The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.64

2.6 Rating 184 Reviews

39 %

of reviewers recommend The Designer Rooms

Company Reviews

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Metrics

2.6

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diabolical customer services”

Helpful Report

Posted 4 weeks ago

“I ordered a chair for my mom in a care home and waited several weeks for it to be made. I was then given a day and time for delivery and instructions for it to be taken in a lift to her room which was agreed. I went the following day to discover it had not arrived. I then phoned and spoke to 2 very obnoxious men who said it had been delivered and was in the building somewhere and to double check which I did. I asked them to check the delivery notes as the attempted delivery was on a Wednesday and it was now Thursday ,they said they wouldn't get them until Monday , I then asked them to phone the driver and they stated they couldn't answer were very rude and I would have to wait until the following week. The following day I received a call from a lady who said that the driver had attempted the delivery ( she had the missing delivery reports)but after ringing the bell there was no answer. I then pointed out it is a huge care home with double glass doors and reception staff there during daytime hours and other staff 24/7 hours a day. She then summised that he must have gone to the wrong address. Personally I think he didn't fancy a trip to Birmingham that day. Then to make matters worse I was told the next delivery date would be 4 weeks later ! I told her how the customer service had been abysmal and she said they would listen back to the phone calls I had had with the 2 rude men I had encountered. But unsurprisingly I heard nothing back ,I was expecting at least an apology for an awful all round experience. I wold never use this company again and advise anyone else not to either. I paid a lot of money for the chair and expected a service to go with it unfortunately it was like dealing with a 2 bit rude operation. The lady I have to add was very polite and was obviously working in the confined of this terrible company. Avoid at all costs”

Helpful Report

Posted 2 months ago

“Just had one of your vans delivering next door and found packaging from there delivery van being blowing up and down the street. The delivery drivers picked some of it all but not all. This does not shinein a good light on your company”

Helpful Report

Posted 3 months ago

“Bought goods on at 7pm on Thursday at 7pm On Saturday after reading "avoid at all cost" I called to cancel my order and was told I could not cancel I asked about a cooling off period and was told that only applies to finance I explained that the table would be to big for my room and was told that measurements were my responsibility and that is clearly stated on the terms and receipt on the back of the receipt. My receipt was emailed to me. They would let me choose another table and or give me a credit note that was valid for 12months. I WENT TO 3 OF THERE STORES & found nothing suitable. And to add insult to injury they want me to pay £79 delivery when I have spent £1113. In their store. I am a disabled pensioner. These goods won't even get here till 2034 I am disgusted.”

Helpful Report

Posted 4 months ago

“Great Customer Service”

Helpful Report

Posted 5 months ago

“My sideboard has deep imperfections on the top which are easily visible , Customer Services plus the Owner of the company were totally unhelpful, with the owner just ignoring my communication. All I wanted was a replacement and not a refund, just not forthcoming. After months of trying to get this arranged and just being ignored, I am sorry to say I have given up. After sales service deserves 0. I shall not use this company again, which is a shame as they are a local family company, but without a customer centric ethos. Shame on them !!!!”

Helpful Report

Posted 8 months ago

“AVOID AVOID AVOID Purchased a leather sofa 17 months ago and now has a tear and leather rubbing away at the top and on the seat. After contacting customer services they have advised this is normal wear and tear ie where your head rests, arm rests, etc. begs the question if they are manufacturing sofas fit for purpose. Obviously using poor quality leather. Customer service not interested and not apologetic. Have to laugh at their premium service, only premium service is when they take your money and then all downhill from there, delivery dates not met, faulty leg rests, etc,etc. if you want decent quality goods shop elsewhere.”

Helpful Report

Posted 9 months ago

“Cowboys... No wonder there are so many bad reviews, Selling ""FAULTY"" goods & not refunding! Absolutely dire customer service! An organisation with no ethics or morals and breaking the law. Do NOT shop here! Nothing is premium about their after care”

Helpful Report

Posted 10 months ago

“Everything they sell is damaged and the customer service is appalling very ignorant not customer friendly that’s for sure and once they have your money they are not interested.Stay clear !!!!”

