“I placed an order last week and have been unable to contact them via phone or e-mail since. Basically exactly the same issue as in the review I have just read written by Emily. The e-mails to customer services just bounce back. The emails to their sales team just disappear in the ether. Can anyone confirm what is happening please? They were efficient in taking my money and a shambles since.”
“I have been waiting over a month for my order, I have called, and it just goes to voicemail. I have emailed and sent a message through their 'contact us' page on the website. I really just want what I paid for, so if someone from furniture works is reading this please contact me asap.
Emily Hall order no 950”
“Not at all impressed. Ordered a bed that should have arrived for Christmas guests. I chased and chased for an update on delivery which was not forthcoming. Last week, having left several voice mails (no one was answering the phone), I finally get an email saying they cannot now deliver before Christmas! I asked them to cancel the order and I managed to get another bed delivered via Amazon WITHIN 48 hours. And it was only £67! It is fabulous. However, despite writing 4 emails in the meantime asking for my money back, nothing has been credited and no one is responding to my emails. I don't like writing negative reviews, but on this occasion I am pretty furious.”
“I ordered a dressing table and two bedside cabinets and they are absolutely gorgeous. They came fully built, only had to screw the legs on to the dressing table, and therefore had them in place in the bedroom within minutes of them being delivered. The service was second to none and the communication from the store was excellent when organising a delivery date for me. The store also contacted me with a courtesy call a few days after my delivery to confirm that the delivery went smoothly and that I was happy with my purchase. I will definitely be a returning customer for my next furniture requirements. Many, many thanks for a great experience.”
“I am really pleased with my "Casablanca" Fire pit set - both the table and chairs are well made and good quality. The chairs are very comfortable and I would be happy to recommend this garden set to anyone looking to buy something that little bit different. Whilst I had to wait about 10 weeks or so because of its popularity - it was worth the wait.
FurnitureWorkz were excellent at keeping me informed as to the delivery date etc and if you are thinking of buying the set I would recommend that you buy it through FurnitureWorkz.”
“Excellent customer service from start to finish and very prompt delivery, and a personal thanks to Kate who is a credit to FurnitureWorkz, also worth mentioning the item I brought was the cheapest I could find on-line, so it's got to be a 10 out of 10 from me.”
“Excellent service from order through to delivery. So happy with the Cannes garden furniture we ordered and have already received loads of compliments about it. Would definitely use FurnitureWorkz again and recommend to friends.”
“Very impressed by the service/delivery of our new garden furniture. We were kept informed all the way along and the lady at FurnitureWorkz who we were in contact with was brilliant.
Delivery arrived at date and time agreed. What more can you ask for.”
“Hi Furnitureworkz,
Just to say the order was delivered by a very courteous driver, was easy to put together (15 mins) and we’re thrilled with the product from Furnitureworkz. From start to finish I have been impressed and as such we have recommended you to friends and family. Keep up the good work and Thanks.
Best Wishes
Nick”
“We were very impressed with the service we received from FurnitureWorkz. The garden furniture we ordered was at a very good price and very good quality and we would definitely use them again. When we rang them about a delivery date, they were very helpful and courteous and rang back when they said they would.”
“Rattan garden furniture, arrived in 5 days, very pleased with the quality of it, nick was very helpful & pleasant, overall very impressed, would definetly order again. !”
“Excellent service and attention to detail. Even when I had made an overpayment on the website, I had a phone call the next morning advising me that my account had been credited. When I had a question at a later point, I was able to speak directly to someone who knew exactly what I was talking about.
The goods arrived on time and in perfect condition. The courier was helpful and polite.
I would definitely purchase from Furnitureworkz again.”
