“No such thing as a refund at the hut group. Customer service is unacceptable. They send you copy and paste verbiage. I have returned some items in early February but they claim they have not received the items. I have sent them the postal return receipt which states that the parcel has been received. They simple ignore it and and offer no assistance in resolving the issue. I can only advice people to stay away from this company. The don’t even deserve one star. They deserve the reward for the worst online shop experience ever.”
“Hi,
Again, and again.
Let me start by saying that the customer support it's just terrible.
So, I'm waiting for my refund since February... February... isn't that enough?
I'm tired of all the excuses that you had made so far...
Again, I will ask you again: Should I just report that to the authorities?
So let's try again... and maybe, maybe, I will have my money back before next week...
Order: 382788271”
“APPALLING COMPANY ! I have been owed a refund for well over a month . They have acknowledged receipt of item . I have written about 30 messages giving them relevant information . Its always the same questions and no refund ! So dishonest . I will be taking this further . Appalling customer service ! Really disappointed . How can they be allowed to operate online ? How can they get away with this ! DISHONEST”
“Never received the product. Customer Service doesn't exist. They took my money and never provided me a product, that is fraud. Their customer service line says "Sorry all lines are down"....pathetic. Complete scam.”
“If I could give zero stars I would
I’m international and to start with they sent three tops that I didn’t even order. Obviously I didn’t want them. I contacted them to request I return them as they were notvwhat I had ordered.
They made me jump through so many hoops and made the process unbearable in the end I just gave up. What a waste of money. I’m down 300 aud. If your international don’t waste your time with this company totally unethical”
