The Gift and Gadget Store Reviews

Name: The Gift and Gadget Store
Address: Unit 1 Brookside Avenue, Rustington
Rating: 4.63

4.6 Rating 3,238 Reviews

91 %

of reviewers recommend The Gift and Gadget Store

4.6

Based on 3,238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 254070

Email:

reviews@thegiftandgiftstore.com

Location:

Unit 1 Brookside Avenue
Rustington
BN16 3LF

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The Gift and Gadget Store 5 star review on 26th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello.. I ordered 5 rugs you have sent out 2. Where is the rest...!!??”

Helpful Report

Posted 2 years ago

Thank you for your feedback and I am sorry for the problems with your order. Unfortunately due to the size of your order this was sent in 2 consignments. I am very sorry you did not receive 1 of the parcels. We are also grateful to you for letting us know as I see from the tracking of your replacement order this has now been delivered. I would like to offer you the following discount code for 10% of any future order by way of an apology: ******** Once again I sincerely apologise for the delay in receiving your whole order and for any inconvenience this may have caused. Kind regards Diane The gift and gadget store

Posted 2 years ago

“I ordered a nursery rug, the quality is really good. Their service was good too. I’ll Definitely buy more stuff from them.”

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Posted 2 years ago

“Ordered 21st December and paid for next day delivery, still nothing delivered. Phone number disconnects "due to covid". Got one reply to my emails offering me other items, yet nothing delivered a week later nor any replies to follow on emails. No way to get items or money back, garbage. Will have to speak to the bank about trying to recover the money”

Helpful Report

Posted 2 years ago

I am very sorry you did not receive your order. Unfortunately we do have to rely on 3rd parties to deliver our orders and sadly it would appear that the order was lost in transit on this occasion. We have replied to your messages and you were issued a full refund as requested. Again I apologise for any inconvenience this may have caused. The gift and gadget store

Posted 2 years ago

“Absolutely useless company and would it recommend anyone to ever order anything from here! I shall be posting on all social media platforms about this fraud of a company that have taken my money without giving me my items. Everyone needs to be warned about them and never to order from them. The worst customer service and do not respond to emails in a timely manner and when they do they have not even read what was mentioned and did not answer the questions asked. I have not received my items which they have said they have delivered and this was apparently “lost in the post”. I have sent evidence of what I received from them and yet they are not doing anything about it. I’m still waiting for a refund for not receiving my items and as these were presents for friends and family and not receiving them in time has been disappointing. Diane who I have been trying to resolve the matter with has not even attempted to try rectify the situation and the company not even having a contact number makes it even worse. Their website may show cheap items but please don’t be fooled as you’ll never receive them. They are happy to take your money but no communication regarding orders or delays and impossible to get a hold off. Please be warned to never order from here. I am now in contact with my bank to get my refund back.”

Helpful Report

Posted 2 years ago

I am very sorry for the problems with your order and for any inconvenience caused to you. Unfortunately we do have to rely on 3rd parties to deliver our orders and I am sorry it would appear that the first order was lost in transit during the busy Christmas period. Sadly when we offered to send the order again we had then sold out of stock of some of the items. Our customer service department is open Monday to Friday 8.30 am to 5 pm therefore we are unable to respond to emails outside of this time. On this occasion as a goodwill gesture you have been refunded in full for the order and please keep the items. Once again I apologise for the delay with your order reaching you and for any inconvenience caused.

Posted 2 years ago

“Very fast delivery, arrived well before the time stated thanks”

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Posted 2 years ago

“Excellent game for the family”

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Posted 2 years ago

“Cannot get my order right and reply to emails but don't read them properly.”

Helpful Report

Posted 2 years ago

I am very sorry you did not receive all the items on your order. Unfortunately due to the popularity of our sale we did have an oversell on some lines. You were refunded for the rug we were unable to send. We did also send you a discount code by way of an apology for the oversale. Thank you for your feedback and I am again very sorry for any inconvenience caused to you.

Posted 2 years ago

“Pleased with shopping experience. Would use again!!”

Helpful Report

Posted 2 years ago

“No problems at all. I did order before Christmas but due to it being busy I received my order after but they were not presents so not a biggie. Anyway order was sent next day delivery and all my items were brand new and as described. I would happily place another order through GiftAndGadget in the future.”

Helpful Report

Posted 2 years ago

“Excellent service , great price for the product that I bought and kept up to date with the transaction . Expected delivery date surpassed , in fact next day !”

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Posted 2 years ago

“Excellent service and lovely items, thanks very much”

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Posted 2 years ago

“Item missing from my parcel, I have contacted Gift and Gadget but no response…”

Helpful Report

Posted 2 years ago

I am very sorry your order arrived with a missing item. Unfortunately when you contacted us to say an item was missing we had by then sold out of stock of the item. Please check your junk/spam folders as we did reply to your message to inform you of this. We also refunded you for the missing item. Once again I am sincerely sorry for any inconvenience caused and I hope you can forgive us on this occasion. Kind regards from the gift and gadget store.

Posted 2 years ago

“Excellent price and authentic product.”

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Posted 2 years ago

“Still missing parts of my order”

Helpful Report

Posted 2 years ago

Dear Stephen I am very sorry to hear that you are missing items from your order. Please could you confirm what is missing from the order so that I can look into this further for you? I am very sorry for any inconvenience caused and look forward to hearing from you in order to put this right. Kind regards Diane the gift and gadget store

Posted 2 years ago