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UK Radiators Reviews

4.7 Rating 4,271 Reviews

94 %

of reviewers recommend UK Radiators

Company Reviews

Product Reviews

4.7

Based on 4,271 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 12th April 2024

UK Radiators 5 star review on 12th April 2024

UK Radiators 5 star review on 10th April 2024

UK Radiators 5 star review on 26th March 2024

UK Radiators 5 star review on 25th March 2024

UK Radiators 5 star review on 16th March 2024

UK Radiators 5 star review on 4th March 2024

604

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The full order has not been fulfilled yet. It is unlikely to change my view though. Range of products and ease of finding and selecting was good. Checkout was easy and communication post order to speed of delivery was also good. That said order was missing key parts. Email exchange to establish next steps was poor. Missing parts were on back order for 2 weeks which has delayed the job completion. Communication from then was largely indifferent to this which for me is key. Getting a job done in a timely and methodical way is also important. Options to remedy not clearly offered. Key for me was that I simply wouldn’t have ordered the parts if they had been out of stock with a 2 week turnaround. So either system not updated or process to communicate at point of order not fit for purpose. Either way very disappointed after the ease initially.”

Posted 4 weeks ago

Hello Daniel, I am sorry to hear that you were missing an item from the delivery. Unfortunately we were not able to replace the missing item straight away as this was now out of stock, which we advised to you, and the expected due date. I can see that you were contacted, and a replacement order for the missing item was raised and placed on back order within 20 minutes from you contacting us. Unfortunately there was not another suitable alternative available, so we provided the option of a free return for a full refund. I can see that the back ordered item was dispatched 1 week after you made us aware of the delivery issue. Once again, I apologise for the issue and any inconvenience caused. Please let us know if we can assist with anything else. Kind regards, UK Radiators.

Posted 2 weeks ago

“Fa product - well packaged and fast delivery. My new radiator looks great, very modern and give out far more heat than my previous one. Very pleased.”

Posted 1 month ago

Hi Judith, Thank you so much for your 5-star review. We genuinely appreciate your feedback and are thrilled to hear about your positive experience with UK Radiators. We are delighted that you found our product to be well-packaged and that the delivery was fast. It is great to hear that you are happy with your purchase. Kind regards, UK Radiators

Posted 4 weeks ago

“Very happy with the purchase. Aston - Stainless Steel Heated Towel Rail - H1000mm x W500mm - Straight. Radiator looks great in our bathroom and just perfect size. I specifically like fact that gaps between the rails is good (not too narrow) which makes it easier to clean. Also good communications, so keep me fully informed about the delivery.”

UK Radiators 5 star review on 16th March 2024

Posted 1 month ago

Hello, Thank you so much for your 5-star review of UK Radiators! We truly appreciate your kind words and are thrilled to hear that you are very happy with your purchase. We're delighted to know that the radiator looks stunning in your bathroom and that it is the perfect size for your needs. We value your feedback and are glad that our communication efforts paid off and that we were able to keep you fully informed about the delivery process. Customer satisfaction is our top priority, and we strive to provide a seamless experience from start to finish. Thank you once again for choosing UK Radiators, and we look forward to serving you again in the future. Kind regards UK Radiators

Posted 4 weeks ago

“Excellent, can't speak highly enough”

Posted 1 month ago

Hi David, Thank you so much for your 5-star review. We truly appreciate your support and kind wordsand are thrilled to know that we have met your expectations. Once again, thank you for choosing UK Radiators. We look forward to serving you again in the future. Kind regards UK Radiators

Posted 4 weeks ago

“My item arrived damage and was not accepted by the postal service. I contact you regarding a new item and I’ve had no reply.”

Posted 1 month ago

Hello Sarah, Thank you for your review. I am sorry to hear that there was an issue with your delivery. I can see that we replied to your email regarding this, however after discussing this further with you, you had not received this. I can see that we have since resolved the issue with a replacement being sent to you. Please let us know if there is anything else we can help with. Kind regards, UK Radiators

Posted 1 week ago

“Great service and excellent product”

Posted 1 month ago

Hi Peter, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Excellent products and description on-site accurate. Fast delivery and great prices.”

