THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 297 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

THEHOTTUBWAREHOUSE.CO.UK 4 star review on 8th September 2023

Zubair Rashid

105

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful friendly staff. video call to set up was great. Follow up call to check everything was ok. Thank you for everything!”

Helpful Report

“Have reviewed in the past but it is such a great tub that the family and i are loving it. The tub is inside in a spa so using it every day. Also a year on when i phone your company they treat you as if you are a new customer and go out of their way to help.”

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“Great prices and knowledgeable staff. Provided regular updates on when our tub would arrive.”

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“They were spot on. Arranged for crane given I had access issues. The lads who installed it were brilliant too. Had an issue with the sound system but the engineer came soon as to sort and knew his stuff. 10/10 for me.”

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“Would definitely recommend these, I have had good service from start to finish and still there to help even after delivery incase if any problems.”

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“Fantastic service from start to finish. Grant in the showroom to Mark & delivery lads. Nothing to much thanks again”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 2nd October 2020

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“Brilliant service from start to Finnish ,grant was really helpful and the lads that fitted the hot tub were great”

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“Excellent service from start to finish .The installation team solved all problems on site.Thanks to all at hot tubs”

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“I cannot fault Mark, Grant or Susie! They have been outstanding! The guys delivered it without problem! The help we have had since looking right through to setup has been amazing, along with aftercare!”

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“Received our hot tub just before lock down it has been brilliant with first class advice. We must thank the team at Newcastle who were exceptional as when we had a fault they were able to gave us full support and helped us to secure a new part with technical advice especially by Ben who would call outside working hours to help us to get us running again within 4 days. We would like to thank Grant and his team this is truly a great company with exceptional after sales service when things need sorting they are a top supplier. Many thanks Stephen West Cumbria I fully recommend this company”

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“Top class service from deciding on which hot tub was best for our family to continued ongoing customer support. Mark and the team gave us expert help and advice. Installation was efficient and demonstration was informative. Nothing is too much trouble for the team. Well done and thank you.”

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“From helping us choose the right hot tub for us through to ordering and installation the guys were very helpful. We are thrilled with the "party" hot tub and would highly recommend them. We chose seats rather than beds and pleased that we did....”

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“Excellent service and friendly staff. Many thanks to Grant for sorting us out with a great tub really quickly. Couldn’t be happier with this company and would highly recommend.”

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“Great service from the start, due to the demand in Hot Tubs we were lucky to be able to order ours due to the stock levels held, from order to installation within 2 weeks, even going through neighbours garden to save additional costs of crane was cost effective, we have used our Joy supreme more than we thought we would, so spacious and relaxing.....only negative side of the whole thing is...….so relaxing and wanting to go to bed by 9.30pm and makes you drink more alcohol, so all in all very good product, good price and good installation team”

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“Absolutely brilliant!! from helping to pick the perfect tub for my family, up until the fast delivery and installation, everything was top drawer, the staff are very friendly and helpful and I would highly recommend The Hot tub Warehouse 10/10”

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“Did a great job of delivering in time for a birthday, nothing was too much of a problem.”

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“Great company very professional from start to finish nice people to deal with”

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“Amazing service, Ordered my tub and it came within 2 days, guys came out and installed it, gave me a demonstration on how to work it and was always at the end of the phone if I needed support. myself and the family love the hot tub and fee reassured if anything goes wrong they will get it sorted! Fully recommend buying from here!!!!”

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“TOP CLASS PEOPLE TO DEAL WITH. VERY HELPFUL AND PROFESSIONAL! WOULD CERTAINLY RECOMMEND. GREAT QUALITY PRODUCT AT A FAIR PRICE.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 23rd June 2020

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“Went looking for a tub. Not knowing exactly what I wanted. They had a great range to select from and knowledge was second to none. Job done. Bought. Delivery was 3 weeks later with no fuss installation... many a happy evening has been spent in it”

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THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 297 reviews