Helpful Report

Posted 11 months ago

“Visited the Designer Rooms In Silverburn . Whilst looking around I noticed a picture of Ibrox Stadium in a mirrored frame. I was really surprised to see this in a furniture shop like this, as it’s the kind of thing you expect to see in a market and not a high end furniture shop. Cheap and tacky.”

Helpful Report

Posted 1 year ago

“Sold faulty goods which were confirmed by their own manufacturer and our own independent manufacturer refuses to refund. Customer service non existent shocking service do no buy ever from this company. The so not care just scam for money”

Helpful Report

Posted 1 year ago

“I’ll start with the positive. I was served by Kerr in the Silverburn store who was extremely helpful. However, the day after paying a 30% deposit I decided to cancel one of the items from my order. I was told I signed paperwork in store that stopped me from being able to do so. Having being advised it would be weeks before delivery I’ve been left feeling very frustrated. Customer service advised me to take the matter up with the store and the store advised me to call the contact centre. I wish I’d read these reviews beforehand as I’ve been left bitterly disappointed in the service I’ve received. Especially, considering the customer service manager would call me and I’m still waiting. Not good enough Designer Rooms”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COST OR IT WILL COST YOU! They sell broken/damaged furniture. They have a no refunds policy which they will not tell you about. Be aware before giving this company your money as they promise you it all to give you nothing. STAY AWAY FROM DESIGNER ROOMS - THEY ARE CROOKS.”

Helpful Report

Posted 1 year ago

“Will never buy anything ever again from this company recliner chair broke after four months this was July last year they sent out an engineer on two separate occasion who told me it was broken and needed a new part been waiting since then for the part to be delivered, I have lost count of how many phone calls I have made and just keep getting fobbed off on every call, was told the part was coming from china please avoid this shop at all costs”

Helpful Report

Posted 1 year ago

“Got suite delivered on the 12/1 /23 the sofa faulty there is a gap between the recliners phoned customer service that’s a joke taken a section 75 out with my card going for independent report now sick of them promising to sort it out would not recommend them at all didn’t know either that most of the furniture comes from china”

Helpful Report

Posted 1 year ago

“If you could score zero then this is what I'd give as this company has the worst customer service ever experienced ,if ever you wished a company to close then this would be one”

Helpful Report

Posted 1 year ago

“On three occasions now items were delivered damaged by the designer rooms extremely poor quality and terrible customer service. I definitely wouldn’t recommend purchasing items from them.”

Helpful Report

Posted 1 year ago

“I have waited 4 months for a sofa, armchair and footstool. I was told delivery would be 4/5 weeks. I have been lied to by the salesman and customer services. I was eventually given a loan sof which is the most uncomfortable I have ever sat on. My furniture was delivered today. The delivery team were excellent but they are the only people in the company wh have met this standard. I spent £1500 and I would advise anyone not to do the same. What a shambles!!”

Helpful Report

Posted 1 year ago

“Still haven't received delivery of suit we paid for in early August contacting head office wasn't really helpful .Person I spoke to was apologetic ,but could confirm date of delivery ,.Spoke to Glasgow shop ,and she said when we signed our name ,meant we understood terms and conditions ,but your in a shop busy on a Saturday afternoon ,your not standing g there reading everything ,as we paid in full,the sales woman said we could opt for a separate,delivery or Nov,deliver ,we said Nov, so after paying in full,we're still waiting ,and by the way this was a present for our 50th wedding anniversary, I'm not amused as they do not do refunds ,because they say these suites are custom maid ,I do understand its a sign of times were living in but really I wouldn't recommend designer rooms ,and make sure you are told from sales that there is no refund after paying for your order ..”

Helpful Report

Posted 1 year ago

“Purchased a sofa 2020 leather all coming away the sofa is hardly sat on very poor quality will never shop in store again”

Helpful Report

Posted 1 year ago

The Designer Rooms is rated 2.6 based on 184 reviews