Posted 1 month ago

Hello Mike, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Order process was easy and radiator was delived swiftly and in excellent condition. Would recommend this company”

Posted 1 month ago

Hi Susan, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Great delivery. Products perfect.”

Posted 1 month ago

Hi Ian, Thank you ever so much for your 5-star review, it is greatly appreciated. We are so pleased to hear that you are happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Order received early. Well packaged. I thought I had ordered the wrong g valves and returning was easy however after speaking to staff we did not need to return and they were quick to respond and assist. Will def use them again”

Posted 1 month ago

Hi Louise, Thank you so much for your fabulous 5-star rating of UK Radiators! We greatly appreciate your kind words are thrilled to hear that you received your order early and that it was well packaged. We understand that selecting the correct valves can sometimes be a bit tricky, but we're glad our team was able to assist you promptly and efficiently. Customer satisfaction is our top priority, and we're always here to help! We look forward to serving you again in the future and providing you with another positive experience. Kind regards UK Radiators

Posted 1 month ago

“Ordered from a couple of times! Great customer service, quick dispatch and updates if items have been pre-ordered. Would recommend”

Posted 1 month ago

Hi Laura, Many thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase and that your shopping experience with us has been so positive. Should you require any assistance, at any time, please do let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Fast delivery and great item”

Posted 1 month ago

Hello Shushil, Many thanks for your 5-star review. I hope you are very happy with your purchase and shopping experience with us. Kind regards UK Radiators

Posted 1 month ago

“From ordering to delivery the whole process was a refreshingly smooth and hassle free experience. I was kept informed all the way and delivered even quicker than expected. Prices are unbeatable too. Would definitely use use these guys again. Well done for being so customer focused. A+++++”

Posted 1 month ago

Hi Lee, Thank you so much for your 5-star review. We truly appreciate your feedback and are delighted to hear that your shopping experience from ordering to delivery was so positive. It's fantastic to know that you were kept informed throughout the process and that we managed to exceed your delivery expectations. Your kind words encourage us to stay customer-focused and provide the best service possible. We would be more than happy to serve you again in the future. Thank you for choosing us for all your radiator needs! Kind regards UK Radiators

Posted 1 month ago

“Radiator was delivered on time and in good condition. Unfortunately our delivery did not include the electrical component but UK radiators sent it to me as soon as I informed them free of charge. Good customer service.”

Posted 1 month ago

Hi Joshua, Many thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase and shopping experience with us. Should you require any further assistance, at any time, please do let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Very pleased with the purchase of our anthracite bathroom towel radiator. Very quick delivery, excellent price (couldn't find anything of such good quality anywhere near the price anywhere else). The radiator is an attractive design and very well made.”

Posted 1 month ago

Hi Rae, Thank you so much for taking the time to give UK Radiators a 5-star rating! We are thrilled to hear that you are very pleased with your purchase of the anthracite bathroom towel radiator. It's great to know that the delivery was quick and that you found the price to be excellent. We take pride in offering high-quality products at affordable prices. Once again, thank you for choosing UK Radiators. We value your satisfaction and look forward to serving you in the future. Kind regards UK Radiators

Posted 1 month ago

“Great service and price”

Posted 1 month ago

Hi, Thanks for your 5-star review. We are pleased to hear this and hope you are very happy with your purchase. Kind regards UK Radiators

Posted 1 month ago

“Can't fault the ease of ordering and fast delivery”

Posted 1 month ago

Hi Nicky, Many thanks for your 5-star review. It is great to hear that you have had a positive shopping experience with us. Should you require any assistance, at any time, please do let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“Delivery excellant. Very helpful driver. Radiator looks good and working brilliantly.”

Posted 1 month ago

Hi Anne, Thank you very much for your great review. We are very pleased to hear of your positive shopping experience and hope you are very happy with your purchase. Kind regards UK Radiators

Posted 1 month ago

“Good looking affordable radiators, fast delivery and had to exchange one, but all done quickly and effectively”

Posted 1 month ago

Hello Terry, Thanks ever so much for your 5-star review, it is greatly appreciated. We are so pleased to hear that your shopping experience with us has been positive and should you require any further assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

“All as described, pleased”

Posted 1 month ago

Hi Matthew, Thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase. Should you require any assistance, at any time, please do let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 month ago

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UK Radiators is rated 4.7 based on 4,271 reviews