I did get the right one from ur company instead of the wrong one from Tmart that said it would fit...not thanks a great shopping with you.”
“I have just received the keyboard case I ordered for my iPad Pro. There is something rattling around inside the keyboard portion of the case. Also, there is no charging cable . So I'm unable to charge the device for use.
I have attempted to contact your rep in Naples, Florida - twice; no one answered - nor could I leave a message. The voicemail box was full.
Since no packing slip was included in the box, I'm at a loss as to how to proceed.
I'd appreciate a response from you right away.
Mary Ann Ferraguto/ Alexandria, VA .”
“It works as advertised, my son likes it, it came on time, it was a good price. One thing my son uses his iPad for is to make films and this holder is functional to this end.”
“I still have not received my ipad4 electric blue cover. I contacted you earlier to explain that I was given the wrong information and had firstly ordered an iPad 2. I did not hear back from you, now you say you shipped it on Dec 22 and it is now Jan 1, there is no "live chat" available on the email you sent and I don't know what to do at this point.
Please contact me soonest.
Susan Harkins
Susanlharkins@gmail.com
910-431-2362”
“I ordered an IPad mini 4 case and received an iPad mini 1,2,3 case. I've reordered an iPad mini 4 case. Please make sure I receive the correct case this time and expedite shipment if you can. Thx!”
