The Rug Shop Insights

The Rug Shop have a Customer Happiness Grade of D. Customers are unhappy with their delivery and customer service.

 

D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
" I had to phone this company on daily basis, they were at all times promising that my items would be with me each day, they use a cheap delivery company called XDP Express, their customer service is 0 to none. "
- Ibo
D

Customer Service - Average

50.00%
Industry Average
" When I called the customer service to know where was my rug they said I should be delivered soon in a few days at most as there are some delays with the supplier. "
- Anonymous
" I had to phone this company on daily basis, they were at all times promising that my items would be with me each day, they use a cheap delivery company called XDP Express, their customer service is 0 to none. "
- Ibo

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Alice, Customer Support